Copenhagen Airport

Not Verified | Could this be Europe’s worst airport, at least for non-Schengen transfer passengers? No café, restaurant or shop beyond a little 7:11 and a juice bar, and those travelling to the USA just get a vending machine. No water other than in the toilets. Bad signage.

Not Verified | Very rude staff, during security check a lady couldn't explain in English what she was demanding. It was very humiliating and embarrassing. Very bad experience.

Not Verified | A very disorganized airport, with a lot of rude staff. We have flown a lot with at least 4 countries as stops in Europe with 2 young kids and this was the worst experience. Considering the amount of flights that take off and land at the airport, it processes are very slow with delays at each step. The delays start even before u enter the airport-Coming in from the city, via the trains. There was only one Air Canada counter hidden along a long line of counters and the staff was very very rude. The security asked us a get into family line but it took longer than expected. Eventually we were late for our flight and ended up running to our gate. The worst part was that they closed the gate 45 mins prior to departure which is the time other airports start boarding for international flights. This airport is long but has no “walking escalators”, so we ran a lot with the kids. Strollers also get checked in with ur bags in Denmark so u can’t bring it to the airplane gate and it was very difficult to find a rental stroller at the airport. Imagine running with the infant in hand without any walking escalators. Many large airports and hubs have them, it’s time they consider installing it and making their process leaner! Definitely avoiding this airport if I can in the future.

✅ Trip Verified | Upon arrival, we waited 45 minutes for luggage to arrive on carousel. We had to take a bus to the car rental place. Signs were not well posted. We departed from same airport, little seating, long lines for eating and overall cleanliness was poor. Staff were however helpful and friendly.

Not Verified | Copenhagen is easily one of the worst airports in Europe. There are very few and far between places to sit if it’s not at a restaurant or an eatery. It’s like trying to find your gate in an extremely disorganized and crowded food court. The staff are incredibly rude and unfriendly, with the notable and glowing exception of the SAS Business Class check-in counter personnel. The business class lounge is overcrowded, loud, dirty – filthy actually in some areas - and the seats are made for tall people exclusively. It’s impossible to sit there comfortably for any period of time if you are not taller than 1.80 m. But the worst experience was, by far, the security check. The fast track line was short, but the hostility of the security personnel made the experience last a very uncomfortable half hour. This particularly fastidious female security check agent asked me for my passport, asked me where I was flying to (Reykjavik) and for what purpose (tourism). She then informed me that they had “detected some sort of alarm”, unceremoniously dumped out my handbag on the counter for everyone to see and proceeded to crush every single item of its contents between her fingers (breaking a fan and a key holder, as I discovered later). Next, she undertook an explosive residue check on my body, asked me to get into a full body scanner and, although there was no alarm whatsoever, decided that she needed a full and intrusive body search. She was increasingly menacing throughout and I - a frequent traveller with 40 plus years of worldwide travel experience - felt positively harassed. Her colleagues watched the proceedings with vacant stares and did not intervene. As I came back from the body search to gather my things, I saw another lady being subjected to the same “random” search. I will not be flying to Copenhagen ever again and will go out of my way to stop over anywhere else but there.

✅ Trip Verified | I loved Copenhagen but the airport is very disappointing. It doesn’t seem to be in keeping with the Danish ethos. Almost no place to sit and the few there are are incredibly uncomfortable. Where is Danish design when you need it? Also, the usually environmentally conscious Danes fall short at the airport. Very hard to find a place to fill your water bottle. Apparently, they’d rather you buy a new plastic bottle. A few other problems are that there are only a few toilets and they’re all down stairs. Plenty when you get there but not very convenient. Also a lack of departure screens. It could be so much better.

Not Verified | Incredibly rude security personnel. They were very unfriendly and shouted at people that were not fast enough. Also very inefficient system, if you can avoid this airport at all cost.

Not Verified | Easily one of the worst airports in Europe. The staff are incredibly rude, unwelcoming, and unfriendly (unless you’re rich and are flying first class). The security lines are short but the day we flew through the airport, security decided that they should run a training for new security personnel recruits. What should’ve been a 10-15 minute security screening took nearly an hour. If you complained they picked on you and chose your bag for a random search and dumped out all of its private contents for everyone to see. The security staff were incredibly rude and unhelpful. It’s incredibly unsafe to run a security training on real passengers. They could’ve at least made it known that line for security was a training but they didn’t. When one of the passengers tried to complain to one of the heads of security, he said that he didn’t care at all. Copenhagen is a beautiful city but I definitely won’t return. The airport experience really ruined my trip. So much so I’m writing an airport review for the first time in my life.

✅ Trip Verified | I forgot my laptop in the plane coming in this airport and spent the night freaking out, but the next morning I found the most easy procedure from the Copenhagen airport to retrieve personal belongings and I had my laptop back very quickly (less than 13 hours between flight landing and getting it back) I am very grateful as I know it is not as easy in other countries

✅ Trip Verified | After an excellent time in Copenhagen, we arrived at CPH for our late flight back to the UK in plenty of time - we had been up for 14 hours and needed rest - but to our amazement there were no seats at the gate and everyone had to sit on the floor! This was so unbelievable and bad, the worst airport gate I have ever seen in all of my worldwide travels.