Hong Kong Airport

Customer Reviews

5 star Skytrax Rating
Terminal Seating 12345
Terminal Cleanliness 12345
Queuing Times 12345
Customer rating from 275 reviews
7/10
5 star Skytrax Rating
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4/10

Hong Kong Airport customer review

(United Kingdom)

Arrived into Hong Kong from Heathrow on an Air New Zealand flight in the early evening. First impressions were good airport was spacious and everything was well signposted. We had to wait around 30 mins to clear immigration which was longer than I expected but still acceptable. Baggage was waiting on the carousel when we made it through to the baggage area and we were able to easily get a taxi from outside the terminal. On our flight out of HKG to SIN we checked in but didn't realise that the majority of shops / restaurants were through the security check point and spent about an hour wandering around the landside where facilities are limited. Airside there are numerous shopping and eating places and we made the most of a three hour delay by having a great meal and looking round the designer shops. Overall a great airport and a great place to journey in and out of SE Asia.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
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5/10

Hong Kong Airport customer review

(Singapore)

Hong Kong International is a world class airport. Having both transited arrived and departed I can say that the airport is built for efficiency and practicality. I love how security is done immediately after immigration so that once you are on the airside you don't have to worry about being caught up with security after your dining/shopping as well as the 100ml liquids rule if you decide to buy drinks for your flight. They don't coop you up in a small room. The immigration process was speedy for a major airport and they didn't spend time asking me any absurd questions. My final impression - great food shopping professional staff a cozy and clean feel.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
4/10

Hong Kong Airport customer review

(United Kingdom)

Transit passengers do have to go through immigration and whilst the people there do an excellent job the lack of directions to the transit immigration search area is less than adequate and in fact quite incomprehensible. The queues are long and tedious. The facility is obviously one that has just been thrown up as an ad hoc measure but having had to experience it several times in the last few months I would have thought that a more adequate area could have been built by now. It compares less than favourably with Kuala Lumpur and other airports in this respect. Otherwise a superb airport.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
5/10

Hong Kong Airport customer review

(Germany)

Clean spacious very quiet well-organised clear signs. Good choice of shops and places to eat - nicer than average airport range. I spent quite a while here as my incoming flight was delayed and hence I had to get a later transfer - staff were helpful and efficient organising this and food voucher was supplied quickly without my having to ask for it (unlike at some other airports). If I had to be stuck at any airport this was a good one to be stuck at!
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
5/10

Hong Kong Airport customer review

(Australia)

Arrived very late evening and got through immigration and customs with a minimum of fuss despite considerable crowds. Officials were organising immigration queues so foreigners could use residents' desks when unoccupied. Health check was thorough but unobtrusive. Baggage retrieval was quick. Whisked off to airport hotel from corporate desk in arrivals hall and in room in about 40 mins from landing! Departure a few days later was just as easy. Early check for our flight was available and we had an excellent western breakfast landside. A quick check of the many stores before heading for security which was very busy by mid morning but moving quickly. Emigration was also efficient and pleasant. Had time to check out the many excellent stores airside before heading to our gate. This is a big airport with long concourses. The moving footways are a godsend and there is plenty of good signage. Gate lounges have plenty of comfortable seating and boarding procedures were well managed. There is an open feel about this airport that makes the whole experience pleasant.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
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5/10

Hong Kong Airport customer review

I've been to Hong Kong International Airport six times now. Not once has it let me down. I use Hong Kong International Airport every three years when I go back to Hong Kong to visit family and friends. Customs is great and quick because now they have the special lane for Hong Kong born residents. It only took 25mins to leave the airport. Flying Cathay Pacific I was able to check 29kgs of luggage in while I was only meant to carry 20kgs. The shops and restuarants were great lots of things to do at the airport. So make sure you arrive three hrs before your scheluded departure. Public transport is the way to go in Hong Kong only $45HKD one way to Hong Kong Island whilst a taxi ride can set you up around $350HKD. The airport express rail is also good value is your in a rush departing every 12mins and only taking 24mins taking you to Central. The center of Hong Kong Island. If you have a lot of luggage after your shopping spree visit in Hong Kong. Never check in at Central or Kowloon. The max luggage available per person is 22kgs.
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5/10

Hong Kong Airport customer review

HKIA is arguably the best airport that I have been to. The service is excellent the staff are friendly and helpful and there is a wide range of stores to shop and dine in comfort. This airport is incredibly efficient modern with great design and it is also very clean. No wonder HKIA was voted the best airport in the world for the last seven years in a row and I hope that HKIA keeps up with its superb service when I return.
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5/10

Hong Kong Airport customer review

This the second time I have been to Hong Kong and I am still impressed. Nice centralized dining/drinking & shopping. Security check was quick and passengers are allowed to check-in at either Hong Kong or Kowloon Stations before traveling to the airport. The only thing they need to work on is the speed of immigration procedures.
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5/10

Hong Kong Airport customer review

This is what an airport should be. It is the standard in which all others should be judged. Not only is it visually pleasing but its built for functionality and volume. One of the best if not the best airport I have had the pleasure of going through. The lounges are great the shopping is interesting and windows reveal everything that is going on. I could spend an entire day here! From arrival baggage customs pick-up areas everything is well organized and easy to navigate through. Signs are everywhere staff are everywhere - baggage takes minutes to arrive - its a wonderful feeling when everything works. It makes traveling special. Checking in is brilliant as well. Lots of staff lots of security/customs staff. They really know how to handle volume.
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2/10

Hong Kong Airport customer review

Amsterdam to Cairns via Hong Kong on business class. Had 11 hours to kill. Flying Cathay Pacific. It is too big. Lounges to far from each other. Food lousy and very little choice. Nothing to do. Shops ok but too much the same. One big bug was trying to find a lounge with comfortable seat for a European. Not impressed at all. Staff were not really friendly and little English spoken.
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