Hong Kong Airport

Customer Reviews

5 star Skytrax Rating
Terminal Seating 12345
Terminal Cleanliness 12345
Queuing Times 12345
Customer rating from 276 reviews
6/10
5 star Skytrax Rating
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5/10

Hong Kong Airport customer review

(Australia)

I found the airport excellent. Easy to follow signage very efficient staff. The overall layout of the airport excellent very hard to beat.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
4/10

Hong Kong Airport customer review

(India)

Outstanding airport city side and airside. Neat clean excellent signage clean wash rooms lots of seating/waiting areas huge array of eating/drinking and shopping options perfect temperature & humidity etc. Excellent connectivity to the city via the express train and also a great airport to transit through for onward flights and ferries to Macau and the mainland. The only problem I had on a recent trip (Nov 2010) was the queuing time for immigration; it took almost an hour to clear immigration which is unacceptable in the modern era. This is the only reason for rating an otherwise outstanding airport as good.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
4/10

Hong Kong Airport customer review

(Singapore)

Overall a nice airport but its starting to look a bit rundown on the inside. Great range of shops though!
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
5/10

Hong Kong Airport customer review

(France)

Transited to HK from Paris to Taipei and back. This is a very big airport but it is well designed and you never feel stressed. It is also outstandingly well organized and managed and the people from Paris CDG should go there to learn their job. On the way in due to a mistake in the ticketing we had to pass passport control get our luggage and re-check. Although passport control was smooth and quick our luggage were already on the belt! The signs were very clear no confusion at all. On the way back transit took about 10 minutes altogether. Airport is clean and clear with excellent A/C. Plenty of toilets clean also. Lots of nice duty-free shops and a sufficient number of seats in the waiting area at the gate.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
5/10

Hong Kong Airport customer review

(United States)

We arrived at 10:30pm on a flight from Seoul. Most of the facilities were closed for the night. The terminal was uncrowded and exiting to ground transport was easy. The one weak link in this outstanding airport is signage - it can be a bit confusing at times especially at night after most of the airport staff are off work especially past the gate area going towards the rail station.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
3/10

Hong Kong Airport customer review

(Malaysia)

HKIA must take a leaf from Changi when it comes to signage. It was utterly confusing coming in one late evening having the plane a distance away. One had to walk a long distance to the train only to find out that the train just came back several gates down. Other signs are just as bad. It should have a native English speaker read the language. The Chinese are just as bad. Not a good welcome from what claims to be a world city.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
4/10

Hong Kong Airport customer review

(New Zealand)

I'm not sure how this airport could be a contender for Airport of the Year. Sure the service is generally great and it's very clean and efficient but half the shops seem to be open only from 9 to 9! Signage could be improved in some areas as (for example) you get half-way to the coin-operated left-luggage lockers and the signs stop (they're on the bottom level of Terminal 2 at the bus station end of the building). Amongst my six uses I had a late night departure and an early arrival and just about everything other than the food outlets was closed. However immigration was quick (first time) but very slow (second and third times in) - baggage on the carousel each time but considering how long it takes to get from the planes all the way into this area that's not really surprising. Security quick and painless. Overall 4/5 but no more.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
1/10

Hong Kong Airport customer review

(Australia)

HKG was the worst airport during my trip. Immigration staff not friendly long queuing for transit security check. security checking staff rude and tired definitely need some sleep or another job. Duty free shops are not much better. Compare with SYD PEK and PVG HKG is the worst experience I had during last trip.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
5/10

Hong Kong Airport customer review

(United Kingdom)

From and to LHR with VS. A true 5 star airport. Queues at Immigration were a let down due to low staffing but friendly and fast when you get to the head of the queue. Great food outlets landside and airside. MTR great and in Hong Kong itself. Great country with a great airport
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
3/10

Hong Kong Airport customer review

(Hong Kong)

Its one airport two systems - one goes through security first if check in Terminal 1 and in Terminal 2 one goes through immigration before security. Is conusing because Terminal 2 is only good for departures. I flew out of Hong Kong on an airline that uses Terminal 2 and told family to meet me on return from Terminal 2 and found out the hard way it does not apply to arrivals. What a messy arrangement.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no