Manchester Airport

Customer Reviews

No Skytrax Rating
Terminal Seating 12345
Terminal Cleanliness 12345
Queuing Times 12345
Customer rating from 1207 reviews
2/10
No Skytrax Rating
Sort Reviews by :
Show
5/10

Manchester Airport customer review

(United Kingdom)

Queues at checkin and security can be long but it moves so is tolerable. Immigration is always quick when I arrive here. The shops and restaurants are extortionate so these are best avoided. The staff are friendly and enthusiastic. Some areas look a bit dated now but there is renovation work going on.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
2/10

Manchester Airport customer review

(United Kingdom)

T1 overall a bit better than last time - which isn't saying a lot. Only one lift working in T1 multi-storey car-park. Ground floor check-in for Swiss/Lufthansa worked well; new security area in T1 seems to have shaken off the worst of its gremlins. However the exit from T1 security right into the heart of shops shops and more shops is a nightmare - fortunately we weren't pressed for time but if you were then trying to pick your way through crowds of people aimlessly milling around looking at stuff they don't need would be v trying! The departure piers remain as dire as ever with multiple murky ups and downs brought about by segregating inward and outward flows in a place that wasn't designed for it. Baggage return very slow.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
3/10

Manchester Airport customer review

(United Kingdom)

T1 to Dublin. Fairly quiet Saturday night and everything went smoothly. No problems though I find T1 rather dark and unwelcoming. Not somewhere you would want to spend several hours in transit. Return had to be bussed from Aer Lingus plane even though it had stopped right next to terminal.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
4/10

Manchester Airport customer review

(United Kingdom)

The various terminals at Manchester are improving some quicker than others but at least all are doing so. The big issue remains traffic congestion as Manchester still has roads closed after the Glasgow Airport incident and unlike other airports still closes the roads rather than invest in suitable deterrents. Traffic congestion for drop off and pick up ability is therefore greatly hindered.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
5/10

Manchester Airport customer review

(United Kingdom)

T3 late-morning flight to LHR with bmi. Arrived in the car park 60 mins before departure cleared security 10 minutes later. Flight called soon after. Boarding pass scanning before security works perfectly and saves time. Usual friendly but efficient staff at security but the X-ray machines seemed to be working slowly on this occasion - queues of pax were not particularly long so it may have been a machine fault? No problems at the gate quick boarding. Overall I'm getting the impression that things are slowly getting better at MAN at last - each of my recent flights has been slightly better than the last and I really hope this continues.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
5/10

Manchester Airport customer review

(United Kingdom)

T2 if you check in online very little queue for bag drop. The new security upstairs was excellent. T2 was undergoing a revamp and it needs it. The terminal has been showing its age for while. I choose to fly from MAN as it is local and find the staff friendly. If you are expecting an airport like Singapore LHR or Hong Kong you are not going to have that experience. If you want a good regional airport then Manchester is great.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
4/10

Manchester Airport customer review

(United Kingdom)

Would agree with the recent positive reviews of T3. Security seemed to be free-flowing and efficient with plenty of staff to direct and assist. Longish walk to departure lounge but the lounge itself seemed to be less congested than when we last passed through 2 years ago. Slightly puzzled by the numbering of the gates but the signs are easy to follow. Return passage was equally easy though passport control was slow: only two desks open but this was at 4.00 a.m. on a Saturday morning due to a 6 hours' flight delay. Used Shuttle car park and bus transfers and the system worked well.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
1/10

Manchester Airport customer review

(Ireland)

This was my second time using it and while it's been spruced up it somehow managed to get worse rather than better - my experience is limited to Terminal 1. Transport to and from the airport to the city centre was quick easy and cheap by the train. Staff at the airport train station were helpful. What really gets me is the design of Terminal 1. The area before check- in made me want to get through security immediately; dark dingy and depressing. After check- in I found myself in what appeared to be a bright massive department store-come-shopping centre. Anything that might suggest the presence of aircraft and boarding gates were missing or lost amongst the neon glare of perfume counters and tobacco signs. I saw a young family who were obviously about to miss their flight frantically ask another passenger in the airport for directions to the gates because the entire terminal was designed to encourage as much transit shopping as possible and no thought was given to the fact that people actually had flights to catch. Confirmation of flight boarding gates are not announced until the flight is about ready to board so unlike almost every other airport I've ever used there is no option to just relax at the gate as you wait for your flight. The other downside of this is that if there's been a delay to your flight which there was both times I flew out of Manchester there's no one to turn to because the only staff around are shop assistants.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
4/10

Manchester Airport customer review

(United Kingdom)

Return BA flights to LHR from T3. In the terminal 2 minutes after leaving my car as a bus arrived almost immediately. Fairly lengthy queues at bag drop but processed very quickly by efficient staff. 5 minutes to pass through security moderate queues no problems. Extremely busy Saturday morning with multiple departures so very little vacant seating available and huge crowds but all the cafes/bars were open so I found somewhere to sit eventually. Friendly/efficient service at the shops/cafes I used. Flight departed on time. Upon return bags off the belt 10 minutes after landing in a full A321 and back in my car about 15 minutes after landing. Overall a much better experience than some of my recent flights from MAN.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
4/10

Manchester Airport customer review

(United Kingdom)

Have used Manchester T3 twice in past 3 weeks and found both experiences to be positive. The revamped security area can be negotiated quickly and the selection of shops is fine for what is basically a domestic terminal. Although the central food seating area always appears busy there are many quiet areas to be found nearby with plenty of seating and a nice view of the runway.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no