Dublin Airport

✅ Trip Verified | We arrived in Dublin airport terminal 1 and was shocked by the state of it. It is primitive in comparison to terminal 2. Passport control is small and extremely cramped. The ceiling has tiles missing exposing cable and plumbing. Corridors are narrow and cramped. Toilets in the arrivals area, baggage collection and meeting area are filthy, stink of urine and by the looks are not regularly cleaned. This is in stark contrast to airports like Singapore, Doha, Dubai that have the toilets cleaned like e revolving door. Come on, get you act together Dublin. This is not a good look for visitors to Ireland. The departures area is a bit better though, more modern and visually appealing. Still, the toilets could be done with better upkeep. Having used both T1 and T2 in Dublin, T1 is like stepping back in time. The whole arrivals area is in stark need of a refurb, this includes the walk to passport control and onward to arrivals. Not a good look!

✅ Trip Verified | The airport management has no respect for the customers. Plane delayed to park because they were no space and ground personal not ready to welcome the plane (15 minutes of delays). More than 1 hour and half to collect the luggage without any excuse. All my last experiences with this airport were awful (repeated delays, mother in law with foot injury after falling on a wet floor cleaned without warning sign). Very bad management post covid.

Not Verified | Absolutely ridiculous, worst airport ever, the service was awful. We waited for an hour delay for them to move our gate then once finally on the plane the bags hadn’t arrived we had to them wait another hour for take off. Wouldn’t recommend such a waste of time and money

Not Verified | Huge queues of people for everything took about 1 hour to get through which wasn’t as bad as I thought but still stressful and chaos. They had 10 people giving out bags for liquids etc at gates which wasn’t necessary could be cleaning or doing something useful. Big queues in all restaurants bars etc and the place is really dirty. The Health inspectors should give it a visit as it’s really dirty and not fit for purpose They obviously are running more flights than they can handle which is a joke and should not be allowed. What a shambles for our national airport, the people in charge should be fined and sacked, get proper management system in place for it as that Cannot continue. It really put me off from going to it anymore

✅ Trip Verified | The general cleanliness of the airport was a disgrace, the trash bins were overflowing. The gents toilets near to gate 412 were in an absolute shocking state. Two of the soap dispensers were broken and parts were left on the wall. There was no soap available in the dispensers which were there. Empty coffee cups were thrown into one of the sink basins. Our flight was delayed and the gate was changed without any announcement. The entry way to our gate was closed with a glass screen to facilitate the departure of a USA bound flight. People were just crowding into one area which in the event of an emergency could have been a serious situation. No stewards were visible within the area. Some foreign nationals in transit were voicing there disgust at the situation and I was embarrassed to be Irish listening to there comments. The DAA needs to get there act together and solve this problem as it is going on for months now.

Not Verified | We were collecting our son, who already had had a horrible day. (KLM lost his ticket, he had to book another flight, which was delayed etc). The flight came in at 11.55 and while we were waiting we noticed that it was impossible to purchase even a bottle of water at this time. Nothing at all was open. There wasn't even a coffee machine or vending machine available. Very disappointed.

Not Verified | Arrived as a connection to Philadelphia from Edinburgh. Plane was late on arrival. Lines were infinitely long. Seemed understaffed. One vendor for food in international/us terminal. Line was in the hundreds for a candy bar.

Not Verified | We used T1 flying Dublin to Izmir. We were herded like animals in check in area 14. There were 100s of people in this claustrophobic basement and no staff to assist or guide people to the correct desk. It took us over 2 hours to check in as there was only 2 staff on and one of them was a trainee. My main concern is where are the emergency exits, if an incident happened here, we have nowhere to run. It was the worst experience of my travelling life.

Not Verified | I've flown into Dublin many times to visit my husbands family and have never had an issue, but my experience departing Ireland after a visit this past May was awful. We showed up at the airport at 3:30 am for a 7:10 international flight with British Airways. The counter did not open until 5:15. Dublin Airport encourages passengers to show up 3-4 hours in advance for international flights, especially lately with the influx of travel (which has made the airport a mess in plenty of other ways). We were not at the front of the line until 6 am. Once we got to the counter, my husband and I were denied check in due to covid restrictions, however, British Airways was incorrect in their policy. We were told that British Airways goes by the policy in front of them, so if it's not up to date you're at a loss. After going back and forth with an employee and pulling up the United States entry requirements, we were able to proceed. We got past the check in counter at 6:30 with 40 minutes to get through security and make it to our gate. We made it through, but this was absolutely ridiculous. Less infuriating than nearly being denied boarding, but nonetheless annoying all things considered, I was ridiculed when going through security for what I was wearing by an airport employee. This woman continued to fuss about my outfit to another employee after I'd already gone through security. I thought this was odd. I had to put medications into my liquids bag when screening and was told to throw away more than $70 worth of product. I later found out that half of what I was told to put in my liquids bag should have gone straight into my carry on without trouble. I had to throw away fresh coffee when boarding a flight (probably more of an airline issue?) but was not told, nor was it posted, that we couldn't bring coffee onto the plane. There was a coffee shop right next to the gate, so I found this misleading. We've decided that it's not worth the headache to fly into Dublin. We'll be flying in and out of Shannon from now on.

Not Verified | Absolutely terrible service. No ground staff to keep operations up, leads to delays etc.. just ridiculous how this continues and the airport does not get it under control.