Hong Kong Airport

Customer Reviews

5 star Skytrax Rating
Terminal Seating 12345
Terminal Cleanliness 12345
Queuing Times 12345
Customer rating from 279 reviews
6/10
5 star Skytrax Rating
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5/10

Hong Kong Airport customer review

HKIA is arguably the best airport that I have been to. The service is excellent the staff are friendly and helpful and there is a wide range of stores to shop and dine in comfort. This airport is incredibly efficient modern with great design and it is also very clean. No wonder HKIA was voted the best airport in the world for the last seven years in a row and I hope that HKIA keeps up with its superb service when I return.
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5/10

Hong Kong Airport customer review

This the second time I have been to Hong Kong and I am still impressed. Nice centralized dining/drinking & shopping. Security check was quick and passengers are allowed to check-in at either Hong Kong or Kowloon Stations before traveling to the airport. The only thing they need to work on is the speed of immigration procedures.
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5/10

Hong Kong Airport customer review

This is what an airport should be. It is the standard in which all others should be judged. Not only is it visually pleasing but its built for functionality and volume. One of the best if not the best airport I have had the pleasure of going through. The lounges are great the shopping is interesting and windows reveal everything that is going on. I could spend an entire day here! From arrival baggage customs pick-up areas everything is well organized and easy to navigate through. Signs are everywhere staff are everywhere - baggage takes minutes to arrive - its a wonderful feeling when everything works. It makes traveling special. Checking in is brilliant as well. Lots of staff lots of security/customs staff. They really know how to handle volume.
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2/10

Hong Kong Airport customer review

Amsterdam to Cairns via Hong Kong on business class. Had 11 hours to kill. Flying Cathay Pacific. It is too big. Lounges to far from each other. Food lousy and very little choice. Nothing to do. Shops ok but too much the same. One big bug was trying to find a lounge with comfortable seat for a European. Not impressed at all. Staff were not really friendly and little English spoken.
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4/10

Hong Kong Airport customer review

Hong Kong needs fast track immigration for premium passengers. So many airports now have it. On the whole I like it although it's confusing to find different CX lounges. Great for plane and people watching. Lots of wide aisles which you need to walk around the tour groups that never leave their groups.
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3/10

Hong Kong Airport customer review

Immigration was far from pleasent a 45 minute wait on arrival and a 15 minute wait on departure. VIP lounge (Plaza Premium) was pretty poor cramped with poor ventilation and indifferent food.
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5/10

Hong Kong Airport customer review

I have been through HKG many times and must say that it rates as one of the best airports that I have visited. Well laid out with clear directions. Spacious and very clean. Great choice of food. Free wi-fi connection. All staff very friendly and helpful.
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5/10

Hong Kong Airport customer review

Immigration and security adequately staffed. There is now a Burger King landside on arrivals level. Toilets are clean throughout the airport. However on my last arrival here I was accosted by two taxi touts - just like the old days at Kai Tak. I reported this to the AA and was assured that their "anti-touting team" would be more vigilant. From disembarking to sitting on the bus to take me home was only 35 minutes although my "personal best" was 20 minutes.
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4/10

Hong Kong Airport customer review

I have been through this airport about 10 times in the past two years or so and on one hand I like the space food choices and practicality of it but on the other hand I find the lighting poor and the place just feels a bit dull and drab! The shopping is good and if you can get into a lounge they are very good too. Overall I know the place well and feel it is well run though the transfer areas whilst waiting for a new ticket or such like seem to be disorganised. I often travel from London to Hong Kong then transfer to Manila.
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