Edinburgh Airport

The parking drop off and pick up signs are incredibly confusing. It is almost impossible to work out which signs to follow for drop off and pick up. And why charge for it? Many airports give you 15 minutes free in short stay. The fee is very offputting for people.

What has happened to Edinburgh Airport check in procedure? Not just one queue but 3 queues to check in? People in a bad mood before going on holiday. Horrible experience. Even the staff seemed confused at the level of pandemonium. Who's idea was this fiasco? I have always loved this airport as it has alwasy been a seemless process but will never fly from Edinburgh again. We never had time to try any of the facilities as it took us over an hour to get through passport control!

Experience of this airport was shambolic to say least, when entering the terminal you are met by queues with no apparent direction from the staff, at this point you think it will get better, but then when you get to security it gets even worse. Staff are unhelpful and abrupt, seeming to forget why they are there, the security scanning is chaotic, with security staff holding up bags asking who belongs to this bag, if the airport wants to expand it will have to get it's act together. On the return we landed slightly early but could not get slot to disembark so had to wait 20 minutes with another 4 planes behind us, when we got to baggage conveyor there was baggage from 2 flights on at same time. I have travelled from Edinburgh before but after this experience I doubt I would use it again

An entirely unpleasant experience all round arriving from London City. Our taxi time on landing took a very long time, which was then compounded by boarding a bus and make a long and crammed journey to the terminal. Had hoped to make up for lost time by grabbing a taxi, but the queue meant the bus was a better option. On departure, whilst the security was not exactly top class prior to the changes made over the past year, it has now become comfortably the worst I've experienced in the past ten years. Only two lanes were open despite a long queue. Those lanes which were open were a complete shambles - the system simply doesn't seem to work. To make a bad situation worse, as others have commented, the staff are extremely abrupt (possibly they are frustrated with the shortcomings of the system they work with, but who really cares?) to the point of being rude. They leave a sour taste and leave an awful final impression of the city/country. I had intended to make a purchase and perhaps buy a sandwich, but the time spent going through security put paid to that. The train or flying into Glasgow certainly seem more attractive options in the future.

I can only say that going through security is shambolic, short staffing does not help. Not happy at being put through this stress whilst at the start of a holiday. Thank goodness for the Aspire Lounge.

The incompetence of the security system and rude staff are well-documented. The upshot of this shambles is that no passengers have any time to relax with a drink or time to do shopping before going to their gate: they are all too late by then. Hence, the outlets and cafes in the departure section will be losing money because of the ineptitude of the airport to whom they are paying fees. Arrival was equally bad: the plane sat for 10 minutes awaiting clearance to move to the arrival ramp, then a further 10 minutes for steps to arrive. We stepped out to be met by two buses, both of which then waited another 10 minutes for all passengers to exit the aircraft and embark. Expansion of the number of the flights to and from the airport in order to increase profits has been undertaken with insufficient expenditure or planning within the terminal.

The security queues in particular were shambolic, staff rude and uncaring. The dining facilities at this airport leave a lot to be desired. Be prepared passengers, this will be a nightmare.

I got a shock in February when I used the new security system for the first time. Even though queues weren't worse than the previous system I was bewildered by how different the staff were. They didn't seem to know what was going on, either complaining to each other or rude towards passengers. I have used the airport twice since then and been very lucky as there has not been a queue. The system that pulls luggage out for double check seems rather sensitive, I have never had a bag double checked before and it has happened two out of the 3 times I've used new security. Last time there was a backlog of 6-8 trays to be double checked and one member of staff. For me this is what causes a lot of the confusion - it is not clear what you are to do once you go there. The first time I moved from it to put my stuff on the belt and was told to wait, second time I waited and was told to go ahead. The third time I went ahead but couldn't get my trays fitted in together. Which as previous reviews have stated means your stuff is often at the other end before you are, unattended. It is worth remembering that it wasn't exactly a breeze at the old security, it could take at least half an hour at busy times. I have still given a 6/10 review as despite finding staff quite rude and the system shambolic I have obviously been lucky with queues. I will continue to use the airport for convenience but almost feel embarrassed for Edinburgh that people have such bad experiences.

Terribly slow again through security. An Edinburgh Airport spokesman declared that the problem arises when a lot of passengers arrive at the same time. With such logic and grasp of the situation is it any wonder that the security system is inefficient and that nothing appears to be in hand to correct matters.

I regularly travelled through Edinburgh until recently. I found an alternative routing for work so I use other airports now, due to the absolutely shambolic security. I used to check in as soon as I arrived at the airport, or online when I could, and join the queue. I knew that 2 hrs is potentially not enough time at Turnhouse. The system is a massive upgrade from the old one, but the experience of this upgrade is far worse than the previous system which was also poor. The staff were unfriendly and rude, and the queueing time was obscene. It does not paint a pretty picture for Scotland's premier airport. Glasgow had a similar upgrade, but, from my experience, has managed to make their security better than Edinburgh's. I'd avoid this place until there is an overhaul of security.