Hong Kong Airport

Customer Reviews

5 star Skytrax Rating
Terminal Seating 12345
Terminal Cleanliness 12345
Queuing Times 12345
Customer rating from 302 reviews
6/10
5 star Skytrax Rating
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1/10

"a depressing experience"

(Hong Kong)

Trip Verified | I’ll keep it short and sweet, this is not an airport that connects business with opportunities or friends and family. The airports owner the Hong Kong Government connects travellers with quarantine and isolation. Almost no shops are open too, it’s a depressing experience to go through this airport. Disgusting
Experience At AirportDeparture Only
Date VisitAugust 2022
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
8/10

"the airport has not lost its lustre"

(China)

Trip Verified | I traveled through Hong Kong airport many times several years ago, and so far the airport has not lost its lustre. for me, it is one of the best airports in the world (high standard). The airport is classy and clean. Moreover, its location is also very special, with a wonderful view. They are also implementing strict health rules to limit infection from the Coronavirus.
Experience At AirportDeparture Only
Date VisitMay 2022
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Signs 12345
Food Beverages N/A
Airport Staff 12345
yes
2/10

"This is an awful transfer airport"

(United States)

Trip Verified | This is an awful transfer airport. Avoid. Our Cathay Pacific flight was BKK to Hong Kong, change plane for second leg, Hong Kong to SFO. Requires a full security rescan. This is the line just getting into the beginning of the snaking line-up that awaits you inside. Inside you find that there are only 3 of 5 stations staffed. Absolutely no excuse. Staff saying that they are always short. Even though there are countless brown shirt security everywhere in this airport.
Experience At AirportTransit
Date VisitAugust 2022
Type Of TravellerFamily Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages N/A
Airport Staff 12345
no
1/10

"it's a scary and stressful experience to arrive at HKIA"

(Hong Kong)

Trip Verified | Arriving at Hong Kong International Airport is an extremely unpleasant experience, and the review fits the airport as the government is the owner of the airport, and implements the draconian arrival requirements. There is more staff in blue suits than passengers themselves, it feels like you are arriving at an internment camp, and your crime is that you traveled into Hong Kong. I cannot with enough strong words warn against even transit through this airport, imagine a department of health officer demanding to do a covid test on you or a stool test on your toddler. And then telling you that your toddler is covid positive despite all scientific evidence, then they separate you from your child, and put you into a 14-day close contact quarantine at a government camp without your baby. This is all possible through the powers handed to the officials at the airport by the CAP599 from the Hong Kong Government. To sum it up, it's a scary and stressful experience to arrive at HKIA, and I am quite certain this is the last, next time I am departing permanently.
Experience At AirportArrival Only
Date VisitApril 2022
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages N/A
Airport Staff 12345
no
3/10

"The worst travel experience ever"

(United Kingdom)

Not Verified | Arriving flight was Virgin Atlantic and had to wait more than 10 hours for Hong Kong Airlines flight to Manila. Ambience was terrible, the staff looked sombre and not happy. The vetting of each passenger was long and completely inefficient. No facility for buying a cup of tea or coffee was available. We will never use Hong Kong airport again and the majority of passengers were saying the same. The worst travel experience ever.
Experience At AirportTransit
Date VisitNovember 2021
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
1/10

"no social distancing applied"

(Hong Kong)

Trip Verified | If there is anywhere on your journey to Hong Kong you will catch covid it’s at the airport in Hong Kong while arriving. They herd up everyone from both low and high risk countries like sheep, no social distancing applied. The whole process is a joke, I will avoid this airport in the future.
Experience At AirportArrival Only
Date VisitOctober 2021
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Signs 12345
Food Beverages N/A
Airport Staff 12345
no
1/10

"Ghastly fall in service standards"

(Thailand)

Trip Verified | Ghastly fall in service standards. The inbound security queue for transit passengers was 3 hours plus. There was no drinks or food available before security and a miserly Chinese fast food eatery on the 7th floor. Lots of security guards everywhere though! I know these are Covid times but surely Hong Kong can do better than this! Even the Marco Polo lounges were all closed - ostensibly because one staff was infected in one lounge. Buck up Cathay! The worst Airport experience ever!
Experience At AirportTransit
Date VisitAugust 2021
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
2/10

"It is slowing down everything"

(Hong Kong)

Trip Verified | Completely unnecessary to uphold this stupid passport check put in place after the airport protest. It is slowing down everything and has no purpose. Suggest if you want to stay as one of the top airports in the world you have your management wake up and apply some common sense. As long as you keep enforcing this this way you do not deserve to be amongst the top airports.
Experience At AirportDeparture Only
Date VisitFebruary 2020
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Signs 12345
Food Beverages N/A
no
7/10

"public lounge could be improved a lot"

(Hong Kong)

Trip Verified | Of course I like Hong Kong Airport. Staff are very good, food is so so but the public lounge could be improved a lot. More comfortable seating and green plants would be nice.
Experience At AirportArrival and Departure
Date VisitSeptember 2020
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
yes
2/10

"a bad experience"

(Hong Kong)

Not Verified | This is the worst experience for me because I knew the news about this airport. When I get off the bus at Terminal 1 in the morning, there were 1500 people to waiting to enter. They needed to check your boarding pass and passport, I waited an hour. I was entering the terminal when there were many police here, also I was waiting to check-in for 15 minutes. When I going to Gate 509, there has an large security in the terminal. This is a bad experience and I will never go to this airport!
Experience At AirportDeparture Only
Date VisitJanuary 2020
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no