Hong Kong Airport

Not Verified | Without question the worst airport I’ve been in for years. It’s difficult to comprehend how an airport of this reputation can do such à incompetent job. Facilities = terrible. Staff= rude and unhelpful. Check-in queue = totally inadequate. Overall experience = thoroughly disappointed. If you have an opinion to travel through an alternative airport then do so

✅ Trip Verified | I got to visit the newly opened Sky Bridge that connects T1 to the T1 Satellite Concourse. The view of the Hong Kong International Airport was mesmerizing with aircraft taxiing under through the glass floors. Signage is clear and walkways are well connected with escalators and elevators. Immigration was hassle free.

✅ Trip Verified | I left my passport accidentally at the washroom and I didn't notice it until the janitor chased after me and returned me my passport. I can't thank him enough for his kindness and quick reaction! Washrooms can be found easily and they are very clean.

✅ Trip Verified | The baggage check-in and TSA process were efficient. The airport has opened more stores and I had 2 hours of time to kill and thus I visited a few brand name stores. The staffs were courteous and gave me some free samples upon purchase.

✅ Trip Verified | The immigration and baggage claim process was expeditious. While waiting for my baggage, I connected the airport's wifi and I was able to make a stable video call with my family back home. The airport signage and direction to the public transportation was clear. I was able to find my way to the airport express train with no trouble as it was right in front of the arrival area. Visited a restaurant at the arrival area and had congee and bread stick. It tasted savory and delicious.

Not Verified | Transited HKG airport twice within 8 days, and on both occasions experienced abrupt service at the Security Check area, and overpriced food and drink.

✅ Trip Verified | The airport is enormous and I had trouble finding directions to my boarding gate. Luckily one of the airport staff was willing to escort me to the boarding gate. I was impressed with the customer service.

✅ Trip Verified | Check in counter pretty much packed with passengers. Managed to grab a coffee from the newly opened Starbucks before security. It took me less than 10 minutes from the Cathay Pacific business lounge to boarding gate at terminal one. There's plenty of stores at the departure area.

✅ Trip Verified | I can definitely feel the hustle and bustle vibe as I step into the airport. It looks like the airport is returning back to what it was before the pandemic. People were dragging their suitcases and rushing to the check in counters in all directions. The waiting line at the check in counter was definitely longer than I last traveled back in 2020, but frankly acceptable because the flight was quite full. Despite my boarding gate was at the Terminal 1, I spent a little bit of time visiting the newly opened sky bridge, which is located between Terminal 1 and its satellite terminal. It is quite amazing to witness aircrafts taxiing beneath the sky bridge.

✅ Trip Verified | World class airport! I'm touched to see the airport is packed of travelers and tourists. Waiting time takes a bit longer than pandemic because of insufficient ground service staff accommodating the unexpectedly amount of tourists. I hope the airport authority can hire more staffs ASAP. I'm also happy to see there's new restaurants. Had a chance to try the Taiwanese food and it was great. Security is quick and air train comes very frequently. Great experience.