“no city check in services”
Michael Murphy (Thailand)
✅ Trip Verified | Shocking to find no city check in services provided both in TST and Central. All city counters closed and I cannot find any online information to advise passengers accordingly.
Experience At Airport | Departure Only |
Date Visit | November 2023 |
Type Of Traveller | Solo Leisure |
Queuing Times | 12345 |
Terminal Cleanliness | 12345 |
Terminal Seating | 12345 |
Terminal Signs | 12345 |
Food Beverages | 12345 |
Airport Shopping | 12345 |
Wifi Connectivity | 12345 |
Airport Staff | 12345 |
Recommended | yes |
"found the staff to be very rude"
28 reviews S Almeida (Brazil)
✅ Trip Verified | I do not understand how people claim this is a top tier airport. I found the staff to be very rude and abrupt with voyagers, on arrival immigration officer was nice to me but I saw them being very nasty towards certain nationalities. The lavatories are filthy and no staff near to be found. The signals on the old part of the airport are actually better than the ones on the new terminal which can be confusing to say the least. Prices are the same as in town, but I found the airport express to be a little bit expensive considering the distance. Check in staff seem not to know what they are doing and have to be calling their supervisor constantly, it leads to huge and slow lines. After this experience I can attest there are so much better airports in Asia and Southeast Asia.
Experience At Airport | Arrival and Departure |
Date Visit | November 2023 |
Type Of Traveller | Solo Leisure |
Queuing Times | 12345 |
Terminal Cleanliness | 12345 |
Terminal Seating | 12345 |
Terminal Signs | 12345 |
Food Beverages | 12345 |
Airport Shopping | 12345 |
Wifi Connectivity | 12345 |
Airport Staff | 12345 |
Recommended | no |
“clean, modern and spacious”
Yu-Hsiu Chang (Taiwan)
✅ Trip Verified | It is clean, modern and spacious. Employees are friendly and helpful. Goods in the shops are bountiful and various. Signposts are clear. WiFi connection is stable.
Experience At Airport | Transit |
Date Visit | October 2023 |
Type Of Traveller | Solo Leisure |
Queuing Times | 12345 |
Terminal Cleanliness | 12345 |
Terminal Seating | 12345 |
Terminal Signs | 12345 |
Food Beverages | 12345 |
Airport Shopping | 12345 |
Wifi Connectivity | 12345 |
Airport Staff | 12345 |
Recommended | yes |
"Poor signage or no guidance"
1 reviews Ivan Lew (Singapore)
✅ Trip Verified | Despite the good service of the airline staff, the airport staff are rude or non existence. No signage for APEC or ABTC card members. On entry, the lounge sign will lead you to a dead end. Poor signage or no guidance. Customer Service desk is empty at 0730 hrs.
Experience At Airport | Departure Only |
Date Visit | October 2023 |
Type Of Traveller | Business |
Queuing Times | 12345 |
Terminal Cleanliness | 12345 |
Terminal Seating | 12345 |
Terminal Signs | 12345 |
Food Beverages | 12345 |
Airport Shopping | 12345 |
Wifi Connectivity | 12345 |
Airport Staff | 12345 |
Recommended | no |
"Airport staff were a bit rude"
Evan Wang (New Zealand)
Not Verified | Airport staff were a bit rude. Only one person at the transit gate who didn't bother to acknowledge/greet transit passengers and the security staff didn't give clear instructions. Food was terrible. I liked the busy and buzzing vibe and fast Wifi at the airport though.
