Copenhagen Airport

Customer Reviews

4 star Skytrax Rating
Terminal Seating 12345
Terminal Cleanliness 12345
Terminal Signs 12345
Queuing Times 12345
Food Beverages 12345
Airport Staff 12345
Customer rating from 250 reviews
4/10
4 star Skytrax Rating
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2/10

Copenhagen Airport customer review

(Nepal)

What used to be an excellent airport has over the last couple of years been turned into a shopping mall. Copenhagen airport used to be known for its good taste and cosiness - now it is slowly turning into a nightmare. I will in the future chose Amsterdam or Frankfurt as my gateway to Europe.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
4/10

Copenhagen Airport customer review

(Sweden)

Most things are fine in this airport except for one thing deciding to put the arrivals hall check-in hall and train station hall all on the same level and in the same place in Terminal 3. This leads to a rugby scrum on busy days with people walking in different directions all bumping into each other. Even when it's not busy it's a bit of an illogical mess.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
3/10

Copenhagen Airport customer review

(United States)

A shopping centre with a few airline gates tacked on. On arriving from the USA I was forced to walk the entire length of the duty free area to get to my connecting gate. On my return I had to wait in the corridor outside the gate seating area until my flight was ready to board then my boarding pass taken to enter the seating area and once everyone was in the seating area from the corridor the plane boarded. Very inefficient. On the positive side security and customs were a breeze and every worker I encountered was pleasant.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
2/10

Copenhagen Airport customer review

(United Kingdom)

This has to be the most expensive airport anywhere so make sure you are prepared if you face any length of transit time. Drinks of course are expensive a beer is over 5 Euros for example. Food and drink is nothing to write home about and all restaurants are open plan so there is no quiet areas to relax in. Shopping is usual variety but mostly designer shops selling expensive clothes with the airport premium added on. There is no free internet service or anything customer friendly like that. No this is just a big impersonal expensive airport.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
4/10

Copenhagen Airport customer review

(United Kingdom)

Manchester-Copenhagen return. Kastrup is an impressive airport clean modern easy to navigate and staffed by polite and informative staff. Expensive shops however this is to be expected at a Scandinavian airport quality is decent though.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
5/10

Copenhagen Airport customer review

(Denmark)

Copenhagen is a great international airport. The service is often great a little busy as all international airports but the staff is friendly and copes with the problem as good as they can. The look of the airport is fantastic. Its sophisticated it has style and is easy to navigate. The time it takes from check-in to the transit hall doesn't take more than maximum 15 minutes with the new security system and the big windows in the transit lounge makes the mood great for flying. One og the downsides is the extremely expensive shops but one doesn't Have to buy anything walking around looking is good enough. The other and biggest downside is the distance between the terminals. Terminal 1 is very far from terminal 2 and 3. There is an airport bus every 10 minutes but not all travelers know this and can therefore experience a rather long walk.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
4/10

Copenhagen Airport customer review

(United Kingdom)

Didn't have a problem here large clean airport with long walking distances but check in and security very smooth. Facilities very good am surprised at other negative comments.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
5/10

Copenhagen Airport customer review

(Denmark)

I travel a lot and my trips always start in Copenhgen Airport. I think that its a excellent airport with superb lounges and shopping possibilities and all in all a great place to wait for your flight it is the all time best airport I've been to.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
3/10

Copenhagen Airport customer review

(United Kingdom)

Arriving in Copenhagen is always a pleasure. It is quiet and relaxed and at the same time efficient and clean. In almost two decades of regular flying I have never experienced long queues except for the extended security performed by some US airlines when checking in and at GRU which probably explains why they have the monopoly there. Airport buses are available near terminal 1 and are easy to find and pay for even if you don't speak the lingo.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
4/10

Copenhagen Airport customer review

(Vietnam)

Easy small modern airport for transfers as well as for final or entry point. Simplicity and short distances make the airport a pleasant experience. Oppose strongly the shopping malls which one is forced (trapped?) to walk through when moving around.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no