Hong Kong Airport

Customer Reviews

5 star Skytrax Rating
Terminal Seating 12345
Terminal Cleanliness 12345
Queuing Times 12345
Customer rating from 279 reviews
6/10
5 star Skytrax Rating
Sort Reviews by :
Show
1/10

Hong Kong Airport customer review

(Australia)

HKG was the worst airport during my trip. Immigration staff not friendly long queuing for transit security check. security checking staff rude and tired definitely need some sleep or another job. Duty free shops are not much better. Compare with SYD PEK and PVG HKG is the worst experience I had during last trip.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
5/10

Hong Kong Airport customer review

(United Kingdom)

From and to LHR with VS. A true 5 star airport. Queues at Immigration were a let down due to low staffing but friendly and fast when you get to the head of the queue. Great food outlets landside and airside. MTR great and in Hong Kong itself. Great country with a great airport
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
3/10

Hong Kong Airport customer review

(Hong Kong)

Its one airport two systems - one goes through security first if check in Terminal 1 and in Terminal 2 one goes through immigration before security. Is conusing because Terminal 2 is only good for departures. I flew out of Hong Kong on an airline that uses Terminal 2 and told family to meet me on return from Terminal 2 and found out the hard way it does not apply to arrivals. What a messy arrangement.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
5/10

Hong Kong Airport customer review

(Spain)

It is an engineering masterpiece and the facilities second to none. Nice shops good restaurants and everything you can expect is available. I was in transit and took advantage of a 9-hour stopover to get the airport express and travel downtown. In 25 minutes you get right in downtown in a modern and efficient train. Check-in counters are available in Hong Kong station so that you can forget about your luggage and enjoy the ride to the airport. A very nice airport and an awesome experience.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
5/10

Hong Kong Airport customer review

(United States)

Hong Kong is a great airport as good as Changi. From landing to being on the road was 20 mins including collecting checked bag.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
5/10

Hong Kong Airport customer review

(United Kingdom)

T1 Qatar Airways to/from DOH. Enormous terminal long distances to/from gates but all the travelators work so it doesn't matter. Large queues at security/immigration but through in minutes as sufficient staff are available. Excellent selection of shops and restaurants but not easy to find shops which sell bottled drinks (more practical for long-haul flights). Security efficient and firm but polite. Helpful staff everywhere with good English spoken. Cleanest airport I have ever seen. Bag already on the belt as soon as I cleared immigration and on the MTR 30 minutes after landing. In-Town Check-In works perfectly and saves hours. Everything seems to work like clockwork here. HKIA is clearly the Gold Standard by which others ought to be judged - no UK airport even comes close.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
4/10

Hong Kong Airport customer review

(United States)

Free internet in selected areas of the airport and many shops and restaurants - only problem I noticed is price. At Singapore you will find stores and restaurants catering to all budgets. In Hong Kong everything especially food was similar to US prices - I did not see where the low end food places were.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
5/10

Hong Kong Airport customer review

(Canada)

Really nice uncomplicated layout which makes tourists find their boarding gates faster. The airport was really clean and the high speed train service helps a lot.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
5/10

Hong Kong Airport customer review

(United Kingdom)

Clean beautifully designed terminal buildings with efficient processes from check-in to boarding. The staff are courteous plenty of shops restaurants and different forms of entertainment to be had including free Internet. Transport links are excellent including a reasonably priced airport express train going from the terminal building to Hong Kong station in 24 minutes.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
5/10

Hong Kong Airport customer review

(United Kingdom)

For outbound flight the clean and spacious departure hall impressed me most which it had clear signs and information board. This is a very efficient airport for the immigration control. Staff in the airport are helpful in helping me to locate those printing stations for me to print out my hotel confirmation (which I've forgotten). For inbound flight baggage reclaim was very efficient which baggage is ready within 15 minutes after landing. I'm very impressed with this airport.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no