Chennai Airport

✅ Trip Verified | Came from DEL on domestic and departed to FRA from international terminal. Connectivity between terminals is a big pain area, specially if one has luggage to push around. The travellators don't allow for trolleys to go on them, walking all the way is the only option available. Further, international terminal is nothing but a mess and disarray. Gates are scattered far and in between. Too few food options and so called food court is full of pigeons fluttering around. Absolute mismanagement, small domestic terminals are better managed than this.

✅ Trip Verified | The worst experience with transfer I ever had. Arrived to T4 from Sri Lanka expected to transit out with Lufthansa with unfortunate layover of 10h. I was left 3.5h sitting in corridor in front of security check with explanation that I have to wait LU staff that will not come earlier the in couple of hours to pass me through despite I had valid boarding pass for my next flight! Moreover in Business class nobody cared at all no information and they even taken my passport for whole this time. Once this nightmare was over I found that behind security its even worse, it looks like after some natural disaster, all shops closed halfway destroyed, terrible lounge with one toilet in sanitary condition that would not allow to enter, never ever would take any transit through this nightmare, god bless I did not travel with kids this time

✅ Trip Verified | Very Poor Maintenance of toilets and Cleanliness. The airport didn't even deserve to a domestic arrival. Foreign nationals actually hesitate to step into restrooms or touch the walls. The Air conditioning is also so low and baggage receiving time is taking minimum of 1.5 hours. In such a case Tamilnadu can never promote tourism having so much of cultural spots like old temples and architecture. The toilets directions had not symbols if they are not able to read English they cannot go to the restrooms. The international standards are not maintained anywhere including the people communication skills.

✅ Trip Verified | A dilapidated interior, nothing attractive and staff without any empathy. Catering is nothing, renovation works everywhere and passengers eating while sitting on the floor. Lovely to depart from Chennai!

✅ Trip Verified | Worst airport anyone can find. Especially international arrival area. Dirty walls and floor. Baggage claim belt , too much rattling noise. Damaged trolleys. Big disgrace. Exiting and coming of airport is complete chaos.

✅ Trip Verified | Dirty, unorganised and terrible airport facilities. Half of shops are closed, people sitting on the ground and eating, boarding without any structure or organisation. Ground staff shouting around.

Not Verified | Immigration on arrival was ridiculously slow. On departure the check-in, Immigration and security was even slower. It took an hour and a half standing in queues. The airport itself is a disgrace.

Not Verified | Arriving into Chennai International Terminal is the worst experience. The toilets in the arrival hall are dirty, stinky and unhygienic. The luggage takes ages to come on the belt and the local transport system of Taxi or Auto is a total horror story. Have travelled to some very small international airports in more backward countries and I can confidently write that Chennai Airport is the worst I have seen till date.

Not Verified | Immigration clearing speed for both arrival and departure are very slow. About 90% of the counters are opened, but still slow. Better to increase the number or installing automatic machine for Indian nationals like Japan is doing. Business will be uncomfortable if this conditions continues.

Not Verified | Experience was not uniform. Some was good and the other was very poor. The luggage handling and porters were good. Was able to check into flight easily. The large baggage screening was efficient and pleasant. Immigration was extremely slow to the point where we would have missed the flight if we had not planned for more time than required. There were not enough officers to support the volume of travel. The same was true for security. Between immigration and security lines, the time taken was an hour and twenty minutes. The rest of the airport is not at an international level. It is more like a domestic airport. The seats also looked like they had not been cleaned in a long time. I hope the airport management will do something about the situation.