Hong Kong Airport

Customer Reviews

5 star Skytrax Rating
Terminal Seating 12345
Terminal Cleanliness 12345
Queuing Times 12345
Customer rating from 293 reviews
6/10
5 star Skytrax Rating
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5/10

Hong Kong Airport customer review

(Canada)

Beautiful architecture easy link to city fast check-in immigration and security procedures great food and shopping.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
2/10

Hong Kong Airport customer review

(France)

Overall a well functioning airport with easy access to train and an airy well-lit check in area. However queues at immigration flying in at 11pm were very long with at times no more than 2 officials to process hundreds of passengers! Then the official I got was incredibly rude throwing my passport about and barking out hysterically when he couldn't see my immigration form. Flying out lines were long too but quickly cleared.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
4/10

Hong Kong Airport customer review

(South Korea)

A delightful experience at HKG. Clean and bright. Food is delicious and plenty of shops to spend time at. But toilets and carpets were rather dirty compared to other facilities at the airport. Excluding that HKG is very nice. Especially the amazing connectivity to Hong Kong city Macau and Shenzhen.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
5/10

Hong Kong Airport customer review

(Australia)

One of the best airports I've been to. Everything was just great. Excellent airport and very welcoming staff. Easy and simple signage and great shops. Definitely a 5 star airport and deserved the 2011 Airport of the Year.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
5/10

Hong Kong Airport customer review

(Canada)

CAN-YYZ with Hong Kong stopover. The security checkpoint for onward (connecting) flights was excellent and I was out in about 15 mins. Food choices in the area after the checkpoint is decent (Popeyes Burger King Ajisen Ramen and a Chinese food store) and it showed a list of other food stores that will open there in the future. Cleanliness was great as the airport was spotless. Also as of about this time they were installing PS3 kiosks at certain parts of the airport.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
5/10

Hong Kong Airport customer review

(United States)

I have flown in and out of Hong Kong on numerous occasions having lived there for a few years. No complaints about anything. Immigration is usually fast and easy especially if you carry a Hong Kong ID card. Connections to the city are frequent albeit slightly expensive via the AirTrain. If time is not an issue take the bus - it is 15-20 mins longer and costs less than half the price of the Air Train. Baggage is efficient and staff are quite helpful. On the few occasions where I could not locate a bag or needed to be moved to another flight because there was a delay or cancellation with my flight the airport staff were accommodating and helpful. Food and shopping options are numerous. In summary one of the least stressful airports that I have flown through.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
5/10

Hong Kong Airport customer review

(Hong Kong)

Way to the airport is inexpensive and fast less than 1 hour. Fast check-in desks and staff clean and bright terminal. Great variety of food and shopping inside and outside restricted area. Local Hong Kong food there same as the quality as in town and inexpensive. Fast immigration local travellers will use all those automatic channels so less people stack in front of passport desks.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
2/10

Hong Kong Airport customer review

(China)

Terminal Two is a huge and empty shopping mall and does not serve its purpose as some smaller airlines check in there but one must get back to Terminal One. It is as necessary today as is the birds nest stadium in Beijing. Guess in this part of the world no one cares about people's money. What a waste.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
5/10

Hong Kong Airport customer review

(Philippines)

If you are in-transit and need to get transit area W1 then be warned - if you miss the signs then you are sure to need the help of someone but if your plane parks anywhere other than within 200 meters of W1 then expect a long walk. The travelators (moving walkway) do not take you in the direction you need to go - which is against the flow of passengers disembarking at gates along the route to W1. It really is a long walk from the immigration area to W1 - Please HKG switch the walkways to help passengers.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
5/10

Hong Kong Airport customer review

(United Kingdom)

Hong Kong International Airport is probably one of the nicest airports. They have excellent immigration public transportation system is fantastic. There are wide ranges of shops and restaurants. Also there is a 4-D cinema inside the airport also. The directions are very clear. The seats and carpets are really nice and neat.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no