Manchester Airport

Customer Reviews

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Terminal Seating 12345
Terminal Cleanliness 12345
Queuing Times 12345
Customer rating from 1241 reviews
2/10
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5/10

Manchester Airport customer review

(United Kingdom)

Terminal 3. I never seem to have a problem with security queues at T3 although once through to departures the place is usually heaving throughout the day and not just at peak times. Good selection of bars/shops and a useful Boots for cheaper food.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
4/10

Manchester Airport customer review

(Spain)

Flew into and out of T2 a couple of times over the summer. Everything was smooth and efficient friendly staff. Clear straightforward link to the train station and beyond. More seating near the gates and a broader range of catering outlets wouldn't go a miss.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
3/10

Manchester Airport customer review

(Australia)

In and out of Terminal 3 over a few days and not a great experience. A mishmash of a mostly gloomy building(s) that really is quite second rate in this day and age. But it tries and at least they will let friends drop you off at the kerb without a charge. The weakest link is security. I went through it on departure at what I thought was an off peak time mid morning and it still took over 45 mins. It was just operating at a snails pace. If we have to go through all this then Manchester Airport please staff these check points fully and reduce the queues - and give some thought to the design of the security area as right now it is a confused and depressing bottleneck.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
3/10

Manchester Airport customer review

(United Kingdom)

Standards definitely seem to be on a downhill slide at this airport - noticeable over the past 5 years. Generally use T2 - check-in queues are usually just about acceptable (we usually fly early morning) but delays in getting through security are becoming a real deterrent to using this airport. Over an hour's wait on our most recent departure just to clear the secure area. Completely understand the importance of security measures but the airport needs to employ more staff. We were in T2 in August and it seemed quieter than usual - however the food court still had debris all over most of the tables at 6am. Dread to think what it must be like later in the day. Knowing that we normally board approx 40 mins before departure time we presumed that we were on for a delay when nothing appeared on the departure boards - thankfully we strolled down to our gate to double check - only to find that boarding had commenced. No wonder you hear so many last minute calls for missing passengers. My main gripe however is the experience on return. It is not unusual to wait over 30 mins for an airbridge. This is bad enough but then you have to tackle the immigration process - woe betide if a large aircraft has landed from outside the EU - could be an hour's queuing. Once that hurdle has been overcome there is the joy of baggage retrieval which seems to take longer at Manchester than anywhere else. These issues need sorting as they are worsening every year and Manchester "International" Airport is starting to resemble the gateway to a third world country.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
2/10

Manchester Airport customer review

(United Kingdom)

Touched down from Abu Dhabi arriving at Terminal One. This airport looks old and drab compared to the modern airports of the Middle East. Did not have a pound coin to secure a trolley and struggled to find change anywhere. On my way out was expected to pay for a plastic bag to go through security with liquids. I think it's time Manchester Airport makes it's mind up: does it want to cater mainly for the package holiday market or does it want to be a major player attracting the big carriers.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
1/10

Manchester Airport customer review

(United Kingdom)

We have flown from Manchester on a number of occasions without problems. We will only fly from Manchester again if we are unable to find flights elsewhere. We arrived at Terminal 1 at 7.25 am for a 9.30 am flight information having indicating check-in began 2 hours prior to take-off. Check-in completed quickly and on to Security to find a huge queue of people. We learnt the queue ended quite a distance outside the building with no- one to advise what was happening eventually an employee asked passengers to follow her to the front of the queue. Surely the airport authorities should try to offset this by ensuring all security terminals were open to allow a much quicker flow of passengers. We eventually got through Security and saw our Departure gate was open we practically ran through Duty Free/Shopping area in order to find our Gate. Our return flight was spoiled by the wait for luggage coming off the plane.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
5/10

Manchester Airport customer review

(United Kingdom)

Arrived and returned from T3 in Manchester. A good all round airport. Well laid out and well maintained. Despite being pretty large it was easy to negotiate with enough security that were warmer than in most airports. Food and shopping in T3 is good with plenty of bright inviting shops. Although based on the food outlet I used for coffee and snacks pricing was reasonable.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
5/10

Manchester Airport customer review

(United Kingdom)

I have travelled through Manchester airport many times and I have never found a problem. I am quite happy to queue at security if this means security are doing their job. I don't shop at the airport prices can be a little expensive but no more than other European airports. I have travelled via all 3 terminals and will say it is one of the cleanest airports I know.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
2/10

Manchester Airport customer review

(Australia)

Arrived T2. First time back for 10 yrs drinking fountain did not work and did not have 1 pound for the baggage trolley money not required in Brisbane Munich & Singapore. I dragged my family & suitcases out into terminal shabby & poor first image of UK experience. Went to pick up hire car closed in T2 at so had to drag suitcases all the way to T1. Agree with other reviews about going up to security long queues forced to walk through duty free. Little selection of shops or facilities for a major international airport fruit machines everywhere. Must say though all staff very cheerful and helpful. Need's to improve if UK wants to the break free of tired run down image.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
3/10

Manchester Airport customer review

(United Kingdom)

Terminal 1 seems to forget that not everyone wants to be bombarded with noise/music from retail & food outlets. Ridiculous route from aircraft to passport control up & down stairs then joining another queue. Not welcoming if you're in a wheelchair as it appears difficult to manoeuvre. Then everyone is made to enter a set of metal barriers (surely a hazard in such small space?) all heading towards passport control unlucky to have just got off Emirates because this flight alone was enough to fill passport control. For people arriving the first time especially if having been to Singapore Paris Hong Kong etc their impression will be one of dismay; it's like a "before" picture that hasn't managed to make it to the "after" stage.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no