Hong Kong Airport

Customer Reviews

5 star Skytrax Rating
Terminal Seating 12345
Terminal Cleanliness 12345
Queuing Times 12345
Customer rating from 275 reviews
7/10
5 star Skytrax Rating
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9/10

"this is ticking all my boxes"

(Australia)

Not Verified | Hong Kong airport has won me over with free shower facilities available! Not only is it free, the shower facilities were so clean, spacious and well equipped with shampoo, shower gel and hair driers! There are racks to hang your clothes and plenty of room to move around! Yes I'm all about the free showers and amazing facilities so this is ticking all my boxes!
Experience At AirportTransit
Date VisitNovember 2018
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
yes
8/10

"big but friendly airport"

(United Kingdom)

Trip Verified | A big but friendly airport where I spent a couple of hours on my way back to LHR from Fiji. I spent most of my time in the Plaza Premium First lounge which was expensive but worth it, having first located my boarding gate.
Experience At AirportDeparture Only
Date VisitOctober 2018
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Airport Staff 12345
yes
9/10

"comfortable and relatively friendly airport"

(United Kingdom)

Trip Verified | I arrived here after a long flight from LHR but left very soon on another flight. This review is about my return flight to HKG and departure to LHR. The airport is not formidable and it is not too difficult to find your gates. I could not find a bar to while away the time and so was obliged to patronise a very expensive and over priced lounge. However, it was a comfortable and relatively friendly airport.
Experience At AirportArrival and Departure
Date VisitSeptember 2018
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Staff 12345
yes
9/10

"very convenient to all foreign travellers"

(Hong Kong)

Not Verified | Great, fast, stable Wifi compared to the other famous airports! Easy connection, no passport or registration required. It is very convenient to all foreign travelers! The environment and toilets are very tidy and clean. Spacious place. You feel very comfortable while waiting for boarding or luggage delivery. The only thing I would complain about is the food sold in the restaurants was chilled and very expensive.
Experience At AirportArrival and Departure
Date VisitAugust 2018
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
yes
9/10

"excellent airport to connect"

(United States)

Trip Verified | Transited on my way to Calcutta from New York from Cathay Pacific to Cathay Dragon. This is a large, sprawling airport requiring long hikes. A central atrium has lots of shops selling both international brand products and also regional brands. I purchased some liquor and cosmetics - doing so was easy. I visited the business class lounge. It was excellent - quiet, clean, lot of places to sit and relax, vast range of food, many cooked to order, tidy bathrooms, ample reading materials, soft and hard drinks, cold and hot beverages, helpful staff, superb WiFi connection and lots of charging points. I am being finicky when I say that the multi-roomed lounge was rather dark with subdued lighting. That went for the bathrooms too where I had a refreshing shower - with clean towels and toiletries in place. The walk to my connecting flight was long and on reaching the gate, I had to take a bus to an island terminal to reach the actual boarding gate. Ample waiting space and seats at gate. The security check between arrival and departure was quick, orderly, quiet, and efficient. Signage was good and easy to follow. This is an excellent airport to connect, superior to connecting at Doha on a trip to Calcutta from JFK.
Experience At AirportTransit
Date VisitOctober 2018
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
yes
9/10

"airport ambiance is exceptional"

(Philippines)

Trip Verified | The transit or transfer was smooth. The airport ambiance is exceptional with its very high ceiling. It exudes freedom. There are plenty of restaurants and shops to choose from. Relaxing and comfortable.
Experience At AirportDeparture Only
Date VisitSeptember 2018
Type Of TravellerBusiness
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
yes
10/10

"a massive complex"

(Hong Kong)

Not Verified | Hong Kong International Airport is a massive complex featuring two terminals (1 and 2), and two separate concourses (North Satellite and Midfield). While the terminals and concourses are connected by a driverless train, getting around each terminal or concourse may still require significant walking, even despite level escalators. Wear comfy shoes! There are plenty of options for shopping, dining and entertainment throughout the airport, though Terminals 1 and 2 probably offer the most amenities, as they both include shopping malls. Free WiFi is available, and there are plenty of power outlets with which to charge your mobile devices; however, be advised that they only take Hong Kong/English plugs and USB. For additional comfort, passengers can pay to use one of the 24-hour airport lounges, some of which offer showers.
Experience At AirportArrival and Departure
Date VisitJuly 2018
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
yes
8/10

"Effective and efficient"

(Hong Kong)

Trip Verified | Effective and efficient. Shops and beverages have many choices. The security check is smooth and helpful. Immigration had long queue and needs some time to pass through when you are the Hong Kong citizen traveling with kids.
Experience At AirportArrival and Departure
Date VisitJune 2018
Type Of TravellerFamily Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
yes
9/10

"there are numerous waiting areas"

(Philippines)

Trip Verified | This is my second time to transit at HKIA and my second favorite airport for transit, next to Changi. The boarding gates are easily navigable. Long layover is not a problem at all as there are numerous waiting areas that you can use. Also, there are charging stations across the terminal called "charging point" with USB connection. These are helpful for business and leisure travellers alike. WiFi connection is excellent. There is also an app HKG My Flight which is useful for navigating the airport. It is free and is available both for Android and iOS.
Experience At AirportTransit
Date VisitJune 2018
Type Of TravellerBusiness
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
yes
3/10

"airport design is so unfriendly"

(United States)

Not Verified | The airport design is so unfriendly. Every time I arrive at the E area, I need to walk a long way to American Airline (W1) without any transportation being offered. There are two automated walkways which would have been helpful, but both are going in the opposite direction (from W1 to E) and I just do not see why. The signs are badly placed. When the destination is close, there are no signs any more. It took me a while to get used to such a design. No drinking water fountain near most of the restrooms.
Experience At AirportTransit
Date VisitJune 2018
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages N/A
Wifi Connectivity 12345
Airport Staff 12345
no