Hong Kong Airport

Customer Reviews

5 star Skytrax Rating
Terminal Seating 12345
Terminal Cleanliness 12345
Terminal Signs 12345
Queuing Times 12345
Food Beverages 12345
Airport Staff 12345
Customer rating from 327 reviews
6/10
5 star Skytrax Rating
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3/10

Hong Kong Airport customer review

(Malaysia)

Been back several times within one year and find signage just as confusing as it was a year ago. It is showing its age and things are getting run down. Shops are starting to charge more than downtown.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
3/10

Hong Kong Airport customer review

(Gambia)

Hong Kong T1 arrival from London on BA. We were parked on the apron with the rather surprising announcement that this would make it quicker to get through immigration. Immigration is not fast but not as bad as LHR is for a foreigner. Leaving the hall you are confronted with an overcrowded and confusing mess which is evidence that the terminal which used to be superb is now getting tired. Tried to take the bus to the hotel and the ticket office put me on the wrong bus. Fortunately I know my way around HK - but still from being a cheap option it became disastrously expensive.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
1/10

Hong Kong Airport customer review

(Hong Kong)

It was one of the best airport but deteriorating management is showing its face in unclean toilets and fast food outlets in the restricted area. The queues are extremely long when it comes to non-Hong Kong residents. Management is losing its grip and should pull up their socks before petitioning for a third runway. They should improve on what they have.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
5/10

Hong Kong Airport customer review

(Indonesia)

HKIA is still my favourite airport. Plenty of shops and dining options. The design is open windows that offer views to the airplanes. Transfer and immigration lines can be long though.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
5/10

Hong Kong Airport customer review

(Canada)

Beautiful architecture easy link to city fast check-in immigration and security procedures great food and shopping.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
2/10

Hong Kong Airport customer review

(France)

Overall a well functioning airport with easy access to train and an airy well-lit check in area. However queues at immigration flying in at 11pm were very long with at times no more than 2 officials to process hundreds of passengers! Then the official I got was incredibly rude throwing my passport about and barking out hysterically when he couldn't see my immigration form. Flying out lines were long too but quickly cleared.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
4/10

Hong Kong Airport customer review

(South Korea)

A delightful experience at HKG. Clean and bright. Food is delicious and plenty of shops to spend time at. But toilets and carpets were rather dirty compared to other facilities at the airport. Excluding that HKG is very nice. Especially the amazing connectivity to Hong Kong city Macau and Shenzhen.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
5/10

Hong Kong Airport customer review

(Australia)

One of the best airports I've been to. Everything was just great. Excellent airport and very welcoming staff. Easy and simple signage and great shops. Definitely a 5 star airport and deserved the 2011 Airport of the Year.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
5/10

Hong Kong Airport customer review

(Canada)

CAN-YYZ with Hong Kong stopover. The security checkpoint for onward (connecting) flights was excellent and I was out in about 15 mins. Food choices in the area after the checkpoint is decent (Popeyes Burger King Ajisen Ramen and a Chinese food store) and it showed a list of other food stores that will open there in the future. Cleanliness was great as the airport was spotless. Also as of about this time they were installing PS3 kiosks at certain parts of the airport.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
5/10

Hong Kong Airport customer review

(United States)

I have flown in and out of Hong Kong on numerous occasions having lived there for a few years. No complaints about anything. Immigration is usually fast and easy especially if you carry a Hong Kong ID card. Connections to the city are frequent albeit slightly expensive via the AirTrain. If time is not an issue take the bus - it is 15-20 mins longer and costs less than half the price of the Air Train. Baggage is efficient and staff are quite helpful. On the few occasions where I could not locate a bag or needed to be moved to another flight because there was a delay or cancellation with my flight the airport staff were accommodating and helpful. Food and shopping options are numerous. In summary one of the least stressful airports that I have flown through.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no