Hong Kong Airport

Customer Reviews

5 star Skytrax Rating
Terminal Seating 12345
Terminal Cleanliness 12345
Terminal Signs 12345
Queuing Times 12345
Food Beverages 12345
Airport Staff 12345
Customer rating from 327 reviews
6/10
5 star Skytrax Rating
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5/10

“no city check in services”

(Thailand)

Trip Verified | Shocking to find no city check in services provided both in TST and Central. All city counters closed and I cannot find any online information to advise passengers accordingly.
Experience At AirportDeparture Only
Date VisitNovember 2023
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
yes
5/10

"found the staff to be very rude"

(Brazil)

Trip Verified | I do not understand how people claim this is a top tier airport. I found the staff to be very rude and abrupt with voyagers, on arrival immigration officer was nice to me but I saw them being very nasty towards certain nationalities. The lavatories are filthy and no staff near to be found. The signals on the old part of the airport are actually better than the ones on the new terminal which can be confusing to say the least. Prices are the same as in town, but I found the airport express to be a little bit expensive considering the distance. Check in staff seem not to know what they are doing and have to be calling their supervisor constantly, it leads to huge and slow lines. After this experience I can attest there are so much better airports in Asia and Southeast Asia.
Experience At AirportArrival and Departure
Date VisitNovember 2023
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
8/10

“clean, modern and spacious”

(Taiwan)

Trip Verified | It is clean, modern and spacious. Employees are friendly and helpful. Goods in the shops are bountiful and various. Signposts are clear. WiFi connection is stable.
Experience At AirportTransit
Date VisitOctober 2023
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
yes
1/10

"Poor signage or no guidance"

(Singapore)

Trip Verified | Despite the good service of the airline staff, the airport staff are rude or non existence. No signage for APEC or ABTC card members. On entry, the lounge sign will lead you to a dead end. Poor signage or no guidance. Customer Service desk is empty at 0730 hrs.
Experience At AirportDeparture Only
Date VisitOctober 2023
Type Of TravellerBusiness
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
4/10

"Airport staff were a bit rude"

(New Zealand)

Not Verified | Airport staff were a bit rude. Only one person at the transit gate who didn't bother to acknowledge/greet transit passengers and the security staff didn't give clear instructions. Food was terrible. I liked the busy and buzzing vibe and fast Wifi at the airport though.
Experience At AirportTransit
Date VisitJuly 2023
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
1/10

"thoroughly disappointed"

(China)

Not Verified | Without question the worst airport I’ve been in for years. It’s difficult to comprehend how an airport of this reputation can do such à incompetent job. Facilities = terrible. Staff= rude and unhelpful. Check-in queue = totally inadequate. Overall experience = thoroughly disappointed. If you have an opinion to travel through an alternative airport then do so
Experience At AirportDeparture Only
Date VisitMay 2023
Type Of TravellerBusiness
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
8/10

"Immigration was hassle free"

(Indonesia)

Trip Verified | I got to visit the newly opened Sky Bridge that connects T1 to the T1 Satellite Concourse. The view of the Hong Kong International Airport was mesmerizing with aircraft taxiing under through the glass floors. Signage is clear and walkways are well connected with escalators and elevators. Immigration was hassle free.
Experience At AirportArrival Only
Date VisitMarch 2023
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
yes
8/10

"can't thank him enough for his kindness"

(Japan)

Trip Verified | I left my passport accidentally at the washroom and I didn't notice it until the janitor chased after me and returned me my passport. I can't thank him enough for his kindness and quick reaction! Washrooms can be found easily and they are very clean.
Experience At AirportDeparture Only
Date VisitMarch 2023
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
yes
9/10

"TSA process were efficient"

(Hong Kong)

Trip Verified | The baggage check-in and TSA process were efficient. The airport has opened more stores and I had 2 hours of time to kill and thus I visited a few brand name stores. The staffs were courteous and gave me some free samples upon purchase.
Experience At AirportArrival and Departure
Date VisitApril 2023
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
yes
9/10

"immigration and baggage claim expeditious"

(Philippines)

Trip Verified | The immigration and baggage claim process was expeditious. While waiting for my baggage, I connected the airport's wifi and I was able to make a stable video call with my family back home. The airport signage and direction to the public transportation was clear. I was able to find my way to the airport express train with no trouble as it was right in front of the arrival area. Visited a restaurant at the arrival area and had congee and bread stick. It tasted savory and delicious.
Experience At AirportArrival Only
Date VisitMarch 2023
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
yes