Dusseldorf Airport

Customer Reviews

No Skytrax Rating
Terminal Seating 12345
Terminal Cleanliness 12345
Queuing Times 12345
Customer rating from 105 reviews
4/10
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1/10

"nice to receive proper explanation"

(Japan)

Trip Verified | Not a good experience I had. I have used this airport hundreds of times and I hadn't had bad experiences before, but today it was bad. It was an early flight that I had to catch, departure time was 07.20. I wanted to arrive at the airport before 06.20, I left the hotel at 05.55. I got there in time, at 06.10, it should give me enough time to sit in a lounge. It was early on the morning when I left the hotel so I didn't have breakfast there, my plan was to eat at the airport. After check-in I walked towards the entrance to the security area. Oh there was a long queue. Maybe one hundred people queuing up to go through the gates with scanners. I had an access to the priority lane, where has very few, approx five persons making a short queue. There was one lady from this airport, speaking out loud to these people in queue. She was speaking in German. I didn't understand the language. Many people started to go away. When I looked at the gates, all gates was showing big "X" on the screen. I figured that they stopped these gates. But I wanted to make sure and also wanted to know what it was about, and where I should go to then. I approached to the lady who was making that announcement to the crowd and I asked. She started to speak to me in German, even though I asked in English, and then she only said "gate is closed". Of course there were other people cutting me off and asking questions to her in German, of course she looked at German speakers immediately and spoke a lot of words that sounded like a lot of information, which I didn't get. Finally I figured that I needed to go to the security area of the area B. I was in the area A because my departure gate was in A. I started walking towards the area B. By that time, the big queue was almost gone. I guess everybody already was moving to B. Over there it was not so crowded. I went through security, I was in now, and then I had to walk to the A area. When I arrived to the boarding gate, it was already 06.42, eight minutes before the announced boarding time. No time to go to the lounge. Okay, let's let me starve. I mean, big crowds can happen. But, when that happens, it would be nice to receive proper explanation with proper attitude, that they didn't provide. If the lady explained in English too when she was speaking to the crowd, I could have understood earlier and reached to the gate earlier. If she explained the reason, that could have made me accept the situation easier. Instead, what I received was only one word "closed" and after that was being ignored.
Experience At AirportDeparture Only
Date VisitJune 2019
Type Of TravellerBusiness
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Signs 12345
Food Beverages N/A
Wifi Connectivity 12345
Airport Staff 12345
yes
2/10

"the place has seen better days"

(United Kingdom)

Trip Verified | Firstly the pedestrian routes between Terminals are a complete farce. If you’re planning to transit through this airport leave plenty of time to negotiate stairs, cafes, duty free zones, passageways and open doors leading outside and no airport visit is complete without an encounter with drunk noisy singing gangs of German lads. Generally the place has seen better days, it’s badly organised, grubby and hopefully not representative of Germany.
Experience At AirportTransit
Date VisitJune 2019
Type Of TravellerBusiness
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Wifi Connectivity 12345
Airport Staff 12345
no
4/10

"a great and modern Airport"

(Germany)

Trip Verified | First of all, Düsseldorf Airport is a great and modern Airport. It is clean and signs are everywhere. However this time, arriving in Düsseldorf was a pain. We had to wait ages for immigration and we also had long waiting times on the baggage claim.
Experience At AirportArrival Only
Date VisitMarch 2019
Type Of TravellerFamily Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Signs 12345
Food Beverages N/A
Wifi Connectivity 12345
yes
8/10

"expect queuing times at the security check in"

(Germany)

Trip Verified | We have departured from Düsseldorf to Dublin. The Airport was pretty empty at 9:00 in the morning however expect queuing times at the security check in. The selection at the Duty Free shops is outstanding.
Experience At AirportDeparture Only
Date VisitFebruary 2019
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
yes
1/10

"very rude to my wife and I"

(United Kingdom)

