✅ Trip Verified
| Not a good experience I had. I have used this airport hundreds of times and I hadn't had bad experiences before, but today it was bad. It was an early flight that I had to catch, departure time was 07.20. I wanted to arrive at the airport before 06.20, I left the hotel at 05.55. I got there in time, at 06.10, it should give me enough time to sit in a lounge. It was early on the morning when I left the hotel so I didn't have breakfast there, my plan was to eat at the airport. After check-in I walked towards the entrance to the security area. Oh there was a long queue. Maybe one hundred people queuing up to go through the gates with scanners. I had an access to the priority lane, where has very few, approx five persons making a short queue. There was one lady from this airport, speaking out loud to these people in queue. She was speaking in German. I didn't understand the language. Many people started to go away. When I looked at the gates, all gates was showing big "X" on the screen. I figured that they stopped these gates. But I wanted to make sure and also wanted to know what it was about, and where I should go to then. I approached to the lady who was making that announcement to the crowd and I asked. She started to speak to me in German, even though I asked in English, and then she only said "gate is closed". Of course there were other people cutting me off and asking questions to her in German, of course she looked at German speakers immediately and spoke a lot of words that sounded like a lot of information, which I didn't get. Finally I figured that I needed to go to the security area of the area B. I was in the area A because my departure gate was in A. I started walking towards the area B. By that time, the big queue was almost gone. I guess everybody already was moving to B. Over there it was not so crowded. I went through security, I was in now, and then I had to walk to the A area. When I arrived to the boarding gate, it was already 06.42, eight minutes before the announced boarding time. No time to go to the lounge. Okay, let's let me starve. I mean, big crowds can happen. But, when that happens, it would be nice to receive proper explanation with proper attitude, that they didn't provide. If the lady explained in English too when she was speaking to the crowd, I could have understood earlier and reached to the gate earlier. If she explained the reason, that could have made me accept the situation easier. Instead, what I received was only one word "closed" and after that was being ignored.