Manchester Airport

Customer Reviews

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Terminal Seating 12345
Terminal Cleanliness 12345
Queuing Times 12345
Customer rating from 1206 reviews
2/10
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3/10

Manchester Airport customer review

(United Kingdom)

Arriving on overnight flight from Doha at 8am. Coinciding with flights from Orlando and others meant that the queue at immigration was very long. And guess what - the biometric machines not working so I couldn't fast track. And also there were only half the desks open. So it took an age to get through. Maybe planes arriving early morning is a surprise for the authorities. And I still had to wait for my bags. I have just returned from Iran and they were much more efficient! And don't get me started on the fact that you have to pay to be picked up by car. Why don't they introduce a 30 minute free parking if they dont want people clogging up a pick up lane? Many other airports do that. Its a pity as recently this airport seemed to have improved its baggage reclaim speed.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
3/10

Manchester Airport customer review

(United Kingdom)

Flew in and out of T2. While queuing for the baggage drop on the outward trip I was not impressed by a group of yobs fighting (in one case vomiting) in the check-in area and less impressed by the sight of airport staff studiously ignoring them. The queue for security was 8-10 minutes and perfectly reasonable. I don't like being forced to walk through the duty free shop to get to the plane though - tacky. Free copies of the Manchester Evening News in the airside waiting area are a nice touch. On the return trip there was no more than a 2-3 minute queue for immigration and 10-15 for luggage reclaim which seems reasonable.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
5/10

Manchester Airport customer review

(United Kingdom)

T3 Easyjet to Corsica. No problems. Staff pleasant and helpful. Good choice of shops and cafes after security. Spacious departure lounges. Luggage on carousel straight after landing. Easy walk from the Radisson Hotel and to the T3 long stay car park. Immigration officials - the all too common unnecessary unpleasant attitude - what a welcome back to the UK.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
2/10

Manchester Airport customer review

(United Kingdom)

Manchester T2. Some improvements since last use - better arrangements for security - where they've followed the T1 model and descoped landside in favour of more space for security and airside. But once through security you have to force your way through the usual plethora of shops to get to any seating areas. Returning revealed Manchester at its worst. Early arrival completely surprised the place (as usual) with no-one around to operate airbridge. No travelators working though we were at the extremity of the terminal. Enormous queue at passport control. New machines installed to handle biometric passsports worked OK - certainly better than IRIS (that wouldn't be hard) - and allowed a bit of fast-tracking. Luggage retrieval very slow. On exit from baggage hall total chaos as meeters & greeters were being allowed to completely bottle up the exit pathway. Needless to say no-one from the airport was to be seen trying to ease passenger flow. Despite some improvements it remains a desperate airport and a far cry from its glory days in the 70s. Still there are a lot of shops and that's the only thing that really appears to interest the administration.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
3/10

Manchester Airport customer review

(United Kingdom)

Outbound I was pleased with the service apart from the inevitable queues at security partly caused by passengers who are not prepared for screening and hold the rest of us up. Not the fault of the airport other than the fact that too few scanners were in operation and there was inadequate notices about what to expect. Inbound made to queue in a totally inadequate passport hall which was clearly undergoing renovation. Only two desks and no automated or IRIS systems. Baggage seemed to take forever.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
3/10

Manchester Airport customer review

(United Kingdom)

Flew out of T2 to AMS and return. On way out queuing minimal at check-in and security and straight through to main T2 area. Do not like the newly remodelled layout security side - very little to do now lack of seating only one bar (previously there were 3?) which struggled to cope with a low volume of custom and outside the main duty free shop very little else. Saw documentary on TV recently stating this remodelling was supposed to enhance the customer airport experience - suggest they either should have saved their money or do some proper market research on what the customer actually wants! Way back - long queues at customs (30 mins +) with only 2 planes of people present - this may get better once the passport scanners as per in T1 are activated. Luggage turned up promptly and was able to still catch preferred train even though flight arrived 20 minutes late.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
2/10

Manchester Airport customer review

(United Kingdom)

30 March to Dalaman. Queue to check in took one and half hours security took one hour had to go straight to boarding but had to run the maze of shops to get to the gate.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
2/10

Manchester Airport customer review

(United Kingdom)

Found very little landside but when passed security things improved. Pretty good choice of shops and cafes but not the best. At departures found the lack of signage for the Skywalk a bit disconcerting. Ground services extremely poor and not up to BAA standards which must be a tough one for the airport management to take. Toilets were old and tatty but cleaning okay.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
1/10

Manchester Airport customer review

(United Kingdom)

Flew back from Chambery airport and landed at 1335 hrs the bags did not arrive on the baggage belt until 1505 hrs - over an hour and a half wait for the baggage for all the passengers on the flight! No explanation other than the bags were on the flight that much we knew already. There was no one in the baggage enquiry office near belt 1 for over half an hour. This was so frustrating that several passengers entered this unlocked office and sat around looking through various documentation. When the member of staff did arrive he said that he had nothing to do with the bags being loaded on the belt from the plane and could not do anything. The whole delay was caused significant disruption to all passengers with connecting flights trains and transport all being missed. A very poor service from the airport.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
4/10

Manchester Airport customer review

(United Kingdom)

MAN-LHR evening 3rd March. I checked in online with hand luggage. Security was a breeze and I was through within minutes. Staff polite and friendly. Then used the BA lounge which is a great facility. Use the airport regularly and have rarely experienced any problems. The infrastructure is tatty though and the attempts to squeeze every last penny out of passengers obvious.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no