Hong Kong Airport

Customer Reviews

5 star Skytrax Rating
Terminal Seating 12345
Terminal Cleanliness 12345
Queuing Times 12345
Customer rating from 275 reviews
7/10
5 star Skytrax Rating
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5/10

Hong Kong Airport customer review

(United States)

Hong Kong is a great airport as good as Changi. From landing to being on the road was 20 mins including collecting checked bag.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
5/10

Hong Kong Airport customer review

(United Kingdom)

T1 Qatar Airways to/from DOH. Enormous terminal long distances to/from gates but all the travelators work so it doesn't matter. Large queues at security/immigration but through in minutes as sufficient staff are available. Excellent selection of shops and restaurants but not easy to find shops which sell bottled drinks (more practical for long-haul flights). Security efficient and firm but polite. Helpful staff everywhere with good English spoken. Cleanest airport I have ever seen. Bag already on the belt as soon as I cleared immigration and on the MTR 30 minutes after landing. In-Town Check-In works perfectly and saves hours. Everything seems to work like clockwork here. HKIA is clearly the Gold Standard by which others ought to be judged - no UK airport even comes close.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
4/10

Hong Kong Airport customer review

(United States)

Free internet in selected areas of the airport and many shops and restaurants - only problem I noticed is price. At Singapore you will find stores and restaurants catering to all budgets. In Hong Kong everything especially food was similar to US prices - I did not see where the low end food places were.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
5/10

Hong Kong Airport customer review

(Canada)

Really nice uncomplicated layout which makes tourists find their boarding gates faster. The airport was really clean and the high speed train service helps a lot.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
5/10

Hong Kong Airport customer review

(United Kingdom)

Clean beautifully designed terminal buildings with efficient processes from check-in to boarding. The staff are courteous plenty of shops restaurants and different forms of entertainment to be had including free Internet. Transport links are excellent including a reasonably priced airport express train going from the terminal building to Hong Kong station in 24 minutes.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
5/10

Hong Kong Airport customer review

(United Kingdom)

For outbound flight the clean and spacious departure hall impressed me most which it had clear signs and information board. This is a very efficient airport for the immigration control. Staff in the airport are helpful in helping me to locate those printing stations for me to print out my hotel confirmation (which I've forgotten). For inbound flight baggage reclaim was very efficient which baggage is ready within 15 minutes after landing. I'm very impressed with this airport.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
3/10

Hong Kong Airport customer review

(Australia)

Despite being a large modern airport it still failed to impress. The biggest problem were ground staff - both for airline check in and information and for security and immigration. Despite being what appeared to be peak time (0900h) there was only one channel of security open and two channels of immigration. This resulted in the line up being well out into the check in area despite the switch back crowd control devices. Once inside the passenger departure area I was disappointed to see that half of the stores and facilities were still closed. My impression was that the standards had slipped significantly from the last time I was at this airport.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
5/10

Hong Kong Airport customer review

(United States)

Great experiences in and out - so refreshing after US airports. Arrival at busy time and new immigration desks opened as needed and good marshalling of lines. Departure process just as easy. Only criticism would be that shopping seems to be the same over-priced designer stores every other airport has these days.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
5/10

Hong Kong Airport customer review

(Turkey)

No doubt that Hong Kong International is among the best in the world. Kind Immigration short lines and good signage. Public transportation options from and to the airport impressive. Also option to check-in many hours before the flight in the city centre is very practical. However even Hong Kong International has its downsides. Shopping options before security very good not the same is true for the Duty-Free area which has limited options in the way of restaurants and shops. Also no Airside Hotel but a resting lounge with cabins to rent which is a let down.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
4/10

Hong Kong Airport customer review

(Philippines)

Made a transit and arrival here. Airport was good in transit Cathay Pacific or airport staff helped out. Arrival quick because it was a non-busy hour. I enjoyed the time to use the free airport wifi during transit. However it is a bit confusing (signs).
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no