Copenhagen Airport

Customer Reviews

4 star Skytrax Rating
Terminal Seating 12345
Terminal Cleanliness 12345
Terminal Signs 12345
Queuing Times 12345
Food Beverages 12345
Airport Staff 12345
Customer rating from 249 reviews
4/10
4 star Skytrax Rating
Sort Reviews by :
Show
3/10

“avoid if possible!”

(Germany)

Trip Verified | Another one of these airports for which making money from shopping is more important than traveler convenience. Long distances you have to walk - no walkways, no train, no bus - avoid if possible!
Experience At AirportArrival and Departure
Date VisitMarch 2024
Type Of TravellerBusiness
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
no
2/10

“Staff utterly miserable”

(United Kingdom)

Not Verified | Rubbish, hardly any places to eat at all. No bars in T3 c. Staff utterly miserable. Place was filthy as well. Avoid this airport if you can. Terrible experience.
Experience At AirportDeparture Only
Date VisitJanuary 2024
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
10/10

"Really good experience"

(United Kingdom)

Trip Verified | Really good experience. Security was busy but extremely efficient - I was travelling with far too many laptops locked in security bags (long story) which obviously raised eyebrows. Everything got searched, lots of questions asked but so friendly and professional that it was really no hassle. Could've been awful but was actually as pleasant as it could have been. Great burger (surprise!) at Carl's once airside. Seating around the gates is a bit uncomfortable but it's there and there's enough of it. The gate itself was efficiently managed and there's room without a horrible crush. All in all a good experience, and one I'd be happy to repeat.
Experience At AirportDeparture Only
Date VisitNovember 2023
Type Of TravellerBusiness
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Staff 12345
yes
8/10

"Employees are friendly and helpful"

(Taiwan)

Trip Verified | It is easily accessible from the city center by metro within 30 minutes. It is clean and modern. Employees are friendly and helpful. Signposts are clear. Goods are bountiful.
Experience At AirportArrival and Departure
Date VisitOctober 2023
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
yes
1/10

"No café, restaurant or shop"

(United Kingdom)

Not Verified | Could this be Europe’s worst airport, at least for non-Schengen transfer passengers? No café, restaurant or shop beyond a little 7:11 and a juice bar, and those travelling to the USA just get a vending machine. No water other than in the toilets. Bad signage.
Experience At AirportDeparture Only
Date VisitSeptember 2023
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Airport Staff 12345
no
1/10

"Very bad experience"

(Hungary)

Not Verified | Very rude staff, during security check a lady couldn't explain in English what she was demanding. It was very humiliating and embarrassing. Very bad experience.
Experience At AirportDeparture Only
Date VisitAugust 2023
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
2/10

"A very disorganized airport"

(Canada)

Not Verified | A very disorganized airport, with a lot of rude staff. We have flown a lot with at least 4 countries as stops in Europe with 2 young kids and this was the worst experience. Considering the amount of flights that take off and land at the airport, it processes are very slow with delays at each step. The delays start even before u enter the airport-Coming in from the city, via the trains. There was only one Air Canada counter hidden along a long line of counters and the staff was very very rude. The security asked us a get into family line but it took longer than expected. Eventually we were late for our flight and ended up running to our gate. The worst part was that they closed the gate 45 mins prior to departure which is the time other airports start boarding for international flights. This airport is long but has no “walking escalators”, so we ran a lot with the kids. Strollers also get checked in with ur bags in Denmark so u can’t bring it to the airplane gate and it was very difficult to find a rental stroller at the airport. Imagine running with the infant in hand without any walking escalators. Many large airports and hubs have them, it’s time they consider installing it and making their process leaner! Definitely avoiding this airport if I can in the future.
Experience At AirportDeparture Only
Date VisitAugust 2023
Type Of TravellerFamily Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Signs 12345
Food Beverages N/A
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
4/10

"waited 45 minutes for luggage to arrive"

(Canada)

Trip Verified | Upon arrival, we waited 45 minutes for luggage to arrive on carousel. We had to take a bus to the car rental place. Signs were not well posted. We departed from same airport, little seating, long lines for eating and overall cleanliness was poor. Staff were however helpful and friendly.
Experience At AirportArrival and Departure
Date VisitJuly 2023
Type Of TravellerFamily Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
1/10

"staff are incredibly rude and unfriendly"

(Spain)

Not Verified | Copenhagen is easily one of the worst airports in Europe. There are very few and far between places to sit if it’s not at a restaurant or an eatery. It’s like trying to find your gate in an extremely disorganized and crowded food court. The staff are incredibly rude and unfriendly, with the notable and glowing exception of the SAS Business Class check-in counter personnel. The business class lounge is overcrowded, loud, dirty – filthy actually in some areas - and the seats are made for tall people exclusively. It’s impossible to sit there comfortably for any period of time if you are not taller than 1.80 m. But the worst experience was, by far, the security check. The fast track line was short, but the hostility of the security personnel made the experience last a very uncomfortable half hour. This particularly fastidious female security check agent asked me for my passport, asked me where I was flying to (Reykjavik) and for what purpose (tourism). She then informed me that they had “detected some sort of alarm”, unceremoniously dumped out my handbag on the counter for everyone to see and proceeded to crush every single item of its contents between her fingers (breaking a fan and a key holder, as I discovered later). Next, she undertook an explosive residue check on my body, asked me to get into a full body scanner and, although there was no alarm whatsoever, decided that she needed a full and intrusive body search. She was increasingly menacing throughout and I - a frequent traveller with 40 plus years of worldwide travel experience - felt positively harassed. Her colleagues watched the proceedings with vacant stares and did not intervene. As I came back from the body search to gather my things, I saw another lady being subjected to the same “random” search. I will not be flying to Copenhagen ever again and will go out of my way to stop over anywhere else but there.
Experience At AirportArrival and Departure
Date VisitJuly 2023
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Staff 12345
no
2/10

"the airport is very disappointing"

(United States)

Trip Verified | I loved Copenhagen but the airport is very disappointing. It doesn’t seem to be in keeping with the Danish ethos. Almost no place to sit and the few there are are incredibly uncomfortable. Where is Danish design when you need it? Also, the usually environmentally conscious Danes fall short at the airport. Very hard to find a place to fill your water bottle. Apparently, they’d rather you buy a new plastic bottle. A few other problems are that there are only a few toilets and they’re all down stairs. Plenty when you get there but not very convenient. Also a lack of departure screens. It could be so much better.
Experience At AirportArrival and Departure
Date VisitJuly 2023
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no