Cancun Airport

Customer Reviews

No Skytrax Rating
Terminal Seating 12345
Terminal Cleanliness 12345
Terminal Signs 12345
Queuing Times 12345
Food Beverages 12345
Airport Staff 12345
Customer rating from 91 reviews
4/10
No Skytrax Rating
Sort Reviews by :
Show
6/10

"unpleasant arrival experience"

(United States)

Trip Verified | What a difference 14 months make. Second time traveling through this airport. Review limited to Terminal 3. Lengthy walk from gate to immigration area with very long lines. The WiFi was very spotty and I couldn't maintain a connection. Upon exiting customs/baggage claim, one is accosted by numerous time share reps who have set up shop there. This makes for an unpleasant arrival experience. The departure experience marred by overcrowding and very long lines to get through security. Post Security and Immigration, there is a huge duty free shop that you have to traverse to get to the concourse. The concourse and gate areas are very crowded with a dearth of seating. WiFi - unable to connect despite repeated attempts. Signal strength for cell/mobile was very poor. Terminal 3 needs an expansion to accommodate the thousands of passengers.
Experience At AirportArrival and Departure
Date VisitFebruary 2024
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages N/A
Wifi Connectivity 12345
yes
8/10

“No water stations to refill containers”

(United States)

Not Verified | With electronic boarding pass for a Delta flight to SEA, USA. Carry-on luggage only. Time from drop off at terminal 3 to clearing security, 18 minutes. Delta flight departure time 513pm. Arrival processing time with USA passport, using electronic/automated entry booth which prints your entry document with photo scan of passport and facial recognition scan. Line was long and people were trying to cut into the line, with resistance from people in line. Delta flight arrival at 415pm. Approximately 44 minutes. Waiting line organization could use some work on their part. No contact with immigration personnel. In advance paid Yucatan tourist tax and immigration processing fees/filling out forms. No water stations to refill containers, unreasonably expensive bottled water. Finding a reliable and honest rental car agency prior to trip was difficult and only found using other people's reviews. Required car Insurance costs are misleading or intentionally hidden. Some agencies refused to provide a copy of their insurance policies and prices when requested for review.
Experience At AirportArrival and Departure
Date VisitJanuary 2024
Type Of TravellerFamily Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
yes
3/10

“not a good experience“

(United States)

Trip Verified | The prices for food and drink at this airport are predatory, especially at Terminal 3, used primarily for international departures. There is no free drinking water available, and passengers are required to pay at least 94 pesos ($5.50) for a bottle of water that costs 10-15 pesos in town. Prices for restaurants are double and triple what one would pay in Cancun for a similar meal. The check-in kiosks (where one scans a passport or inserts a credit card) were inoperable for our American Airlines flight. Overall, not a good experience at CUN.
Experience At AirportDeparture Only
Date VisitJanuary 2024
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
3/10

"it is getting worse"

(Canada)

Not Verified | I waited for over an hour to get my bags. The new airport at Tulum is now open if you can try that one or Coxumel. I have travel to Cancun very frequently and it is getting worse.
Experience At AirportArrival Only
Date VisitDecember 2023
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Signs 12345
Food Beverages N/A
Wifi Connectivity 12345
Airport Staff 12345
no
2/10

"Scam you out of money"

(Canada)

Trip Verified | Scam you out of money. When we arrived we wanted to get 3 strawberry Daiquiris from the coconut bar outside by shuttles. The first red flag was he wouldn't accept US currency. Then 3 young girls kept getting drinks and he would only use their credit card. As I was waiting for my drinks the phone rang was my shuttle was leaving so I gave my credit card. When I got to the room i checked my credit card invoice he scammed me 218 Canadian$ for 3 drinks, no phone number, no email to contact - hoping my bank reimburses me. When going to those places use pesos only, they will rip you off huge
Experience At AirportArrival and Departure
Date VisitFebruary 2023
Type Of TravellerFamily Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
1/10

"frustrating getting to the airport"

(United States)

Trip Verified |  Very frustrating getting to the airport in Cancun. Traffic was horrendous. It took us over an hour to go 10 km. Once we arrived and got in line with frontier airlines, it was very slow, an hour in line with only one agent helping checked baggage for our group, and finally reaching an agent, we were informed that we should have printed out our baggage ticket at the kiosk. if the agent printed our baggage ticket out, it cost an extra $25. Our luggage weighed 43 pounds and they wanted an extra $50 to check it. The airport needs to have agents instructing travelers to print their baggage claim. The airport knows the difficulty due to road constructions in arriving on time and then to pressure you more while you’ve waited so long it’s just bad business. It doesn’t take a smart person to know they should inform their travelers will not be going back to Cancun in the near future.
Experience At AirportDeparture Only
Date VisitFebruary 2023
Type Of TravellerFamily Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Wifi Connectivity 12345
Airport Staff 12345
no
1/10

"A complete rip-off!"

(Switzerland)

Not Verified | Worst airport in the world. Bad signage, bad logistics, circle road system. Traffic outside the airport is crazy, took us over 3 hours to get to the main highway. But there’s worse: a local mafia is running the TAXI business outside the airport. They charge you $70-100 just to take you to the hotel area of the airport, which is barely 5-10 min away. More expensive than Paris or London! A complete rip-off!
Experience At AirportArrival and Departure
Date VisitDecember 2022
Type Of TravellerFamily Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages N/A
Wifi Connectivity 12345
Airport Staff 12345
no
7/10

"Arrival experience not very pleasing"

(United States)

Trip Verified | First time traveling through CUN airport. Very crowded immigration area with long lines. The WiFi was very spotty and the cleanliness of the bathrooms was just okay. Upon exiting customs/baggage claim, one is accosted by the numerous time share reps who have set up shop there. Arrival experience not very pleasing. Departure on the other hand is a different story. The check in area in Terminal 3 for US Airlines is very bright, clean and uncrowded. Security was a breeze to get through - no wait at all. Post Security - there is huge duty free shop that you have to traverse to get to the concourse and gates. The concourse and gate areas were somewhat crowded. Plenty of restaurant options as well as a food court and other shops. Cleanliness of lavatories was okay. WiFi - unable to connect despite repeated attempts. Signal strength for cell/mobile was very poor.
Experience At AirportArrival and Departure
Date VisitDecember 2022
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Wifi Connectivity 12345
yes
1/10

"Just be wary of this type of scam"

(United Kingdom)

Trip Verified | I would like to warn people so that it hopefully does not happen to them: When leaving the airport you will often be harassed to take a taxi. They offered me to pay by card and informed me the price would be $5. I stupidly did not look what the lady put into her machine and therefore sadly later found that she had charged 2,000 mexican pesos to my card (equivalent to approximately £80 in the UK). Just be wary of this type of scam as my bank were unable to refund me the money and it was a horrible feeling.
Experience At AirportArrival and Departure
Date VisitApril 2022
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
1/10

"Avoid this airport at your peril"

(Canada)

Not Verified | We arrived three hours before departure for our flight to Toronto via Charlotte, USA. There was one attendant booking in hundreds of people and many had connecting flights including my wife and myself, and we're both seniors. Apparently all the other attendants were at lunch. Are you kidding me! Ater waiting an hour and a half we finally got to an attendant and what a terrible experience that was - what an unbelievably disgusting experience. I wish I'd taken her name but we were in too much of a hurry to get to our flight. Then we had to into the security line, another long wait, we finally got to the gate for final boarding. Avoid this airport at your peril.
Experience At AirportDeparture Only
Date VisitMarch 2022
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages N/A
Wifi Connectivity 12345
Airport Staff 12345
no
1 to 10 of 91 Reviews