| Signage at the immigration area was a disaster on my last trip. The airport was divided into 3 sections OCI holders/Indian Passport Holders, Foriegners, E-Visa Holders. The queues for the latter two sections were super long and there was no proper signage. People kept going between queues, unsure of which one they should be in. There was only one person manning the snaking queues for the foreigners. And he selectively advised people where to go. At the end many people spent an hour waited in the wrong queue only to be told to join another queue at the end of it. Confusion was one thing. The manners of the immigration officers were non-existent. The officer at my queue was bullying a bunch of Korean passengers who seemed to be in Chennai on a work trip from Hyundai. He screamed and yelled in English so loudly at every one of them knowing that they couldn’t understand him. That alone took an 15 mins. I also noticed that he was asking everyone for additional information not asked for on the immigration card, as if we were supposed to have put it in and didn’t. He sent a few people to the immigration office after much scrutiny on their visa and passports and company letters for further checking. But when it was the turn of the boss, a westerner, of those people he sent for further checking at the special office came up, he let him go. But this time with his voice toned down by several notches. Mind you those folks had already waited for an hour in line. Every one in that group had the same documents. They all obviously came for the same meeting. My treatment was no exception. But because I have been traveling to Chennai for over a decade and at high frequency for work. He couldn’t scrutinize my documents too much. Still he asked for local contact name and number. And asked me 3 times where I worked and what our company did. I could tell he had no clue what I was saying - technology is beyond him. But he had to ask over and over again anyways. I breezed through in 5 mins. The luckiest one on the queue. The worst experience I’ve had. If I was a tourist, I would never come back here again just because of the treatment by the immigration.