Manchester Airport

Customer Reviews

No Skytrax Rating
Terminal Seating 12345
Terminal Cleanliness 12345
Queuing Times 12345
Customer rating from 1240 reviews
2/10
No Skytrax Rating
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4/10

Manchester Airport customer review

(United States)

Manchester airport is trying! Still needs work on the cleanliness of it's restaurants. Had breakfast in the healthy choice area in Terminal 2. Food was good but the table chairs and floor all around were filthy went to another table/area same problem - ended up going to get paper napkins and cleaning the table myself. The seating/floor area needs a thorough cleaning at night time when there are less people eating at the restaurant. We travel a lot and Manchester airport has the potential to be a first class facility.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
1/10

Manchester Airport customer review

(United Kingdom)

Travelled to Tenerife on 3rd Jun. Long queues at check-in desks really bad queues on return on 17th Jun at border control on return to UK. Returned on flight of 350 people and only 4 personnel at border control queuing for 30 mins. Then sent to the wrong carousel for baggage our bags were nowhere in sight. We were told to go to another carousel and a few bags from our flight appeared. Then there was another wait of about 20 mins with no bags before they started to appear. In total it took us 1.5 hrs to clear the airport. It is disgraceful. This is certainly not the first time we have had problems with border control queues and baggage collection at this airport. We will travel from East Midlands in the future.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
4/10

Manchester Airport customer review

(Israel)

Flight to Cork and to Tel Aviv. Fast procedures good check in with Aer Lingus flight little bit tiresome procedures with Jet2. Good shops and restaurants just one comment the customs service not always open (VAT refund).
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
1/10

Manchester Airport customer review

(United Kingdom)

If you are disabled then avoid this airport at all cost. Arrived at T3 at 4am checked in and told to go to the assistance area which was closed and would not be open to 5am arriving there found no seats - there are seats inside when open but when closed none! Finally checked in at the assistance area but computers down so pen and paper out and the fiasco continued we were late to board and the guy who was helping us must be the most miserable man I have ever met. On the return I found myself being given a free tour of Manchester Airport as the staff tried countless times with their swipe cards and codes as they tried to get a convoy of disabled people to the right place.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
5/10

Manchester Airport customer review

(United Kingdom)

The first time I have been through Terminal 2 since improvements completed and was very impressed. There was no wait at Security shops and seating are now far better and there is more choice of food. On arrival no wait at immigration and the bags only took a few minutes to arrive. I made it from the stand to the arrivals hall in under 15 minutes!
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
5/10

Manchester Airport customer review

(United Kingdom)

Evening flight short 5 minute walk from station to T1 check-in queue no longer than 10 minutes. Security fast track very efficient not that the regular queue was huge staff at security efficient cleared in 5 minutes. Airside lots of shops not a fan of walking through duty free and way finding through this area is very poor. Good choice of shops with 3 bars and 2 restaurants that weren't particularly overpriced. On return immigration busy but used the new E-Passport gates. Our luggage arrived in around 20 minutes and a short walk back to the station on a bus home within 35 mins of landing. MAN has had its fair share of problems over the years the up-and-down flights of stairs to access gates but it is much improved since refurbishment.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
3/10

Manchester Airport customer review

(United Kingdom)

Terminal 2. Improved Check-in (KLM) efficient and quick Security - more space and less grumpy. As bad as ever : wall of retail as soon as you're through security lack of quiet places to sit and wait.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
4/10

Manchester Airport customer review

(United Kingdom)

I fly weekly from T3 and frequently from T1 and T2. Compared to other airports I use its standard of cleanliness and trasnport connectivity is pretty good. Queues at security are often long but move quickly and announcements are made for any customers on soon-departing flights to be fast-tracked. When I've dealt with airport staff they've been courteous and efficient. Facilities at each terminal are pretty good if expensive but they aren't the worst I've come across! Note that proceeds from the £1 charge for a resealable bag for liquids go to a local childrens charity not to the airport. The main issue is that airport really needs to improve its layout - the ad hoc development over the past 5-10 years has left it a bit of a mess and inefficient which had a negative effect on your overall impression.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
3/10

Manchester Airport customer review

(United Kingdom)

Forcing you to walk through the duty-free shops to get to your gate is a crass marketing stunt and probably has the opposite effect of what they want if people are like me it makes me keep my hands firmly in my pocket and not spend anything in any of the shops. With online check-in if your plane's on time you can get to the gate sharpish and not have to use the cafes or shops! Also the sheer volume of retail space means there are few areas to sit in and the flight display boards are difficult to find. All this spoils what otherwise is a fine airport good rail land bus links and fairly quick passage through security.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
4/10

Manchester Airport customer review

(United Kingdom)

I travel through Manchester (usually terminal 1) four or five times a year. Some things have improved since they have revamped this terminal. The only downside is having to plough your way threw the maze duty free shops once you have cleared security. Security checks have speeded up during this past year and it would appear to be more staff on duty during busy periods. Terminal 2 is now long overdue for refurbishing.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no