Hong Kong Airport

Customer Reviews

5 star Skytrax Rating
Terminal Seating 12345
Terminal Cleanliness 12345
Queuing Times 12345
Customer rating from 281 reviews
6/10
5 star Skytrax Rating
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3/10

Hong Kong Airport customer review

(United States)

There are a lot of eating drinking and shopping areas. The transportation system are great it is easy to connect any where to the city from the airport. The only problem I had on a recent trip was the queuing time for immigration; it took almost an hour to clear the immigration. There were so many people waited on line and only three officers was working which is unacceptable in an international airport.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
5/10

Hong Kong Airport customer review

(Australia)

Plenty of seating/eating options airside and landside (the coffee shops at the head of check- in aisles A and J are ideal for a quick snack and reasonable priced) and shopping is considerably cheaper than elsewhere. The airport is well laid-out and easy to navigate clean and I appreciate the space this airport offers. My experiences here are pleasant and stress- free.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
5/10

Hong Kong Airport customer review

(France)

I had to queue less than 2 minutes for security and passport control huge option of restaurants both sides and excellent connectivity to the city.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
4/10

Hong Kong Airport customer review

(United Kingdom)

This airport has been my favourite since it was built but of late it is being spoiled by inadequate and surly immigration staff. My latest arrival was on 8th January the queue at immigration was quite large (surprising for a Saturday morning) subsequently found to be because there were only 2 desks open per section which is inadequate.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
5/10

Hong Kong Airport customer review

(United Kingdom)

We were in transit at Hong Kong. Upon leaving the arriving plane all transit passengers were lined up into a long queue to have their boarding cards checked before being given an additional card. One felt slightly that we were being processed rather than being managed. We then went through the usual baggage xray and security checks and all liquids were confiscated even though we had just come off a plane a few metres away and were going back on the same plane in two hours. The airport itself was large uncrowded and clean free wifi available everywhere plus a few (not enough) terminals for those without their own computer. Overall it was an acceptable experience.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
5/10

Hong Kong Airport customer review

(Australia)

I found the airport excellent. Easy to follow signage very efficient staff. The overall layout of the airport excellent very hard to beat.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
4/10

Hong Kong Airport customer review

(India)

Outstanding airport city side and airside. Neat clean excellent signage clean wash rooms lots of seating/waiting areas huge array of eating/drinking and shopping options perfect temperature & humidity etc. Excellent connectivity to the city via the express train and also a great airport to transit through for onward flights and ferries to Macau and the mainland. The only problem I had on a recent trip (Nov 2010) was the queuing time for immigration; it took almost an hour to clear immigration which is unacceptable in the modern era. This is the only reason for rating an otherwise outstanding airport as good.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
4/10

Hong Kong Airport customer review

(Singapore)

Overall a nice airport but its starting to look a bit rundown on the inside. Great range of shops though!
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
5/10

Hong Kong Airport customer review

(France)

Transited to HK from Paris to Taipei and back. This is a very big airport but it is well designed and you never feel stressed. It is also outstandingly well organized and managed and the people from Paris CDG should go there to learn their job. On the way in due to a mistake in the ticketing we had to pass passport control get our luggage and re-check. Although passport control was smooth and quick our luggage were already on the belt! The signs were very clear no confusion at all. On the way back transit took about 10 minutes altogether. Airport is clean and clear with excellent A/C. Plenty of toilets clean also. Lots of nice duty-free shops and a sufficient number of seats in the waiting area at the gate.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
5/10

Hong Kong Airport customer review

(United States)

We arrived at 10:30pm on a flight from Seoul. Most of the facilities were closed for the night. The terminal was uncrowded and exiting to ground transport was easy. The one weak link in this outstanding airport is signage - it can be a bit confusing at times especially at night after most of the airport staff are off work especially past the gate area going towards the rail station.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no