Chennai Airport

Customer Reviews

No Skytrax Rating
Terminal Seating 12345
Terminal Cleanliness 12345
Terminal Signs 12345
Queuing Times 12345
Food Beverages 12345
Airport Staff 12345
Customer rating from 126 reviews
2/10
No Skytrax Rating
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3/10

Chennai Airport customer review

(Australia)

Flew in and out of Chennai International and domestic four times in Dec 2011 and Jan 2012. Arriving from Singapore was the worst it was a wet night and after purchasing the prepaid taxi voucher I exited the terminal to a scene from hell. Fifty or more taxis trying to load passengers in the rain. There was no proper queue arranged and it was a free for all. I last used Chennai airport in 2004 and it has just deteriorated since filthy toilets piles of rubbish swept into heaps beside overflowing rubbish bins with dirty chairs.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
4/10

Chennai Airport customer review

(United Arab Emirates)

Things are improving although slowly. Airport terminals are becoming larger newer with more international arrival and departure flights. Passengers have to be bear the brunt queuing time at immigration and security is too much. With more flights there is no increase in immigration and security counters no priority for women children or elderly passengers. Passengers spending so much time queuing only increases anxiety of the already stressed traveler. An increase of seating and cleanliness can be improved.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
1/10

Chennai Airport customer review

(United States)

Chaos is the one word which encompasses Madras airport. I think the people of this city ought to be ashamed of this gateway to this city. Filth grime poor hygiene and generally impolite staff make this an awful airport to arrive or depart through. The security staff are terrible. If you can avoid this airport then do so. I doubt if the modern new terminal is going to be any different since the staff running it will be the same.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
4/10

Chennai Airport customer review

(United States)

No change since last visit. Terminals are not the most modern. Bathrooms are not very clean and food options very limited. Seating options are very less as well for there are many international flights leaving within a small window. Security was quick and as always immigration officials are pleasant and chatty. This airport is not one where you want to be stuck for long. Can't wait for the new terminals to open up.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
1/10

Chennai Airport customer review

I recently used visited MAA via Cathay Pacific from Sydney and left for Sydney on Thai. The airport still has the staid look on it though the number of immigration counters seems to have increased. The luggage took a while to arrive. On the return leg the immigration and the security were a breeze; however the allocation of gates and the announcements leave a lot to be desired. The food items are overpriced and the toilets are quite unclean.
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1/10

Chennai Airport customer review

Used Chennai airport (arrival from BKK at 23:30) and departure to BKK at 0025. Security checks on arrival and departure are very strict but well organised and going through is relatively swift taken into account the ageing building. My flights being at night both on arrival and departure I could experience on arrival a problem for locating an exchange booth which is operated by Thomas Cook but in a remote corner stall. When outside the crowd and dim lights give a feeling of unsafety. On late night departure after the process of check-in airside hall is a shame for regular travellers ie. the ones not holding a pass to use VIP rooms. Ranks of dirty seats (check before you seat down) probably never cleaned up. No facility except one small food stall selling bad veg sandwiches and few drinks at extravagant price for India. No restaurant despite a sign showing there has been one may be 2 centuries ago - toilet and drinking water also to be avoided. All in all an unpleasant experience as no comfort and dirty place.
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1/10

Chennai Airport customer review

Used Chennai Airport for International arrival at 2330 and Domestic departure at 0555. Swine flu Immigration and Customs checks very swift as ours was the only plane arriving. The baggage though took more than 15 minutes to arrive on the belts. Had to walk just 5 mins to the domestic terminal for the early morning departure. "Tired looking" is an understatement for the domestic terminal. There were more than 100 passengers waiting for morning domestic flights after international arrival. No proper seating arrangements and many were sitting or sleeping on the floor. Toilets were awful and stinking. The whole terminal building is in a miserable condition.
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4/10

Chennai Airport customer review

Used Chennai airport for domestic arrival and intl departures last week. The new domestic arrival is now part of the intl terminal and is new. Took 10 minutes from plane to curb side (no checked bags). very impressed. The arrivals hall is spacious and well lit. Intl Departures has been a consistently good experience over the past 2-3 years. My flight departed at 21:30 so customs immigration and security all deserted. Immigration officials in Chennai more civil and polite than Delhi. overall good experience.
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2/10

Chennai Airport customer review

From plane to car took no more than 20 minutes which was great but airport itself looked very old and tired. Flew home from different airport (the modern but awful Cochin) so was spared the departure experience.
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2/10

Chennai Airport customer review

The facilities for transfer passengers domestic flight to international with a long wait between flights are poor. There is only one very small and not good quality restaurant. There is no where to rest in reasonable comfort.
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