Manchester Airport

Customer Reviews

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Terminal Seating 12345
Terminal Cleanliness 12345
Queuing Times 12345
Customer rating from 1302 reviews
2/10
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3/10

Manchester Airport customer review

(United Kingdom)

Forcing you to walk through the duty-free shops to get to your gate is a crass marketing stunt and probably has the opposite effect of what they want if people are like me it makes me keep my hands firmly in my pocket and not spend anything in any of the shops. With online check-in if your plane's on time you can get to the gate sharpish and not have to use the cafes or shops! Also the sheer volume of retail space means there are few areas to sit in and the flight display boards are difficult to find. All this spoils what otherwise is a fine airport good rail land bus links and fairly quick passage through security.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
4/10

Manchester Airport customer review

(United Kingdom)

I travel through Manchester (usually terminal 1) four or five times a year. Some things have improved since they have revamped this terminal. The only downside is having to plough your way threw the maze duty free shops once you have cleared security. Security checks have speeded up during this past year and it would appear to be more staff on duty during busy periods. Terminal 2 is now long overdue for refurbishing.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
4/10

Manchester Airport customer review

(United Kingdom)

Overall good airport with attractive shopping facilities and layout. Only downside can be cleanliness at times and poor signage.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
4/10

Manchester Airport customer review

(United Kingdom)

Terminal 1 has had a total revamp since I was last in it. Departures is now full of stylish shops but negotiating your way through those shops is like finding your way through a maze. On arrival back in Manchester from South America (via LHR) my bags arrived within 5 minutes of departing the aircraft and I was in the railway station 35 minutes after landing so no complaints about Manchester airport.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
3/10

Manchester Airport customer review

(Germany)

Arriving by LH or LX you are forced to walk downstairs after entering the building from the airbridge - just to be forced back upstairs a few yards down the corridor. Madness! Otherwise this airport offers reasonably short distances but small waiting areas at some gates.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
2/10

Manchester Airport customer review

(Denmark)

Gone downhill since I lived in Manchester and was going downhill then. Generally shabby and the only improvement is in security facilities although charging £1 for a plastic bag for liquids is outrageous. Two particular complaints - moving walkways badly maintained I counted 4 out of 14 not working between the railway station and T2. Impossible in T2 to walk from security to departures without going through the duty free shop.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
4/10

Manchester Airport customer review

(Spain)

Overall a good experience. The redesigning of T1 airside and the consequent increased security check area has dramatically reduced the queues since the last time I used this airport. But there are far two many shops; being forced to pass through the huge duty free complex on departure is disorientating and slows progress through to the gate for those pax with not much time. And the amount of space dedicated to shops - even a supermarket! - in the arrivals area causes serious bottlenecks at busy times.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
3/10

Manchester Airport customer review

(Australia)

Much improved facilities since my last visit - more preferable to T3 at LHR in fact. Even with mid morning midweek arrival from CPH on non EU passport I was away from airport in hire car inside 1 hour. Access to North-South and East-West motorways excellent. Security for return flight no worse than many international airports I have transitted - at least the staff spoke English!
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
4/10

Manchester Airport customer review

(United Kingdom)

Checking in and getting through security is much improved at Manchester and they have got this pretty spot on. The facilities are good the staff always polite and the place very clean. However they have a bad problem with baggage on low cost or budget airlines. It can take up to an hour for the bags to start coming. On a flight with Jet2 in November 2010 it took an hour and 30 minutes to clear the airport from landing to getting in a cab. This was down to the fact it took over and hour to get our bag even though we seemed to be the only flight in that terminal at that time. This is not uncommon and they do need to sort it out. Also expect long queues at immigration on occasions even when coming in from the EU. This is also an area which is very poor with not enough staff for the volume of flights.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
4/10

Manchester Airport customer review

(United Kingdom)

Terminal 2 outbound got through check-in and security quickly - on a Thursday afternoon in late September check-in was almost deserted. Security staff firm but polite and friendly to a fellow-passenger who seemed unaware of the 100ml limit on liquids/gels in hand baggage. On return in mid-October around lunchtime on a Saturday bags arrived quickly and we got from the aircraft to the rail station in under half an hour. My one gripe is the distance between the rail station and Terminal 2 - not helped outbound by the moving walkways being largely out of action. But overall a good experience.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no