Dublin Airport

Flew EI for the first time in years so I used the new Terminal 2. (Normally fly FR) On arrival quite a lengthy walk to Passport Control but it was very swift. Waited no time at all at Passport Control and my luggage was already on the belt! Came out of the channel and the Arrivals Hall was very crowded and small made worse by a convenience store taking up so much space. On my return check-in was very quick and proceeded through the Arrivals Hall up another level to security. Security was very quick too. Terminal 2 has great shopping and refreshment facilities.

A total nightmare. Arrived from Bilbao. Was told that transfer had closed. Had to exit re-enter and go through security. Queue was crazy with many people under pressure to get flights. I purchased alcohol at Bilbao and had Boarding Card and receipt I was told that I would have to dispose of it because it was not in a bag. When I asked a lady where Aer Lingus was she did not turn around and just said "At the Aer Lingus desk". Nightmare in comparison to the way I was treated at other airports.

I travel home to Ireland approx 4 times a year it's bad enough having to fly Ryanair but now we have the added waiting and queuing time at Dublin airport. I last travelled through after Christmas and thought that as it was the end of the festive holiday it could be a one off! But no I queued for nearly an hour to get through security there was absolute chaos people were getting stressed and constantly checking the time as the delays were impacting everyone! I would have assumed that more staff would now be recruited as it appears to be an ongoing issue! Dublin airport please sort it out!

Agree with previous posts. Dreadful delays through security - very slow and only 2 lines open. Felt like a complete disregard for customers. Won't use Dublin again unless have no other choice. All shops closed by 9.00pm so could not comment on facilities.

I am delighted to say that I used Dublin airport twice in the last month. The new terminal is very welcoming well planned and organised. It was good to see Irish language signs and to have a sense of arriving in a wonderfully welcoming airport. I found the use of art work and the theme of the 'gathering' to be very nice and both professional and sentimental. The airport seems to employ a lot of non-Irish people some of whom are very surly and let the airport and indeed Dublin down. The catering facilities are rather good but it is a puzzle that staff have a poor command of English. At a time of high Irish unemployment one would like to see Irish people employed rather than those with poor English and a bad attitude. Public transport is well signed and overall the airport is one of the best in Europe with attention needed to certain staff.

I fly regularly from the US to multiple cities in Europe. This is one of the most convenient and friendly airport that I flown to and connected from. The pre boarding US custom office is particularly convenient. There is a nice choice of affordable hotels with free transportation from and to the airport.

One word comes to mind - a disgrace! And nothing more! Arriving at T1 after a delay in Copenhagen I had to wait at least 30 minutes before I could collect my baggage as several flights had arrived at the same time and used one of the two operating baggage belts even though there were others not in use. Restaurant facilities are under criticism. Bad and over-priced food served by ignorant staff. None of the staff I encountered anywhere in the airport wanted to be there and this was reflected in the level of courtesy given. The staff at the information desk were by far the most ignorant! Flying out from T2 a week later the situation was only made better by a larger selection of food outlets. Security was a nightmare. No organisation at all with many queue jumpers and arrogant staff who just did not care. A major overhaul of the airport is necessary with greater attention being paid to employing staff who give a damn and to offering facilities that the traveller wants as opposed to what the airport wants the traveller to have.

Arrived with a Ryanair flight from Bristol. Half a mile walk to immigration very slow passport control took almost an hour with just 20 or 25 people in the queue. Staff completely indifferent. Poor signage no directions to public buses no information where to buy bus passes no good directions to other terminal. Airport looks modern but service is below zero.

We visit Dublin approx 4 times per year on trips to visit family and have never had problems until last two visits and on arrival it is now passport control that on arrival has large queue's and returning this time on the 30 Dec 2012 long security queue's plenty of lanes a pity only 4 were open it was no good a young lady shouting close up close up if there was nowhere to go I suppose it makes the queue look better on CCTV if you pack the people in closer.

Terminal 1. What an absolute shambles even at 6am on Saturday morning. Long queue and going nowhere quickly shouting orders at people and not in the least bit helpful. Having travelled to many countries even some non 1st world countries Dublin airport would rate very low. It's a real pity as once you get through the shambles that is security everything else is great.