Copenhagen Airport

Customer Reviews

4 star Skytrax Rating
Terminal Seating 12345
Terminal Cleanliness 12345
Queuing Times 12345
Customer rating from 212 reviews
4/10
4 star Skytrax Rating
Sort Reviews by :
Show
4/10

Copenhagen Airport customer review

Mixed feelings. Bright and very nice design. Long walks (too long I would say). Fells overcrowded. Very convenient check-in machines where you can get boarding pass for virtually any airline. Great transport links to the city and to Malmo. Confusing layout of airside zone. After Heathrow 5 or Hong Kong it lacks clear straight direction from A to B. Going from check in to gate and using signs I made 2 circles and 1 U-turn. Not easy. All in all good facility very clean with helpful staff. 4 star.
no
3/10

Copenhagen Airport customer review

The Airport is clean transport from the city smooth by train but ways are very long and it seems like the airport was probably built with a lot of over-capacity. Still it lacks of check-in- facilities and queuing is even required for business. And what is that policy about having to check in hard-shell suitcases as odd sized luggage? (Which led to the not-arrival of my suitcase at Destination) I have never experienced that in any other airport around the world.
no
5/10

Copenhagen Airport customer review

This airport has everything its Scandinavian counterparts lack. Extremely nice design unlike Stockholm and extremely good shopping centre and food unlike Oslo. I had the best seafood in years cannot imagine a better airport to spend a few hours. Transfer folks friendly (SAS) new and peaceful waiting areas at the B gates good selection and prices in duty-free. Can't wait to come back one day after they finish the works.
no
3/10

Copenhagen Airport customer review

Despite arriving at a semi-empty airport we had to be bussed to the terminal rather than use the finger which we had pulled right up to. Always annoying. Public transport to Copenhagen by rail is fast cheap and comfortable. First class! Departing Copenhagen one noticed that there was a lot of building work going on. There were too many shops crowding in on public areas as well which makes it look more and more like a UK airport which is not a good sign. Finally many passengers nearly missed their flights to various UK destinations since there was one immigration officer at the piers passport control. I have never seen such long lines in an EU airport. It felt as though I was trying to leave the old Soviet Union.
no
2/10

Copenhagen Airport customer review

The airport was very unimpressive - very long walks to get from where you are to where you want to be and confusing to get around. The worst part is that I am a non smoker and it is VERY difficult to find smoke-less air when walking around or waiting for your luggage (there was a table with an umbrella under which smokers needed to stand and smoke - but nothing to draw the smoke away from coming right into the luggage area room). We had a long walk from arrival to get to the main area - and these little smoker areas were in the narrow hallways all the way through-out - could not escape the smoke. The shopping area is very nice - but when getting out of the area the smoke hits you again. The restaurant area is quite smoky - hard to find a place to sit where one can breathe without smoke.
no
5/10

Copenhagen Airport customer review

The terminal was busy but staff were friendly. I was impressed with the security screening how fast and efficient it was. There is a good selection of shops bars and cafes and places to sit.
no
5/10

Copenhagen Airport customer review

I would like to add to the previous comment about signage at CPH. As soon as you have been screened at security the departure gate screens are ahead of you. I will agree that more screens are needed. In terms of gate status - that is usually down to the gate agent. Especially low cost carriers like EasyJet don´t have their gates announced until 30 40 mins before departure. Which is understandable as they have typically very short 25 min turnarounds. I like the new direct metro link which is a huge time saver and has made this Airport extremely accessible. The self service check in at the metro platform is a nice touch. The only thing that let´s it down is the lack of escalators from Metro station down to Check in and arrival level. There are elevators but even so this was a design error in my opinion. With all the new enhancements I would have hoped that they would have installed moving walkways between pier A and security/baggage claim. It´s a very long treck now. Otherwise this airport is still a firm favourite of mine.
no
2/10

Copenhagen Airport customer review

The signage has become very poor after the airport was turned into a shopping centre with a possibility to fly - if you can find a FIDS screen telling which gate you have to go to! I normally want to perform check-in pass immigrations and security control find which gate the flight leaves from (in order to estimate walking time) before I relax do some shopping have a cup of coffee etc. But in Copenhagen you are led into a shopping centre first - and not until you have passed that can you find information - that is: If it does show the gate at all. I had to wait until 40 minutes before departure before the gate was shown - and then with the note: Go to gate!
no
5/10

Copenhagen Airport customer review

I live in Sweden but I prefer to fly from CPH. Fabulous seafood in the one of the most famous seafood restaurant. Upper class airport great and fast service almost no queues. Check in to USA flights - maximum 10 min. European flights - you can use a lot of check in kiosks - really good and fast. Shopping a paradise for frequent airport shoppers.
no
5/10

Copenhagen Airport customer review

I love this airport. We have been stuck on big delays here on a few different trips and dare I say it was an absolute pleasure. There is actually some amazing dining here I had one of my favorite meals of our trip in their lovely airy seafood restaurant. Great shopping wonderful open design. Really great. One of my favorites in the world.
no