Copenhagen Airport

Flew out of Copenhagen for flight home to Australia on Singapore Airlines. Was the worst out of the airports in Europe we had used (others being Amsterdam Frankfurt and Stockholm). Check-in was fine but was abused by airport staff at baggage check for not removing my wallet from my pants. Have not previously had to remove wallet at other airports. Only a two minute wait at baggage check but then about a 15 minute wait at immigration. Only had two booths open for non Danish citizens and a lot of people in the line were getting agitated that they might miss their plane and lots of queue jumping going on with people getting angry. Best tip for airport is to go through passport / immigration control early but once on other side only one shop. Overall not a very inviting airport.

Airport a pleasure: easy to access. Easy to move around and find check-in counters. Not many queues anywhere on an Easter Sunday. Security: again no queue. Plenty of lounges (4-5) with ample space staff service minded and proactive. Precise information from monitors. Passport/immigration: again no waiting time. Gate: No waiting time to enter gate. Waiting time from gate to a/c: 5 minutes. Only announcements in gate areas – otherwise the airport is quiet and relaxing. Toilet facilities plenty and clean. No showers in any lounges (apart from the SAS-lounge). Shopping a bit intrusive as there is no way one can escape confrontation. On the other hand shopping staff were polite decent and knowledgeable.

From a facility point of view it's a very good airport but staff could benefit from some basic training in how to provide service and be polite (or at least not to be rude and arrogant). Being an international airport it should be no surprise for staff including security staff that some customers do not understand Danish and that harshly repeating the same words in Danish may not get the message through. It may also be useful for all staff especially security staff to be aware of words and phrases like "please" "thank you" "can I help you" etc.

A great airport for passengers light and open spaces but also pretty crowded. The biggest mistake of this airport is the central security that leads into the biggest tax-free shop which is the most expensive I have ever seen. Easy for transfer.

Arriving (T3) and departing (T2) at CPH and found this airport very pleasant indeed: staff at all stations were friendly and co-operative very easy to navigate to and from the metro plus there are plenty of eating and shopping facilities in both terminals. Functional & friendly for visitors to wonderful Copenhagen.

I think that this airport is getting worse and worse over the years. Passenger seats are completely absent. Probably because as other travellers mentioned they chose to transfer the airport into a shopping mall. Everything is extremely expensive and quality food in non existent. The worst experience ever is arriving at CPH. First of all on your way to the baggage belts you have to pass all the way through the shops. When you arrive at the baggage area you realize that only 2-3 belts are in operation each one serving multiple flights at the same time. Waiting times for picking the luggage are very long minimum 30 minutes. Staff is not that helpful and polite. Overall the service is of low quality.

As others have pointed out this airport has turned into a shopping mall with some airline gates. Everything is annoyingly designed to make you go in the shops from herding you from the security check through a giant tax- free shop almost without signage to the total lack of seating in the terminal itself. Airside areas are filthy shabby unwelcoming and with low ceilings. They have a lot of baggage belts at arrivals but usually just use a few of them with bags from several flights arriving on one belt resulting in chaos. Together with often long waiting times that is maybe also a method to make you go to the arrival shop. Also be prepared to walk to and from the gates. There are only a few moving walkways and they are - yes you guessed it only available in areas without shops.

I checked in at Terminal 2 for my flight back to Kuala Lumpur via Amsterdam. It was a busy Sunday's afternoon. However I managed to get to the departure gate within 40 minutes after having my boarding card at the check-in counter. In general the airport staff were pretty helpful although they were not particularly friendly. Last but not least a few more seats at the departure area would definitely appreciated.

I arrived from Istanbul. The immigration staff were friendly and efficient. Luggage arrived on the belt within 15 minutes. The airport seems pretty crowded at certain periods. The metro service is the best transportation between the airport and the city centre.

I went through the airport 4 times in the past week and what a disappointing experience. Gate B10 from Greenland always has problems with the walkway and we had to wait 40 mins to get off the plane. The baggage trolleys inside the airport are not cleared after 10pm so you can hardly leave the airport with all the blocked trolleys. The airport was generally dirty and not clean. Staff at security-check were rude and unhelpful and did not even help elderly people push their luggage on to the x-ray machine. Altogether a disappointing experience after having been through 4 times in a week. They really need to improve their performance.