Dublin Airport

Customer Reviews

No Skytrax Rating
Terminal Seating 12345
Terminal Cleanliness 12345
Terminal Signs 12345
Queuing Times 12345
Food Beverages 12345
Airport Staff 12345
Customer rating from 328 reviews
4/10
No Skytrax Rating
Sort Reviews by :
Show
10/10

Dublin Airport customer review

(Canada)

Literally the best airport I've ever had the pleasure of visiting. The service at the food hall was incredibly quick less than 5 minutes to wait before it was on my table! The security was efficient and friendly unlike most airports. My phone connected immediately to their WiFi which really impressed me. It is a clean and neat airport that is incredibly user friendly. It made me love Ireland even more than I already did! Incredible!
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes
3/10

Dublin Airport customer review

(Ireland)

Terminal 2 is a farce. A glorified check-in desk. You check-in in Terminal 2 and then have to walk miles to a departure gate in Terminal 1. I kid you not. Only in Ireland.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
na

Dublin Airport customer review

(Luxembourg)

Normally use T1 several times a year not great (dated terminal) but never a bad experience. Expected great things from T2. Used it from BRX twice in the last 6 months. Arrivals ok departures an absolute mess. On both occasions we arrived at the terminal approx 90 mins before flight (not 2 early as we travelled with kids). The queues were shocking on both occasions we almost missed our flight. Second occasion we had to ask for help to get out of the queuing system so we didn't miss the flight. T2 might look pretty at 2am but should have been designed for purpose. Agree with other posts seems there are too many flights at certain times of the day particularly the morning. T1 all the way from now on.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes
7/10

Dublin Airport customer review

(Sweden)

I fly through Dublin Airport twice a month security is always slow and security staff are generally rude and disorganised. I've seen security staff shouting at people to "move on up the queue" because it makes them look bad when there is a queue a mile long instead of opening more lanes they just treat people like cattle. Passport control - their answer to a big queue again is just to put more barriers up and make people walk around in circles instead of getting more lanes open! The toilets are usually really dirty.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
8/10

Dublin Airport customer review

(United States)

We flew into Dublin (T-2) early morning (5.45 am) on a Saturday. Customs and immigration line was not too long and moved quickly. There is a convenient waiting area for those meeting rides tours etc. I didn't see a lot of the airport but what I saw was clean and well marked.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes
5/10

Dublin Airport customer review

(United Kingdom)

Terminal Two pleasant but seats in departures uncomfortable. Terminal two only a couple of years old yet cant cope with early morning long haul number of flights and passengers while Terminal One seems half empty. Arrived on long haul early morning on 31 March. Plane sat on taxiway for 20 minutes as no gate available then when at gate there was no one to operate the airbridge and sat another 15 minutes.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes
2/10

Dublin Airport customer review

(Switzerland)

Unbelievable queues for everything in T2 this morning. Security is just awful - you queue to get on the queue. Many people running through the airport to try to make flights because it had just taken them such a ridiculous amount of time to get checked in and then through security. I think they have now just overloaded completely on the number of flights they are trying to depart between 6am and 8am. It was a really unpleasant experience all in all.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
2/10

Dublin Airport customer review

(United Kingdom)

I've been through this airport three times in the past month. Arrivals were fine and we got quickly through passport control. For departures however security in Terminal 2 is still a mess. The problem with security in Dublin is a total lack of focus and organisation. Throughput must be much lower than at other airports but its not because the checks are better its because the staff are not focussed. The guys looking at the monitors are carrying on conversations with their colleagues and looking into space when there are no bags to observe because the said colleagues won't move the bags down the conveyor. The lead in conveyor is far too short as well. Its dire it causes unnecessary delays and I'm sure security must be weaker as a result.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
3/10

Dublin Airport customer review

(Ireland)

Landed from Lanzarote in T2 late at night waited a long time for bags no other flights due in customs were standing watching everyone waiting on bags walked through with my husband asked where I was coming from and told to put my bags through the scanner. Customs staff were so rude not even a thank you.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes
10/10

Dublin Airport customer review

(Ireland)

Very clean and easy to get through facilities were amazing. I enjoy coming to Dublin airport but security is terrible and the queues are very long - it can also get very busy. Shops there are very good.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes