Dusseldorf Airport

Customer Reviews

No Skytrax Rating
Terminal Seating 12345
Terminal Cleanliness 12345
Terminal Signs 12345
Queuing Times 12345
Food Beverages 12345
Airport Staff 12345
Customer rating from 140 reviews
4/10
No Skytrax Rating
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10/10

Dusseldorf Airport customer review

(Germany)

Started and arrived from here a lot of times yet. Very good airport with good signage a lot of restaurants and shops and the ways to the gates are not long. You can easily access it by car public transport or taxi. A visitors terrace is available.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes
3/10

Dusseldorf Airport customer review

(United Kingdom)

I used this airport as I had flight connection. I had to stay there for 3 hours. Airport looks very nice and have lots of shops to visit. Unfortunately there is no free wifi (not even in coffee shops or restaurants) There is an option to use service of one of well known mobile network provider but it's very expensive £4 for 30 mins. Direction signs are clear toilets everywhere. Very close to city centre. Seats in waiting areas are comfortable.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
3/10

Dusseldorf Airport customer review

(United Kingdom)

The airport is overall fine. Nothing extraordinary nothing really bad. It's very grey and lacks nice stores and restaurants. I was connecting flights here with Lufthansa and missed my flight therefore my waiting time for the next flight was 5 hours. Unfortunately the whole terminal was very cold it almost felt like the heating was not working hence the very low score. Waiting for 5 hours in a cold terminal building is not fun plus the internet access is not free. I paid 12 euros for 4 hours. Also there are not enough electricity outlets especially next to seats and I observed many people trying to find one.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
9/10

Dusseldorf Airport customer review

(United Kingdom)

Connected twice here. Didn't find it too hard to get around. Staff very friendly. In the off duty area you might as well have thought you were in a small shopping park. the gate was OK. A few rows of chairs for a regional flight it was good. Security was quick and easy.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes
na

Dusseldorf Airport customer review

(United Arab Emirates)

The worst airport you could travel from. Very disrespectful staff from all departments and areas. Inconvenient facilities. Outdated design and very limited duty free options. Try to avoid using this airport as much as possible.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
8/10

Dusseldorf Airport customer review

(United States)

Dusseldorf is a big little airport. Its clean simple and easy to navigate. We only had one issue the pre- departure passport check was extremely understaffed so we were almost late for are flight. Besides that everything was okay.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes
2/10

Dusseldorf Airport customer review

(Australia)

Non EU immigration took over 3 hours to reach one of the 2 windows open over 400 crushing chaotically in a small area with no queue system. Very disorganized and poorly resourced - but a couldn't-care-less attitude prevails. A very unpleasant place to pass through.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
10/10

Dusseldorf Airport customer review

(United States)

I arrived at Dusseldorf International from New York very early in the evening. Immigrations was very fast the fastest I've experienced. When we got to baggage claim area the baggage was already on the carrousel. No problem at customs so 40 minutes after arrival we were buying our S-Bahn (train) tickets to go to downtown Dusseldorf which is 15-20 minutes away. The airport is modern and very clean. There's plenty of places to eat and buy - there is a supermarket inside the terminal. The only thing that didn't work for us was that the train ticket machines didn't accept our US-Bank debit cards so we had to get cash in order to pay the tickets but there was no Deutsche Bank ATM in the airport and we had to get cash from another ATM which had no agreement with our US Bank resulting in higher fees. However I think that this is an excellent airport. Our outbound flight was from Berlin.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes
6/10

Dusseldorf Airport customer review

(Luxembourg)

Airport is modern and clean well connected by road and public transport but the security check is a disaster. The staff are slow arrogant and unhelpful. Queuing took forever even fast track. Beware you get charged 1€ if you require a plastic bag for liquids. I never carry any but I thought that was shocking given that airport charges are included in tickets.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes
3/10

Dusseldorf Airport customer review

(Netherlands)

The airport itself is very convenient however the car parking situation is very bad. In May there was no long term parking place left although plenty of space you had to reserve a place through the Internet before leaving which we didn't. The second time in July I tried to reserve a place some days before we left but now all long term parking places were already occupied. Next time we will try to avoid using Dusseldorf airport.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no