La Guardia Airport

Customer Reviews

No Skytrax Rating
Terminal Seating 12345
Terminal Cleanliness 12345
Queuing Times 12345
Customer rating from 109 reviews
3/10
No Skytrax Rating
Sort Reviews by :
Show
7/10

La Guardia Airport customer review

(Australia)

I used LaGuardia as my arrival-only airport last month and am so happy with the decision. No it does not have free wifi and some of the other up-to-the-minute amenities of competing airports of its size but it is positioned in an ideal location for those staying in Manhattan. With its relatively small size and its frequent bus service I was in my Manhattan accommodation within 50 minutes of my plane touching down and that is after catching a bus and the subway. (The bus stop is literally just outside the door of baggage claim.) I did not find baggage claim to be any more chaotic than my last trip to McCarran-Las Vegas and I did not encounter any real facility uncleanliness either. In light of many of the negative LaGuardia reviews on here I know I am being rebellious in recommending it as an airport. I am not a perfect passenger nor do I expect any airline or airport to be completely flawless either. I would definitely use it again.
Queuing Times N/A
Terminal Cleanliness 12345
Airport Shopping 12345
yes
2/10

La Guardia Airport customer review

(Canada)

We used this airport for the first time to take an American eagle flight from New York to Toronto. We didn't have a choice of airport as our company arranged the flights for us. As we arrived at the airport we noticed how old looking and how rusty it looked. Upon entering the entrance for AA it was apparent that this airport is not maintained. Check in with AA was typical. Left our checked luggage at the X-ray station and decided to go through security check point into the AA terminal C. Line was long like most US airports. Now walking into the AA terminal was utterly disgusting. The floors and walls were dirty. The carpets in the seating area should have been ripped out years ago. The men's bathrooms were something to be desired. The duty free and choices of food and drinks are nothing to be desired as well.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
2/10

La Guardia Airport customer review

(United States)

Flown in and out of LGA domestically. Used terminal B (the main terminal) when both arriving in and departing out of LGA. Absolutely limited space with insufficient seating let alone totally miserable number and variety of shops with limited things to buy yet with high prices. Even walking to the baggage claim without bumping into other people is a challenge. No free wifi and only a few power ports can't even be a major concern in this airport as so many other things are just miserable. Total chaos continues landside where signage is insufficient and no one seems welcoming. Public transportation limited and reliable systems like rail links non-existent. Bus services seem to be there but with no information posted anywhere. Departure also a total pain. Passed check-in as web check-in was already done but security check took 15 minutes even at 6am. Then on to the same concourse with appalling state of amenities for passengers. Apparently sleeping is the best thing to do in this airport but good luck finding a spot to do so. Probably one of the worst airports ever been to. Cannot be an airport in one of the wealthiest countries in the world. But then as JFK and EWR are not much better.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
5/10

La Guardia Airport customer review

(United States)

There are separate security lines for the separate concourses so if your connection is in a different concourse you must exit one secure area and pass through security for the other concourse. If you are lucky this adds 15 min to your time to get to the other gate. If you are unlucky adds an hour or more. Bottom line: if you have a connection in La Guardia - good luck! Even if you do not have a connection the line is longer than necessary because of travellers making connections. Why would this obvious design flaw persist when it guarantees continuing expense crowding and delays?
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
1/10

La Guardia Airport customer review

(United States)

Total chaos at the ticketing counters security lines take forever and once pass security the place is dirty. No food stalls and once a few flights cancel the place becomes a mad zoo. There is nowhere to sit people are sleeping on the floor and the carpets are dirty. I would never recommend anyone to travel via LGA.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
2/10

La Guardia Airport customer review

(United States)

This is about the Delta Terminal. This airport needs to get on the ball. If you have a layover here it is horrible. There is no room for everyone and the food is overpriced. There are no plugs and you have to pay for wi-fi. The bathrooms aren't clean and there is not enough seating areas in the airport.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
4/10

La Guardia Airport customer review

(United States)

I'm a New Yorker and I've always preferred JFK since it's accessible via the AirTrain and it's closer to our house. I had to fly last minute and Delta my carrier of choice didn't have any JFK flights available so LGA was the only choice as EWR would be way too far. I arrived at Terminal D at 5AM and the lines on the check-in area were insane! I had already printed my boarding pass at home and had no check-in luggage so I wasn't worried. There were numerous self check-in kiosks and the queue to security was rather short. The agents were friendly and it took less than 5 mins. The gate area was rather cozy far better than DL's JFK Terminals. There were decent amount of shops and restaurants. I returned the same day with US at 8PM the US Terminal was far better. The departure gates looked more cozier and it was cleaner. My only complaint is that it's not accessible by public transportation although numerous buses go to LGA it takes forever to get to the subway stations! It would be nice if the AirTrain comes to LGA. Overall a good experience.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
2/10

La Guardia Airport customer review

(United States)

In anD out of LGA May 2011. Coming in no problems baggage claim was fine no problems. Only complaint is the place is really dirty. On the way out had the worst check in experience ever. Arrived at 4:30 am for a 6 am flight. Thought it would be plenty of time due to the early hour. Wrong. The place was slammed. There were people everywhere. Every check in had only two agents and the electronic check in was down to help slow the whole thing up. Once that was over security was a nightmare. The agents were rude. It started to inspire the people to start fighting back and the whole scene became more and more unpleasant. This is a small airport which could be much better with smoother planning and cleanliness.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
4/10

La Guardia Airport customer review

(United States)

I appreciate Delta's effort to spruce up the restaurant offerings at LaGuardia but I am not pleased with the changes. Taking Starbucks out was a huge mistake as it was very popular with fliers and did outstanding business. The new coffee option is virtually unknown and it was nearly empty all three times I passed through there in recent weeks (no more pre-flight frappuccinos!). I never dined at Nathan's or Chili's Too while they were there before but they seemed to draw decent crowds. In their place are expensive sit-down options ($32 steak frites anyone? Or maybe $26 duck confit?) In addition there is an endless wall of grab'n'go snacks as well as numerous kiosks - all selling the same grab'n'go snacks. One company--Cibo Express--runs everything. Each dining option is called A Taste of ______ (Prime Grill World Bean etc.) and they all require you to form one single line to pay (aside from a couple of the kiosks that have their own checkouts). While the grab'n'go stuff is spread out all throughout the terminal what you have is 10 locations offering the same products. The fancy dining choices may appeal to the business traveler but I just can't imagine that an average family of four is going to sit down for a $150 meal before their flight to Orlando. If you want to have one or two high-priced places at least balance them out with a mid-range option and a couple of places that people have actually heard of. The bookstores remain and thankfully they are not owned by Cibo Express at least for now.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
5/10

La Guardia Airport customer review

(Canada)

Arrived at 22.30 on a Wednesday night with Air Canada. Airport was simple and bags were out fast. Taxi service was great. Return on a monday morning. Taxi from Manhattan was fast no traffic. Check in fast and terminal was quiet. Security was only 2 lanes but they moved it quickly and staff were actually quite pleasant. The airside area was busy because of 2 delayed flights. Bathrooms were clean. Overall its nothing special but it's used well.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no