Manchester Airport

Customer Reviews

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Terminal Seating 12345
Terminal Cleanliness 12345
Queuing Times 12345
Customer rating from 1225 reviews
2/10
No Skytrax Rating
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5/10

Manchester Airport customer review

(United Kingdom)

Evening flight short 5 minute walk from station to T1 check-in queue no longer than 10 minutes. Security fast track very efficient not that the regular queue was huge staff at security efficient cleared in 5 minutes. Airside lots of shops not a fan of walking through duty free and way finding through this area is very poor. Good choice of shops with 3 bars and 2 restaurants that weren't particularly overpriced. On return immigration busy but used the new E-Passport gates. Our luggage arrived in around 20 minutes and a short walk back to the station on a bus home within 35 mins of landing. MAN has had its fair share of problems over the years the up-and-down flights of stairs to access gates but it is much improved since refurbishment.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
3/10

Manchester Airport customer review

(United Kingdom)

Terminal 2. Improved Check-in (KLM) efficient and quick Security - more space and less grumpy. As bad as ever : wall of retail as soon as you're through security lack of quiet places to sit and wait.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
4/10

Manchester Airport customer review

(United Kingdom)

I fly weekly from T3 and frequently from T1 and T2. Compared to other airports I use its standard of cleanliness and trasnport connectivity is pretty good. Queues at security are often long but move quickly and announcements are made for any customers on soon-departing flights to be fast-tracked. When I've dealt with airport staff they've been courteous and efficient. Facilities at each terminal are pretty good if expensive but they aren't the worst I've come across! Note that proceeds from the £1 charge for a resealable bag for liquids go to a local childrens charity not to the airport. The main issue is that airport really needs to improve its layout - the ad hoc development over the past 5-10 years has left it a bit of a mess and inefficient which had a negative effect on your overall impression.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
3/10

Manchester Airport customer review

(United Kingdom)

Forcing you to walk through the duty-free shops to get to your gate is a crass marketing stunt and probably has the opposite effect of what they want if people are like me it makes me keep my hands firmly in my pocket and not spend anything in any of the shops. With online check-in if your plane's on time you can get to the gate sharpish and not have to use the cafes or shops! Also the sheer volume of retail space means there are few areas to sit in and the flight display boards are difficult to find. All this spoils what otherwise is a fine airport good rail land bus links and fairly quick passage through security.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
4/10

Manchester Airport customer review

(United Kingdom)

I travel through Manchester (usually terminal 1) four or five times a year. Some things have improved since they have revamped this terminal. The only downside is having to plough your way threw the maze duty free shops once you have cleared security. Security checks have speeded up during this past year and it would appear to be more staff on duty during busy periods. Terminal 2 is now long overdue for refurbishing.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
4/10

Manchester Airport customer review

(United Kingdom)

Overall good airport with attractive shopping facilities and layout. Only downside can be cleanliness at times and poor signage.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
4/10

Manchester Airport customer review

(United Kingdom)

Terminal 1 has had a total revamp since I was last in it. Departures is now full of stylish shops but negotiating your way through those shops is like finding your way through a maze. On arrival back in Manchester from South America (via LHR) my bags arrived within 5 minutes of departing the aircraft and I was in the railway station 35 minutes after landing so no complaints about Manchester airport.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
3/10

Manchester Airport customer review

(Germany)

Arriving by LH or LX you are forced to walk downstairs after entering the building from the airbridge - just to be forced back upstairs a few yards down the corridor. Madness! Otherwise this airport offers reasonably short distances but small waiting areas at some gates.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
2/10

Manchester Airport customer review

(Denmark)

Gone downhill since I lived in Manchester and was going downhill then. Generally shabby and the only improvement is in security facilities although charging £1 for a plastic bag for liquids is outrageous. Two particular complaints - moving walkways badly maintained I counted 4 out of 14 not working between the railway station and T2. Impossible in T2 to walk from security to departures without going through the duty free shop.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
4/10

Manchester Airport customer review

(Spain)

Overall a good experience. The redesigning of T1 airside and the consequent increased security check area has dramatically reduced the queues since the last time I used this airport. But there are far two many shops; being forced to pass through the huge duty free complex on departure is disorientating and slows progress through to the gate for those pax with not much time. And the amount of space dedicated to shops - even a supermarket! - in the arrivals area causes serious bottlenecks at busy times.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no