Chennai Airport

Customer Reviews

No Skytrax Rating
Terminal Seating 12345
Terminal Cleanliness 12345
Queuing Times 12345
Customer rating from 117 reviews
2/10
No Skytrax Rating
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1/10

"Immigration speed very slow"

(Japan)

Not Verified | Immigration clearing speed for both arrival and departure are very slow. About 90% of the counters are opened, but still slow. Better to increase the number or installing automatic machine for Indian nationals like Japan is doing. Business will be uncomfortable if this conditions continues.
Experience At AirportArrival and Departure
Date VisitSeptember 2022
Type Of TravellerBusiness
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
3/10

"Immigration was extremely slow"

(United States)

Not Verified | Experience was not uniform. Some was good and the other was very poor. The luggage handling and porters were good. Was able to check into flight easily. The large baggage screening was efficient and pleasant. Immigration was extremely slow to the point where we would have missed the flight if we had not planned for more time than required. There were not enough officers to support the volume of travel. The same was true for security. Between immigration and security lines, the time taken was an hour and twenty minutes. The rest of the airport is not at an international level. It is more like a domestic airport. The seats also looked like they had not been cleaned in a long time. I hope the airport management will do something about the situation.
Experience At AirportDeparture Only
Date VisitJuly 2022
Type Of TravellerBusiness
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Airport Staff 12345
no
1/10

"immigration was completely messed up"

(India)

Not Verified | Arrival immigration was completely messed up. Took over 90 mins. Officers were way too slow for an international airport. Lines were not marked properly, people were cutting the line left and right.
Experience At AirportArrival and Departure
Date VisitJuly 2022
Type Of TravellerBusiness
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages N/A
no
1/10

"Worst in cleanliness and hygiene"

(India)

Not Verified | Horrible. Worst in cleanliness and hygiene. Seating in the gate area and the floor looks it hadn't been cleaned in years. Restrooms are very very dirty and pathetic.
Experience At AirportDeparture Only
Date VisitApril 2022
Type Of TravellerFamily Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
1/10

"No health and hygiene"

(India)

Not Verified | Very pathetic airport in terms of service of International Airport. Airport manager can not be contacted easily for any complaints. Very basic services such as food are not available before immigration. Also as per rules a passenger can’t leave airport and enter again till airline service is open. No health and hygiene. Too many mosquitoes inside airport. Pathetic personal screening.
Experience At AirportDeparture Only
Date VisitMarch 2022
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
1/10

"Very poorly maintained"

(United Arab Emirates)

Trip Verified | Very poorly maintained / dirty. The lounges have mosquitoes around and staff is busy chit chatting. I am right now in travel lounge and the experience of service is very poor. Tables dirty, staff tired, things not in order. Tables aren’t cleaned and much more. Overall the airport needs cleaning cleaning and cleaning. Seems like cleaning isn’t priority at all!
Experience At AirportArrival and Departure
Date VisitMarch 2022
Type Of TravellerBusiness
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
1/10

"One of the worst airports I have ever been to"

(India)

Not Verified | One of the worst airports I have ever been to. Washrooms are extremely dirty. Not many eateries to chose from. Airport lounge gives access only 1 and a half hours before the departure which does not make any sense as 45 mins prior to departure is boarding time. Brainless.
Experience At AirportDeparture Only
Date VisitNovember 2021
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Signs 12345
Food Beverages N/A
no
3/10

"very few eateries and shopping possibilities"

(India)

Not Verified | Stinking toilets cleaned by unhygienic staff. No real options for shopping at the Airport - very few eateries and shopping possibilities. Broken trolleys - wheels never work.
Experience At AirportArrival and Departure
Date VisitAugust 2021
Type Of TravellerBusiness
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
1/10

"Worst experience and worst airport"

(India)

Not Verified | One of the worst airports. Actually the worst airport I have seen in terms of maintenance and hygiene. Worst security check. No guidelines, nothing. Nobody knows anything here. The girl at the security check and baggage check was very rude. She needs to learn some real manners. Worst experience and worst airport.
Experience At AirportDeparture Only
Date VisitJanuary 2021
Type Of TravellerFamily Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Wifi Connectivity 12345
Airport Staff 12345
no
1/10

"Queues are very unorganized"

(Australia)

Not Verified | This is the worst airport I have ever seen throughout my travel history. 95% of staff at check-in counter are contractors (Badra) and most of them have no idea about luggage handling. Recently, I was ripped off $100 for carrying an extra 1 kg. Never get to the toilet as they are the worst and no trolleys while you have to cross that long way from aircraft to immigration on arrival. Queues are very unorganized and expect some frustrating moments. I have never had a pleasant trip from Chennai Airport. Chennai is my hometown and unfortunately, I can't avoid this airport.
Experience At AirportDeparture Only
Date VisitFebruary 2020
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no