Manchester Airport

Customer Reviews

No Skytrax Rating
Terminal Seating 12345
Terminal Cleanliness 12345
Queuing Times 12345
Customer rating from 1238 reviews
2/10
No Skytrax Rating
Sort Reviews by :
Show
4/10

Manchester Airport customer review

(United Kingdom)

Have used Manchester T3 twice in past 3 weeks and found both experiences to be positive. The revamped security area can be negotiated quickly and the selection of shops is fine for what is basically a domestic terminal. Although the central food seating area always appears busy there are many quiet areas to be found nearby with plenty of seating and a nice view of the runway.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
4/10

Manchester Airport customer review

(Thailand)

Pleasantly surprise by the refurbished terminal 1 - smart and clean with many food outlets; sufficient seating but could be more if they removed some of the thousands of square meters of shops which no one seemed to be using.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
4/10

Manchester Airport customer review

(United Kingdom)

Just flown to Olbia (Sardinia) with Jet2 from T1. Was dreading it having seen some of the recent reviews since the recent revamp and was pleasantly surprised. Check in was very quick as was passport control and done with a smile and good humour! My only grumble is that herding everyone through the duty/tax free shop is a blatant and clumsy way of trying to persuade passengers to part with their hard earned. It had the opposite effect on me and I think that this should be reviewed. All in all a nice departure.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
4/10

Manchester Airport customer review

(United Kingdom)

Just used Manchester T2 departing to and returning from Newark. T2 was a very pleasant experience. Uncrowded. Good choice of shops cafes and restaurants. Security very efficient and pleasant. Check-in very easy. Clean toilets. Good covered walkway to the train station. OK the architecture wouldn't win any awards and the carpeting in the immigration hall is truly nauseating.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
2/10

Manchester Airport customer review

(United Kingdom)

During check-in 2 separate flights (Varna & Bourgas) were bundled together on the same 3 desks! Never in 20 years have a seen such a circus. A family held the line for 40 mins arguing over 7 kgs extra luggage. Staff was very slow the boarding card machine broke. People on the later flight were allowed to cause delays for those on the earlier which we nearly missed! Complete chaos and lack of customer care! I am writing a letter of complaint to the airport too but legal action was only narrowly avoided! Next time I will drive the extra miles to Birmingham.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
1/10

Manchester Airport customer review

(United Kingdom)

Beware when using prepay car parks. We booked and paid £54 on the internet then proceeded as instructed using the same card to enter and exit the car park. It wasn't until we received our credit card statement that we realised we had been charged Â69 on exit. It is 2 months since our return and we have still not received a refund due to atrocious customer after care. Everyone we have spoken to has given conflicting information and have been uncaring. It wasn't until we completed a survey from Manchester airport online that they have taken any notice offering a 20% discount on any future parking. The airport is dowdy and depressing very few areas to sit or eat. Very disappointed with the whole experience.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
3/10

Manchester Airport customer review

(France)

MAN/BSL on Swiss. Check in fine and transit through security also good. The walk through the shopping arcade to the departure gave the opportunity to buy a litre of Pimms for £11.99 (£10 in Morrisons that week !). Departure lounge restaurants offer Carling lager for £3.75 a pint - almost £1 pound more than the normal pub price. Very dirty bar floor staffed by people who didn't seem to care - but sadly that's service in the UK these days.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
2/10

Manchester Airport customer review

(United Kingdom)

I have been using Manchester frequently over the past 15 years. Overall it's getting worse although with the recent addition of many more screening points the security queues are much shorter and efficient than the previous horrendous experience. Check in (having used many different airlines) is usually OK. As with any airport if you want to avoid long lines arrive early. In Terminal 1 beyond security I hate the way one is led through a maze of perfume stalls before reaching the departure lounge. I don't mind airport shops but not so 'in your face'. It really creates the wrong impression. They've avoided this particular folly in Terminal 2. T2 business lounge (mostly use Sky Team - KLM/Air France) is very small but adequate if not busy. Arrival experience is variable. Long delays in getting off the plane are common due to no one to operate the air bridge/no one to drive the mobile steps/no buses waiting when parking remotely. Queues at immigration have lengthened over the years as on average has waiting for the baggage. If using the long stay car park and pre-paying on the internet to avoid the extortionate on-the-day charges the part where you are supposed to insert your credit card at the entry barrier doesn't work. Instead call them at the exit barrier when you leave and quote your reference number. My card was charged correctly after this. Overall the airport looks shabby doesn't operate particularly well and can't really be called a pleasant experience. The managers should pay a visit to some Asian airports to see how an airport can be run.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no