Cancun Airport

Customer Reviews

No Skytrax Rating
Terminal Seating 12345
Terminal Cleanliness 12345
Queuing Times 12345
Customer rating from 83 reviews
4/10
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Cancun Airport customer review

Cancun Airport has always provided exceptional service and a great experience. Terminal 1 is a bit old and always crowded but since I'm mexican I almost always arrive and depart from Terminal 2 which is a newer bigger and more modern terminal with a big round concourse comprising around 20 gates. The new baggage claim area is a total disaster they send 4 flights to the same conveyor just like in Mexico City even when there are many carousels left. Conveyors 15-18 are never used instead they exploit 1-10 and sometimes use 11-15. Organization is a big problem but its even a great and big international airport.
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Cancun Airport customer review

I flew into Cancun once from Charlotte. Customs and immigration were chaotic. Lines were formed all over. It took 2 hours to clear passport control. Check in was no problem at all.
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Cancun Airport customer review

Based on my last four visits to Cancun I would have to agree with the negative comments posted her by others. The exception - on 8th October 2004 I left Cancun for London Gatwick and everything went smoothly and quickly! We arrived at the airport about 90 minutes before our scheduled departure (charter Britannia BY362B 15:35 departure) and there was no queue at all - we walked straight up to the desk without our luggage having to undergo a manual search where we were checked-in quickly and we paid our departure tax there (none of the separate queuing as reported by Nick Williamson). The straight through to the departure lounge where we made some duty-free purchases and had a drink and then boarded the flight on time and departure was also on time. I guess that sometimes things work very well even in Cancun!
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