Edinburgh Airport

Unacceptable delay at security. Not due system failure but redesign of security area that would clearly, visually not work well at the outset. Designed to force feed passengers through new duty free shopping area. When will profit at the expense of everything else including safety take its place well down the list of priorities not at the top? The only way to deal with this is for significant punitive damages charges to brought against the airfield operator. How embarrassing for Scotland.

Awful security process. It may be efficient but it is not secure from a personal security point of view. I have been left with my small kids trying to retrieve iPads from different boxes whilst I watched on for the queue for the body scanner. The staff are under a lot of pressure which results in aggression. It is my closest airport but I will now travel 50 miles further to fly by Glasgow.

Security was the worst I've ever experienced. Rude staff, excessive delays, terrible organisation. If it was possible to fly from any other airport I would. Definitely puts you in a poor mood for your onward journey.

The experience at Edinburgh Airport was by far the worst I've had. I arrived almost three hours before departure. First I had to wait for check-in for 1.5 hours. Then, without proper information, I was put in a queue to security that took another 40 minutes. At security I was met with angry and irritated personnel. I almost missed my plane due to this chaotic treatment.

First time from Edinburgh to Singapore. Business class but no fast track. Poor system with rude and unhelpful staff. Returned on a cold and windy day disembarked through to immigration and baggage reclaim. You have to come through immigration then go outside again. Inadequate toilet facilities. It's unwelcoming and no advert for Scotland. The drop off and pick up area poorly sign posted. Very poor customer service and basic information.

Had been expecting problems after reading the reviews about check-in, and security, but found the process to be very smooth and fast. Good choice of food inside and airport (including the toilets) was clean.

Very impressed with the 'low cost carrier' bag drop where you tag your own bag. Very fast throughput, with helpful staff both at the ticket machines and the counter drop area. Would be happy to see this being used elsewhere! The security system was faster and more efficient than I've seen elsewhere, at least four people could offload their hand baggage at once and then once through the security control, move it over to an area where they could 'reassemble' their bags/electrical items/belts/shoes/liquids etc without hindering others waiting for their baggage to clear the scan. A most positive experience. Waiting/shopping/eating area airside has plenty of natural air, space and seats. Far more pleasant than I had anticipated.

Standard slipped in the space of 3 months. Huge queues for security even using the fastTrack facility, lazy ground staff with no sense of urgency. Often waiting at a gate or stand for 10 minutes for the ground staff to arrive. Quote a pilot "Well we've found our correct stand but looks like no one else has". Finally the traffic system to allow private hire taxis into the airport is totally flawed. Regularly wait 10/15 minute to get access into the drop off area which the charge the taxi drivers a huge premium to use! Changes need to be made!

Edinburgh Airport is a good airport. The arrival process on a domestic flight is as simple as can be and you are out within 10 mins of arriving. However they require more taxis as we had to wait 30 mins for a Taxi when we arrived. Departing, we didn't have bags so went straight through but the airport security was really quick for the morning rush. Shops are great there and you can also have a good view of the aircraft and the runway. Boarding began 50 mins before for the flight to Stansted and started to board within 10 mins. This meant we were airborne early and could arrive 40 mins early into London. The airport is clean and I couldn't recommend this airport anymore.

What has happened to Edinburgh airport? We had a shambolic experience going through the security checks it is a nightmare which is stressful when going on holiday. On arriving back the delays getting you off the planes and buses due to the queuing at passport control, are out of order. This will cost the airport custom as we are regular users, we will be monitoring the situation.