Manchester Airport

Customer Reviews

No Skytrax Rating
Terminal Seating 12345
Terminal Cleanliness 12345
Terminal Signs 12345
Queuing Times 12345
Food Beverages 12345
Airport Staff 12345
Customer rating from 1371 reviews
2/10
No Skytrax Rating
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2/10

Manchester Airport customer review

(United Kingdom)

Travelled to Dubai and Hong Kong - service at these airports are outstanding. Back to Manchester and the service rubbish. Bus driver rude - parking exit assistant rude.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
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Manchester Airport customer review

(United Kingdom)

What a horrible airport especially T1. Travelled a couple of times this year already and every time experienced the same. the only way to get to the check-in area is through the one of the three lifts always queues there. Long queues to the security checks Security staff not very friendly. Dirty toilets. On return very long queues again staff at passport checks can be rude.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
1/10

Manchester Airport customer review

(United Kingdom)

We had an appalling experience on 12th May travelling to Barcelona from this airport queuing from 6.10am until 7.45am - others on the flight did not hear a call to be fast-tracked and therefore stood for even longer. The flight was delayed by 30 mins (and at the other end we unbelievably had to wait for 45 mins for our baggage adding insult to injury). At Manchester there was no concern shown no explanation given no hint of apology - just an impression of chaos and unconcern for the plight of the customers who of course had no chance to eat or buy anything at all. I will go to any lengths to avoid this airport in future.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
7/10

Manchester Airport customer review

(United Kingdom)

Terminal 1. Our destination Corfu meant we had to fly from Manchester. Our transit in both directions was smoother than that of last July because we were travelling out of high season and at quieter times of day. We passed through security quite swiftly and were treated very amicably. The only downside on the outward journey was a longish wait in a hot and stuffy ground floor gate area until we were actually allowed onto the plane. On our return we were among the last off the plane but almost first to passport control because everyone else had taken a wrong turning en route to Arrivals as there seemed to be no signage at a crucial point along the way. The others were just coming back from wherever they had gone when we reached that point. More signs are obviously needed to save passengers from getting lost.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes
na

Manchester Airport customer review

(United Kingdom)

I hate this airport. Security is stressful and staff can be very rude you feel as if an invisible hand is trying to empty your wallet and the building seems poorly designed.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
2/10

Manchester Airport customer review

(United Kingdom)

Flew in and out of terminal 3 on a domestic flight. On departing total chaos in baggage screening area. Dozens of staff hanging around a few scanners and many more scanners unmanned. Really felt very third world which is almost always my experience at this airport. Utter disgrace.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
na

Manchester Airport customer review

(United Kingdom)

What a dreadful airport! At terminal 3 today around 50% of the x-rayed bags in security were passed for hand screening and swabbing causing huge build-ups of frustrated passengers. Many airports recognize that people who've paid money to fly are not criminals per se but Manchester (terminal 3) likes to make everyone passing through get the feeling they are an unreasonable nuisance to mankind. At security the tray containing my jacket and laptop and the tray containing my cabin bag were both sent for manual screening. Incredibly the security chap solemnly looked me in the eye for the second time when it came to tray number two and asked exactly the same questions: did you pack this yourself? Could anyone have interfered? etc. Is it really impossible to add intelligence to security? Airside at Manchester terminal 3 every WHSmith and Boots outlet insists on production of a boarding card for all purchases. Many British airports ask if you object to showing your boarding pass and don't mind if you say 'yes' but Manchester won't sell you even a newspaper without your producing a boarding pass. This farce has gone on long enough. The food outlets don't ask you to show your boarding pass to make a purchase: why should Smiths and Boots? Overall an airport guaranteed to raise blood pressure unless you're one of those submissive types who think the state has a right to know everything you're doing.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
2/10

Manchester Airport customer review

(United Kingdom)

You would think that after building so many shops in the terminals that they would fully man security to get everybody through as soon as possible to do some shopping. Once again 45 minutes to clear security due to only half the desks being manned so no time to shop or even purchase food. What a crazy way to run an airport!
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
1/10

Manchester Airport customer review

(United Kingdom)

I use this airport to fly regularly to and from Philadelphia and frankly the 2 airports are a good match in some respects. Appallingly rude lazy and slow security filthy toilets - Philadelphia wins hands down on parking food choices and space since Manchester has turned so much over to retail. This airport really is a terrible reflection on the U.K. and shows it at its slovenly worst.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
na

Manchester Airport customer review

(United Kingdom)

Dreadful. Arrived back in the UK (T3) around midnight from EU. Just 4 border officials checking passports complete chaos queues from the passport check right up the hallway harassed people telling people to get in line and stop complaining absolutely disgusting behaviour to non-EU visitors. 40 mins to get back into my own country. If this were my first visit to the UK and Manchester T3 was my first impression I'd never come here again. As it is this isn't the first time I've suffered delays coming back via Manchester and from now on it is the airport of last resort when I fly to the UK. The attitude of the border officials to non-EU travellers made me ashamed to be British.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no