Hong Kong Airport

Check-in took less than 5 minutes. Security inspection done in a few minutes and plenty of staff working. Toilets clean and departure areas are spacious - never a problem finding a seat. Arriving is also top-notch; immigration is speedy and baggage already on carousel. From stepping off the aircraft [at one of the farthest gates] to standing outside the terminal took thirty minutes.

Excellent airport all in all. It's intuitively laid out so even novices should be able to navigate it with relative ease. The facilities are good enough to make even a long layover - and mine was 18 hours - bearable. Its location makes a quick nip into the city easy. Staff were mostly polite and proficient in English.

Melbourne-Hong Kong transit to Manila. Transiting through HKG is awful. Only one security check available with two machines for 150-200 passengers. Everything is well signed. Immigration queues 40 minute wait clearly need to improve and then no trolleys. I passed several trolleys exiting arrival immigration thinking there'd be plenty at the luggage belt - found none. Finally immigration security at departure on the main concourse is a rugby scrum and then of course another check on the aerobridge just prior to departure delaying the flight further.

After using this airport many times I have nothing but more praise after each visit. The transportation services to and from the airport are excellent. The assistance desk at arrivals especially helpful. I arrived in Hong Kong and needed to go to Shenzhen China to continue. They assisted me to a limo bus through the Chinese border and immigration to the taxi stand to get a taxi to Shenzhen airport. The nice lady wrote out all of my requests in Chinese so I could show it to other service people if I got lost in the process.

I voted couple of times for HKG for best airport before but I will not vote again from my last experience. Transit from SYD to PEK and PEK to BNE. Security staff are rude and unprofessional they all seem sick of their job and tired doing it. I had an hour between my flights from SYD to PEK. Getting off the plane I was stopped by airport staff who told me to wait for other transit passengers and then they will help me through security. A great service but after 25 minutes there is no sign they are going to take me anywhere. When I complained they told me I could go by myself - why make me wait? Will try to avoid HKG in the future.

This airport is a tale of two airports namely arriving and departing; the latter is rather good but the former is shockingly poor. On my recent trips (three times) immigration control takes between 30-45 mins to clear which is unacceptable these days especially given that most of the other lanes are quiet. Simple resource re- allocation would be sufficient but this seems beyond common sense. On my last trip a survey was being conducted as to how long it would take to wait in a queue; a confirmation of the obviously visible in my view; suffice to say once through immigration baggage is a mess with all the bags landed some time earlier. On the contrary departing is excellent. Surely it's not related to the incentives of PAX spending money on departure but nothing on arrival?

Beautiful airport. Friendly check-in staff right through to the security personnel. In the separate lounge there are huge windows looking out over the airport allowing views of planes taking off and landing free internet and terrific shopping and food facilities. Hong Kong has an airport to be hugely proud of.

Quite busy and sometimes queuing is long but something you would expect from such a busy hub. I used it twice for entering into China. Pleasant surprise that you don't have to go through Hong Kong customs on arrival. Ferry service to China excellent with many options. Other than that plenty of restaurants and shops to kill your time. Free wi-fi everywhere. Many departure gates are allocated far from the shopping centre so allow yourself plenty of time. Overall pleasant experience.

Fantastic airport used it 3 times in the last month and have nothing but praise. Clean tidy and efficient. Distance between check-in and gates can be long so allow plenty of time. Plenty of choices for food drink and shopping. Had no problems with queuing though security can be excessive at times. Would not hesitate to use again in the future.

Definitely share the view that Hong Kong needs to pull its socks up. It is showing its age with facilities like conveyor belts breaking down. This has happened to me twice on a recent flight from Australia I had to wait an hour for baggage. I agree with another passenger reviewer that they should try to get their management back on standard. What is the use of having another runway to generate more traffic when they could not even manage what they have today.