La Guardia Airport

Customer Reviews

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Terminal Seating 12345
Terminal Cleanliness 12345
Queuing Times 12345
Customer rating from 109 reviews
3/10
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3/10

La Guardia Airport customer review

(United States)

New Terminal D concessions are pretty bad. They just switched over this past weekend. In place of Nathan's famous hot dogs there is grab and go. In place of the Fox Sky Box restaurant with all the TVs is some french cuisine place that is overpriced. In place of Chili's another very popular and safe choice is some other very high end restaurant that again is overpriced. Forget dining for fun on the run and grabbing a reasonably priced burger chicken or salad. Now you have salmon and steak as your choices. That is the most screwed up decision I have ever seen in airport retail. Starbucks before security - gone. Starbucks after security - gone. In place is some other new coffee that will not attract all the same traffic other than the fact that it is the only coffee joint there. And finally there are so many bags of chips and grab and go items everywhere that it literally looks like a supermarket. There are only restrooms in Terminal D before security on the baggage claim level. The airport apparently lets the cabbies come in and use that single restroom and it is literally a cesspool.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
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2/10

La Guardia Airport customer review

Most chaotic check-in experience ever. I was travelling from New York to Minneapolis and thankfully we arrived early as getting through that mess took time. Overcrowding led to the passengers having to make their own check-in queues. The staff were unfriendly and uninterested in properly organizing this mess. Getting through security was hopeless as well and I had to walk through the security scanner and then be manually searched by some clearly annoyed security staff because apparently holding your ticket in your hand while walking through was forbidden. To be fair it's a decent airport once you get past the mess that is check-in and security. A fairly nice design on the terminal and quite a few shops to look around in as well as enough places to sit down whether to eat or just relax. But seriously the La Guardia entrance and check-in system needs and overhaul: from my experience it was disastrous.
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3/10

La Guardia Airport customer review

A nice little regional airport close to home. If you are flying early in the morning you most likely won't experience any delays. If it's after mid day there will always be a delay at LGA. There are not enough seats at the gates and you may get restless and loud at time. Check in at home and you won't experience much difficulty.
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3/10

La Guardia Airport customer review

Check-in and security are mostly pretty efficient (I've flown Northwest Air Canada and Midwest in the last year so two terminals and three different gate areas) but as noted there's not much in the way of concessions especially once you're through security. Do expect delays especially later in the day: more flights are scheduled in and out of New York than actually fit especially if there's any kind of weather or other problem (Air Canad will not let you book a flight online into or out of LGA JFK or EWR without showing a warning that there are likely to be delays due to weather and New York air traffic control). Not a big deal if you're doing a nonstop but worth keeping in mind if you're going to be making a connection. Getting into Manhattan by mass transit works okay but if you're not a local or have a lot of luggage it's probably worth your while to pay for a cab or airport bus to midtown.
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4/10

La Guardia Airport customer review

In and out from Washington. The wait for our begs on arrival was very quick we got off the plane and the bags were waiting on the baggage belt. On our departure we arrived with over 2 hours to spare before our flight we had checked in on-line and there was no queue for the bag drop we were through security in minutes. There was a lack of choice of shops / restaurants through security but it was not a surprise bearing in mind it is a regional airport. occupied.
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2/10

La Guardia Airport customer review

In and out on Air Canada over Christmas. Flight into LGA from Toronto was subject to a 3.5 hour ground hold - with everybody boarded and the plane away from the gate - due to traffic and weather in New York. This seems common (if not to that degree) and the airport is obviously way over the capacity it was designed for. AC gates are at the end of one of the piers in the main terminal - a terrible bunker area with next to no amenities. Upside of this airport is the quick hop into Manhattan which still makes it a better bet than JFK.
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4/10

La Guardia Airport customer review

Have used LGA airport twice. Older buildings and terminals. Food service choices are limited. No monitors in Continental terminal to check if there were flight delays. Upon arrival luggage was at baggage area within minutes fastest of any airport I've used. Used bus service to get to Manhattan $12 one way to 42nd street Port Autority also stops at Grand Centeral. Took about 40 minutes. Transportation takes longer getting out of airport than getting in. Will use LGA again only downside is older buildings terminals and food service choices.
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3/10

La Guardia Airport customer review

The airport is close to Manhattan though the lack of a direct connection to the subway is a glaring omission from what is otherwise a comprehensive transportation system. I have always been able to check in and clear security very quickly though there are often long queues on the tarmac for takeoff given the fact that the two runways cross meaning that departing aircraft need to wait for arriving planes to land. Airside there isn't much in the way of facilities to keep you busy while waiting for your flight. There are four separate unconnected terminals (many of which are further divided into piers) all of which have their own security controls. If you happen to connect through LGA (which is uncommon since it's primarily an arrival/departure airport) you will likely need to clear security and in some cases (e.g. mainline Delta to Delta Shuttle) have to take a bus to the entire other side of the airport. The airport is highly prone to delays but in my several trips to LGA I've been lucky and all my flights have been on schedule.
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La Guardia Airport customer review

I can honestly say LGA is just about the worst airport I have ever used. Everything from check-in to security and lounge access was chaotic with staff who didn't care about passengers. American also need to sort out their lounge access it's in concourse D but if your flight goes from C you have to go through security twice as there is no through access. The only thing this airport has going for it is its easy access to Manhattan - if you take a cab.
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La Guardia Airport customer review

The terminal American Airlines uses is old cramped undersized and not held to any standard I can see. The security lines are long and slow and small although the staff do seem to try to ease passage through their tiny realm with some good natured humor. Major remodeling and facility upgrading is badly needed here.
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