Experience At Airport | Transit |
Date Visit | July 2023 |
Type Of Traveller | Solo Leisure |
Queuing Times | 12345 |
Terminal Cleanliness | 12345 |
Terminal Seating | 12345 |
Terminal Signs | 12345 |
Food Beverages | 12345 |
Airport Shopping | 12345 |
Wifi Connectivity | 12345 |
Airport Staff | 12345 |
Recommended | no |
"thoroughly disappointed"
Aaron Greenwood (China)
Not Verified | Without question the worst airport I’ve been in for years. It’s difficult to comprehend how an airport of this reputation can do such à incompetent job. Facilities = terrible. Staff= rude and unhelpful. Check-in queue = totally inadequate. Overall experience = thoroughly disappointed. If you have an opinion to travel through an alternative airport then do so
Experience At Airport | Departure Only |
Date Visit | May 2023 |
Type Of Traveller | Business |
Queuing Times | 12345 |
Terminal Cleanliness | 12345 |
Terminal Seating | 12345 |
Terminal Signs | 12345 |
Food Beverages | 12345 |
Airport Shopping | 12345 |
Wifi Connectivity | 12345 |
Airport Staff | 12345 |
Recommended | no |
"Immigration was hassle free"
1 reviews A Gastodin (Indonesia)
✅ Trip Verified | I got to visit the newly opened Sky Bridge that connects T1 to the T1 Satellite Concourse. The view of the Hong Kong International Airport was mesmerizing with aircraft taxiing under through the glass floors. Signage is clear and walkways are well connected with escalators and elevators. Immigration was hassle free.
Experience At Airport | Arrival Only |
Date Visit | March 2023 |
Type Of Traveller | Solo Leisure |
Queuing Times | 12345 |
Terminal Cleanliness | 12345 |
Terminal Seating | 12345 |
Terminal Signs | 12345 |
Food Beverages | 12345 |
Airport Shopping | 12345 |
Wifi Connectivity | 12345 |
Airport Staff | 12345 |
Recommended | yes |
"can't thank him enough for his kindness"
2 reviews K Han (Japan)
✅ Trip Verified | I left my passport accidentally at the washroom and I didn't notice it until the janitor chased after me and returned me my passport. I can't thank him enough for his kindness and quick reaction! Washrooms can be found easily and they are very clean.
Experience At Airport | Departure Only |
Date Visit | March 2023 |
Type Of Traveller | Solo Leisure |
Queuing Times | 12345 |
Terminal Cleanliness | 12345 |
Terminal Seating | 12345 |
Terminal Signs | 12345 |
Food Beverages | 12345 |
Airport Shopping | 12345 |
Wifi Connectivity | 12345 |
Airport Staff | 12345 |
Recommended | yes |
"TSA process were efficient"
2 reviews S Lan (Hong Kong)
✅ Trip Verified | The baggage check-in and TSA process were efficient. The airport has opened more stores and I had 2 hours of time to kill and thus I visited a few brand name stores. The staffs were courteous and gave me some free samples upon purchase.
Experience At Airport | Arrival and Departure |
Date Visit | April 2023 |
Type Of Traveller | Solo Leisure |
Queuing Times | 12345 |
Terminal Cleanliness | 12345 |
Terminal Seating | 12345 |
Terminal Signs | 12345 |
Food Beverages | 12345 |
Airport Shopping | 12345 |
Wifi Connectivity | 12345 |
Airport Staff | 12345 |
Recommended | yes |
"immigration and baggage claim expeditious"
2 reviews J Galdon (Philippines)
✅ Trip Verified | The immigration and baggage claim process was expeditious. While waiting for my baggage, I connected the airport's wifi and I was able to make a stable video call with my family back home. The airport signage and direction to the public transportation was clear. I was able to find my way to the airport express train with no trouble as it was right in front of the arrival area. Visited a restaurant at the arrival area and had congee and bread stick. It tasted savory and delicious.
Experience At Airport | Arrival Only |
Date Visit | March 2023 |
Type Of Traveller | Solo Leisure |
Queuing Times | 12345 |
Terminal Cleanliness | 12345 |
Terminal Seating | 12345 |
Terminal Signs | 12345 |
Food Beverages | 12345 |
Airport Shopping | 12345 |
Wifi Connectivity | 12345 |
Airport Staff | 12345 |
Recommended | yes |