Dusseldorf Airport

Customer Reviews

No Skytrax Rating
Terminal Seating 12345
Terminal Cleanliness 12345
Terminal Signs 12345
Queuing Times 12345
Food Beverages 12345
Airport Staff 12345
Customer rating from 141 reviews
4/10
No Skytrax Rating
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2/10

"Dusseldorf is definitely a bad one"

(Switzerland)

Not Verified | Security staff seems to have been trained to be rude and unpleasant to the extreme. No English spoken and very poor German, if any. Moreover, only two lines out of seven were open, while the rest of the staff, about ten of them, chatted and watched their phones. I guess many passengers missed their flights that evening. Having passed the body scanner, they give you instructions with rude gestures and no words. Even my eyeglasses and pullover had to go through x rays. Toilets are half functioning, dirty and smelly. Gates' directions are highly confusing and long walks. To board the bus to the plane, we had to walk down three floors on outdoor metal stairs with our hand luggage. No elevator functioning and no assistance. We are a 82-year old couple. I have been traveling for decades to more than 100 countries all over the world and Dusseldorf is definitely a bad one.
Experience At AirportDeparture Only
Date VisitOctober 2024
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages N/A
Wifi Connectivity 12345
Airport Staff 12345
no
6/10

"moving of luggage was a problem"

(Netherlands)

Not Verified | We landed at 22:00 and went directly to the bagage claim area. There we waited and waited with no information about the delay of our luggage. After 45 minutes they announced that because of a staff shortage the moving of luggage was a problem. We waited another 30 minutes before we finally got our luggage.
Experience At AirportArrival Only
Date VisitAugust 2024
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages N/A
Airport Staff 12345
no
1/10

"staff were aggressive and rude"

(United Kingdom)

Not Verified | When I came into the security area for the check, the staff were aggressive and rude. The woman at the entrance looked and acted like an army member to put it politely (in the worst sense) and then asked me to roll up my trouser leg (I had never had this at any airport in the world up to then). I had brought little luggage and look and act like a mild mannered ordinary man. I heard her muttering to a female colleague 'Englischman' in an offensive manner. I was shaken after such awful behaviour. Another mild looking man had been harassed simply for having a laptop. Then another security guard checked everything in my hand luggage and claimed I had too much shampoo (it was a tiny bottle). The staff were unbelievably rude and I will never go to that airport again if I can. I will try Cologne, Frankfurt, even go by into Belgium or France to fly back. Then the waiting area had practically no facilities anywhere. One vending machine and one small counter of food/drinks. One small tv screen, for ages no staff to let you through to the final waiting area. Couldn't wait to get out of this small time airport.
Experience At AirportDeparture Only
Date VisitJune 2024
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
1/10

"unfriendly and rude security control"

(Germany)

Trip Verified | The security staff, especially one lady, is extremely rude! I experienced the same rude behavior of this lady before. Most unfriendly and rude security control She Should learn behaviour with older people. Its just the way you tell things to a guest. She yelled at me like a 18 year old school boy who made a mistake, because I put the box with my belongings in a vertical instead of horizontal direction towards the belt. I told her that its not the way to yell at a 65 year old person and she laughed at me, telling me that she only advises guests two times how to put things correctly and if its not done the way she wants it, she would yell.
Experience At AirportDeparture Only
Date VisitApril 2024
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
1/10

“staff are extremely disrespectful”

(United States)

Not Verified | The staff in the security check point are extremely disrespectful. I wasn’t aware of the rules that all travelers need to take out small liquid bottles and put them in a small plastic bags. In the US, if the volume is below 1 oz, you are fine. They had me take out all my laptop, iPad, Kindle and phones, and put through the system to the other side. When I was taking out my makeup stuff, I asked if they could let me keep all my stuff together, and they said no. What is even worse is that when I asked what I should take out from my makeup bag and put to the plastic bag they provided. The security woman yelled at me “Everything! Have you ever taken a plane before??” I was like “Yes, but never in Düsseldorf. You guys are different.” She yelled at me again “do you have a problem? If you do, take your stuff and leave!!” I was shocked. I’ve traveled to over 30 countries in the past few years and been through many many airports. I haven’t seen any one who are as disrespectful and unprofessional like those in Düsseldorf airport!! That is unbelievable and unacceptable!
Experience At AirportDeparture Only
Date VisitJanuary 2024
Type Of TravellerBusiness
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
2/10

"long slow queues"

(United Kingdom)

Not Verified |  Very poor. On a plane from UK and only 40% of passport control booths open. Therefore, long slow queues. Didn't they know a plane was landing? Ridiculous.
Experience At AirportArrival Only
Date VisitJanuary 2024
Type Of TravellerBusiness
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
1/10

"It’s too behind to many other small airports"

(Portugal)

Trip Verified | As a frequent traveller I would like to express my sadness regarding DUS security staff. 1st of all it’s not acceptable to have airport security personal that doesn’t speak English. It’s a shame in the middle of Europe. Second of all they didn’t accept my support to help them what is wrong with my luggage. They prefer to remove everything from 3 different bags to keep one small bottle of water. It’s too behind to many other small airports located in Europe where the technology used is much better and personal with better knowledge.
Experience At AirportDeparture Only
Date VisitSeptember 2023
Type Of TravellerBusiness
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
2/10

"not get tickets through this airport anymore"

(Czech Republic)

Trip Verified | We were flying to Larnaca from Prague and had a connecting flight through Dusseldorf. We arrived on time, everything was OK, as we didn't expect anything negative) First surprise was that in order to pass the passport control you needed to take the stairs and no elevator available nearby, so we had to carry our bags.. The passport control was OK, and then we had to take bother stairs down, but we kind of got used already to the comfort provided by the airport. Finally we found our gate and decided to get some snack. The only tiny little counter with brezels and only sparkling water was not working. The coffee machine was out of order too. There was a notice that the next snack stand was nearby, by it was not true - in this area (around gates A57 and 83) it was the only one. There was also a machine that was supposed to be selling drinks, but it was out of order as well. I would not be surprised if the lavatory would be unavailable as well. So we spent 2 nice hours waiting for our connecting flight and I will make sure not to get tickets through this airport anymore. We've never experienced anything like this before. I would be glad to read some positive review about this airport one day. But I doubt it could happen.
Experience At AirportDeparture Only
Date VisitAugust 2023
Type Of TravellerFamily Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
2/10

"treated us like criminals"

(Belgium)

Not Verified | I fly an average of 12 times a year and Dusseldorf airport is the worst airport I have ever been to. They stole half of my 100ml liquids because the plastic bags were to big. I always use the same plastic bags for my liquids all over the world and this was never a problem anywhere. They treated us like criminals and were very arrogant. They abused their power on us. And we almost missed our flight. I will never fly from this airport again and advise anyone not to go here. Go to Keulen airport, much better.
Experience At AirportDeparture Only
Date VisitAugust 2023
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
7/10

"efficient and small airport"

(Germany)

Trip Verified | This airport is not very large which makes changing planes rather easy. We arrived at an external position and had to take a bus to the terminal. The buses arrived on time and we got to the Terminal within about 15 mins after landing. There is a staircase taking transit passengers straight into the terminal. The shopping facilities are not extensive but there everything one needs. Signposts were clear and conveniently located and the boarding process at the gate was easy and effective. Altogether this is an efficient and small airport, well suited for transit.
Experience At AirportArrival and Departure
Date VisitJune 2023
Type Of TravellerBusiness
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Airport Staff 12345
yes