Chennai Airport

Customer Reviews

No Skytrax Rating
Terminal Seating 12345
Terminal Cleanliness 12345
Queuing Times 12345
Customer rating from 111 reviews
3/10
No Skytrax Rating
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1/10

"One of the worst airports I have ever been to"

(India)

Not Verified | One of the worst airports I have ever been to. Washrooms are extremely dirty. Not many eateries to chose from. Airport lounge gives access only 1 and a half hours before the departure which does not make any sense as 45 mins prior to departure is boarding time. Brainless.
Experience At AirportDeparture Only
Date VisitNovember 2021
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Signs 12345
Food Beverages N/A
no
3/10

"very few eateries and shopping possibilities"

(India)

Not Verified | Stinking toilets cleaned by unhygienic staff. No real options for shopping at the Airport - very few eateries and shopping possibilities. Broken trolleys - wheels never work.
Experience At AirportArrival and Departure
Date VisitAugust 2021
Type Of TravellerBusiness
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
1/10

"Worst experience and worst airport"

(India)

Not Verified | One of the worst airports. Actually the worst airport I have seen in terms of maintenance and hygiene. Worst security check. No guidelines, nothing. Nobody knows anything here. The girl at the security check and baggage check was very rude. She needs to learn some real manners. Worst experience and worst airport.
Experience At AirportDeparture Only
Date VisitJanuary 2021
Type Of TravellerFamily Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Wifi Connectivity 12345
Airport Staff 12345
no
1/10

"Queues are very unorganized"

(Australia)

Not Verified | This is the worst airport I have ever seen throughout my travel history. 95% of staff at check-in counter are contractors (Badra) and most of them have no idea about luggage handling. Recently, I was ripped off $100 for carrying an extra 1 kg. Never get to the toilet as they are the worst and no trolleys while you have to cross that long way from aircraft to immigration on arrival. Queues are very unorganized and expect some frustrating moments. I have never had a pleasant trip from Chennai Airport. Chennai is my hometown and unfortunately, I can't avoid this airport.
Experience At AirportDeparture Only
Date VisitFebruary 2020
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
1/10

"One of the worst airports"

(India)

Trip Verified | One of the worst airports. Due credit to the local government and AAI for the conjoined carelessness and lethargy towards the growing traffic. Sluggishness of the security personnel add to the misery of the passengers
Experience At AirportDeparture Only
Date VisitJanuary 2020
Type Of TravellerBusiness
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
1/10

"Very badly maintained"

(United States)

Not Verified | Very badly maintained. Probably the worst international airport I have seen. The staff don’t seems to know their job role. Hand Luggage screening while arrival is a joke. Security check while departure is pure nonsense - no security measures are followed. Entry and exit to the airport doesn’t need a review - horrible experience. Not sure if this city requires an airport. WiFi doesn’t generate password for international number, but an option is provided. WiFi password requirements is a clowns idea.
Experience At AirportDeparture Only
Date VisitJanuary 2020
Type Of TravellerBusiness
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
1/10

"Totally disorganised and filthy"

(Australia)

Not Verified | Cannot believe this is an international airport. Totally disorganised and filthy. Immigration officials think they are God's, rude and obnoxious. Need to realise they have a job nothing more. Probably need more training and exposure to other officials so they can get off their high horse. No announcements and all screen data is wrong. Atrocious. Wish we had another choice to enter South India.
Experience At AirportDeparture Only
Date VisitJanuary 2020
Type Of TravellerFamily Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Airport Staff 12345
no
1/10

"one of the worst airports in the country"

(Australia)

Trip Verified | Easily one of the worst airports in the country. Dirty and filthy. Poor service. Immigration services are pathetic. Officers are entitled and rude to families and women. Poor and slow security checks. The only business lounges with toilets located outside the lounge.
Experience At AirportDeparture Only
Date VisitJanuary 2020
Type Of TravellerFamily Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
1/10

"Very dirty rest room"

(India)

Not Verified | Very dirty rest room. Always wet. Seats are full of dust and dirt. Good thing is the friendly staff. Departure is overcrowded with people due to holiday season. AC not working properly. Mosquitoes inside airport. The airport maintenance is very poor compared to Bangalore, Delhi or Mumbai.
Experience At AirportArrival and Departure
Date VisitDecember 2019
Type Of TravellerFamily Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
1/10

"security check is the worst I've seen"

(India)

Not Verified | Ladies security check is the worst I've seen. Was pregnant and had 1 year old child and senior citizen mother and had to wait for 20 mins with just 3 to 4 people in queue. Tiny girl who kept laughing at our problems was in charge and the queue doesn't move at all. Worst is that she put another woman who had no problems in front of us. They were taking 5 mins per passenger while the other queue moved at least 10 people during this time.
Experience At AirportArrival and Departure
Date VisitSeptember 2019
Type Of TravellerFamily Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no