Manchester Airport

Travelled through Terminal 3 - Checked in at 09.05 through Security by 09.15 which compared to many airports especially Heathrow T5 is pretty good. And that wasn't even Fast Track!! Only problem with T3 is the lack of seating!

T3 delays for passing through security at 0500/0600 hours today took over an hour. They have removed 4 x-ray machines and increased the size of the waiting area in lieu of them! This morning 3 of the remaining 8 x-ray machines were out of service. Massive queues - T3 used to be a breeze - not now - they have added more airlines to the terminal and are continuing to do so (more people passing through - less x-ray machines - more queues and delays - very poor management. Staff are (in security) are also cheesed off due to stressed out passengers. Some at M/cr Airport needs to get a grip and get this sorted - fast.

My 90 year old grandmother flew from Terminal 3 yesterday and I was left horrified by the attitude of the wheelchair assistance staff. She is a frail tiny lady who was shouted at by two members of staff told to keep her cabin bag on her knee despite it being too heavy for her. Appalling service I will go out of my way to avoid travelling from Manchester airport in the future.

I travel regularly so I am very familiar with airport security procedures and the need for them. Although they can be irritating and time-consuming I completely understand why they are necessary. That said what I do consider unnecessary is being on the receiving end of rude and abrasive behaviour from security staff. I travelled through Manchester Airport at the weekend and can honestly say I have never had such an unpleasant experience while going through security. The chap at the conveyor belt didn't speak to me - he barked instructions treated me like I was a moron and even got uppity at the way I picked the plastic tray up off the conveyor. Honestly - it was like nothing I've ever experienced before and I hadn't done anything to spark his rudeness. Absolutely disgusting behaviour.

I travel several times a month out of Manchester both long and short haul. It isn't the worst airport I use - it doesn't bus everyone like Brussels it doesn't make you spend ages changing terminals like Frankfurt it hasn't got the frankly insane organisation of Heathrow's immigration and it isn't as dirty and unpleasant as Liverpool (or have that airport's cringeworthy strapline). I find the staff friendlier than average but there are a couple of serious issues. Terminal 3 immigration is seriously inadequate for the number of flights. If all desks are manned long queues still arise regularly. The Duty Free layout in Terminal 1 is a disgrace and shows a deep seated contempt for the customer as just another object to extract money from. It is clearly designed to disorientate the passenger in the hope that they will wander about the shops and buy something. Nothing like it anywhere else in the hundreds of airports I have visited. The people who man the Meet and Greet service aren't properly trained - they never offer the Fast Track pass if you buy M&G Plus unless you ask. Conversely if you haven't bought it just ask and they will give you one as they clearly haven't got or can't be bothered to check the information as to what you are entitled.

Appalling. I travel regularly long-haul in business and spend a good deal of money annually going through this third world airport. Dirty and overcrowded. The worst experience is going through security. Staff are unpleasant at best and even downright rude. Fast track is a joke. I am flying to DXB in 2 weeks and I shall have to endure this pathetic airport again.

I use Manchester airport regularly. Excellent motorway access. Easy to negotiate. Can be fast in and out. Immigration can be a problem with queues but security are the worst queues. The airport really falls down on how it's run. What a terrible advertisement for Manchester. This airport must costs Manchester a lot in bad image you just can't do the job. The place it just plain filthy. It's not cleaned. The car park dear me. The lifts look as though they have never been cleaned. Strange coloured dried up puddles. The whole place needs steam cleaning. Cigarette butts everywhere litter ingrained old dirt on the surfaces everywhere. Is this really the UK? Surely we are in some other country already? The second big problem is the overcrowding at the airport. There's hardly any room for passengers to me met at arrivals: the area has been taken from passengers and given to shops. It's also v congested in departures hard to get in and about little room to wait. The space has been given to shops so little left for passengers. And is this the last airport in the world which requires a coin to be inserted into the trolleys to obtain one? It's a laughable sight to see hordes of people arriving in the customs hall to collect their luggage and go to get a trolley. Of course they need to change money first. Its a pound coin! Better than going through Heathrow though. Idea: why not get Changi Aiport to run it.

Very bad service at this airport. Travelling to and from airport on Turkish Airlines. Staff rude and unhelpful. Used to enjoy sitting in cafe overlooking the airfield now not accessible unless travelling. Poor service overall. Disappointing.

Flew out of terminal three 08/03/14 at 2200. Security staff excellent friendly and efficient. I found the terminal spotless. Good range of shops airside however as we were the last flight out there was no hot food available. I can appreciate that it is not worth doing hot food due to lack of traffic so I was not too perturbed by this. Had flown into Terminal one earlier in the day and again found terminal spotless. Furthermore the rail service from the airport is excellent. Tip for passengers don't queue for rail tickets use the automatic machines they are great. Overall a very pleasant airport experience.

Flying to Dublin through Manchester T1. I cannot understand the layout of this airport. It seems to be designed as a shopping centre with an airport afterthought add on. The first time I went through there I had a quick look around the shops and had some food in the only place to eat. When I went to go the gate I discovered that there was another area full of shops and restaurants once you walked (or I should say meandered aimlessly) through a shop/unsignposted cash extraction area. No idea what was past the first part of the mystery tour. Self guided tour. Signposting is poor. They should provide some signs to show you where they are cleverly hidden.. must be a design feature to ensure they don't upset the feng shui or obscure the shop signage. The gate signs are really cleverly hidden behind the low ceiling beams. And did you know in Manchester it's 12354 just in case you've figured out where the signs are hidden they have another trick of swapping 5 and 4 to really add a final twist to the mystery tour. Altogether a great experience for free. Almost. Unless you get caught in shops and have to buy something so you can ask someone the way out.