Dusseldorf Airport

Customer Reviews

No Skytrax Rating
Terminal Seating 12345
Terminal Cleanliness 12345
Terminal Signs 12345
Queuing Times 12345
Food Beverages 12345
Airport Staff 12345
Customer rating from 138 reviews
4/10
No Skytrax Rating
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5/10

Dusseldorf Airport customer review

(United Kingdom)

Excellent airport. Good for changing flights too. Well laid-out. Good shopping and food outlets. Friendly staff clean and well connected by trains and road. Good choice of destinations and flights.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
1/10

Dusseldorf Airport customer review

(Netherlands)

I used Dusseldorf airport for the first time to try and fly back to Ireland for Christmas via Aer Lingus. After a 3-hour journey through snow and ice-covered Dutch/German motorways I arrived at 9am. with 1.5 hours to spare and managed to find a space in a long-term carpark. I found the airport lively and efficient. Because of the inclement weather flights were being cancelled with frequent regularity and I didn't hold out much hope for mine. However the runways opened at midday and Aer Lingus passengers were called to Gate C. By 2pm there was still no gate number allocated to my flight and then it was suddenly cancelled. What followed was farcical. Nobody could help with any practical advice; I was told to hang around for a few hours in case Aer Lingus decided to put on a Christmas day flight. Eventually I queued for almost two hours at a 'service' desk and was told to basically to sort out a new ticket or cancellation myself by going online. During this time I noticed 3 pairs of armed police wandering around the queues (perhaps to quell any frustrated passengers?). There was no professionalism compassion or practical advice. The final slap in the face was trying to retrieve my car which cost me Euro23 in parking fees; Dusseldorf staff managed to unload a meter of snow behind my car in their attempts to keep the driveways clear. Thank you Dusseldorf; I won't be using your 'facilities' again in a hurry.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
4/10

Dusseldorf Airport customer review

(Switzerland)

Excellent airport with great facilities short distances and almost no queues. Clean restrooms some good food-outlets and acceptable prices in shops. Nothing to complain about.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
5/10

Dusseldorf Airport customer review

(Netherlands)

Used it a few times as it is closer to my home as Amsterdam. Furthermore the waiting lines are so short. Airport is fresh and clean and luggage arrives very quickly. Staff is friendly and helpful.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
5/10

Dusseldorf Airport customer review

(Canada)

Recently I had the opportunity to use DUS for the first time on a return flight to LGW. I was extremely impressed with the efficiency of this airport with the quick and easy connection from the city by public transport and upon arrival at the airport doubly impressed with the ease of getting around the terminal and by the number of places to grab a snack before the flight. The airline personnel were friendly and helpful as were the German security and Immigration staff which I found rather unusual since more often than not I find these officals in Germany to be a bit to informal. Perhaps it was because they were all going on their break or maybe they had just returned - whatever I was impressed.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
5/10

Dusseldorf Airport customer review

(Canada)

It has easy access to the train station autobahn etc. The staff is friendly and helpful. The facilities are clean security organized and efficient.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
5/10

Dusseldorf Airport customer review

(France)

Modern and clean airport with short ways upon arrival. If you head for downtown Dusseldorf I would recommend the suburb train line 11 (S-Bahn 11). The railway station is located one floor underneath the arrivals hall whereas the long-distance station can only be reached via the skytrain. Travel time to the city centre around 15 mins and the ticket machines are easy to use.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
3/10

Dusseldorf Airport customer review

(United Kingdom)

Extremely clean and polite ground crew to help however by 9pm all of the shops in the airport had closed and there was nowhere to buy any food or drink in the departure lounge which made for a very long night. No entertainment nor wireless internet available unless you are a Vodafone customer.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
5/10

Dusseldorf Airport customer review

(Netherlands)

Living close to the German border this is the closest airport. Easy to reach easy to navigate and no long walks and plane-taxiing. Security staff ranges from rude to friendly. Buy delicious sandwiches at 'Kamps' in the arrival area. Much cheaper than elswhere. 'Geheimtipp': the parking at the railwaystation costs only 7 euros/24 h. So for a short trip it's much cheaper. Follow signs 'Fernbahnhof' and take the skytrain from the station to the terminal.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
3/10

Dusseldorf Airport customer review

(Netherlands)

Good efficient and clean airport of medium size. Good facilities. Normal customs and security. Cheaper long term parking is available just outside the terminal area. However beware that passenger and luggage drop-off at the terminal building is NOT possible. You MUST park in one of the terminal parking (at a stiff hourly rate) and then find your way to a luggage cart and the terminal building.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no