Trip Verified | A good airport in that the train takes you to there for 2.80 euros from Düsseldorf. We departed from gate C and consider ourselves to be frequent flyers, but we don’t speak German. At security we took out liquids as usual but it would seem that we placed them in the wrong type of tray. Instead of explaining the security man was very rude to my wife and I. At one point he was shouting at my wife "Put it back, put it back", she politely explained that she was unsure what she was doing wrong and his reply was “25 million customers a year all know what to do apart from you two". We were confused and upset. Clearly no need to be rude and I doubt we would have been as polite back in any other place for the fear of missing our flight. After security I complained to his manager who spoke to him yet he didn’t apologise to us.
Experience At AirportDeparture Only
Date VisitDecember 2018
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Airport Staff 12345
no
1/10

"absolutely horrendous"

(United Kingdom)

Not Verified | Departure experience was absolutely horrendous. Arrived at 09.10 for 11 flight. Check in was quite slow. Then proceeded to area for A gates. All access points were closed - directed in a big circle (no explanation why) back to A gates where the queue was like something out of a theme park snaking backwards and forwards and virtually stationery. No offers of assistance and took 45 minutes. By now 10.15 and boarding at 10.25. Started to run to gate and ran in to a gigantic queue of maybe 200 people in four lines again virtually not moving. Many people panicking about missing flights , no boarding calls no assistance offered. Border guards incredibly slow. Got through this queue at 11.10 fully expecting to miss my flight but luckily it was delayed and made it by two minutes. Last time I used this airport they lost our bags during transit. It simply cannot handle large volumes of passengers and I will never use it again. German efficiency definitely seems to have by-passed Dusseldorf airport!
Experience At AirportArrival and Departure
Date VisitOctober 2018
Type Of TravellerBusiness
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Signs 12345
Food Beverages N/A
Airport Staff 12345
no
1/10

"Too small to handle the amount of customers"

(Hungary)

Trip Verified | Too small to handle the amount of customers. If you don't have cash with, you have to queue up for min 5-10 minutes for a bottle of water. Restrooms are not clean and cannot handle the amount of customers again. Toilets are not flushing after use at some restrooms and yellow from the urine dried on it. Fans not working in some of the designated smoking areas and almost fully trashed, what indicates the poor cleaning services again. Flights are frequently delaying more than half an hour. Would not call it an airport. Basically it is recommended to avoid if possible. Afraid it will just get worse.
Experience At AirportDeparture Only
Date VisitSeptember 2018
Type Of TravellerBusiness
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
8/10

"better than expected"

(Romania)

Trip Verified | My experience at Dusseldorf airport was better than expected. The airport is very nice and clean and it's very easy to find your way to the gate. I liked the fact that there are a lot of restaurants and shops on the way to the gate, so you don't have to worry about missing the flight due to these stops. The security check was quick and smooth. What I did not like about this airport was the long passport check queue for passengers traveling outside Schengen. I waited in that queue for 15-20 minutes and, after passing that checkpoint, there was only one small bar with very few and expensive food and beverage options. Also, the bathroom was on another floor. The seating room at the gates in this area were also quite small. My particular gate was behind a closed door, which caused a queue to form in front of it and block the way to other gates. Once they opened the door and let the passengers in, there was no toilet available in the area.
Experience At AirportDeparture Only
Date VisitJuly 2018
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
yes
3/10

"It's simply too small"

(Switzerland)

Trip Verified | The airport is not capable of handling the number of passengers that it has. The lounge is always full and the staff has a hard time delivering there. It's simply too small. But much, much worse is their extremely poor performance in security. The queue can be extreme and having priority or fast lane access is a joke as that also takes forever. You can easily spend 45 minutes in the priority lane.
Experience At AirportDeparture Only
Date VisitJuly 2018
Type Of TravellerBusiness
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
9/10

"Everything is in order and clean"

(Germany)

Not Verified | Düsseldorf Airport is very neat and tidy. Everything is in order and clean. The queues are short and you dont have to wait to long compared to the masses this Airport has to handle. I am a photographer and often photograph planes at this Airport, thus I'm very often there. The only porblem was the queue at my flight from DUS to TXL. We got directed through the Terminal shopping area, just to walk in a circle to the Security Check (but I dont think it was a serious issue because it was the first flight at this morning).
Experience At AirportArrival and Departure
Date VisitApril 2018
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
yes