Cancun Airport

Very pleasantly surprised leaving from Cancun. Bright clean and large modern airport. Check-in for XL Airways was quick and efficient no delays at security ample seating in area with shops and food outlets. At 11 pm currency exchange was still open.

I suppose that I expected a bit more from an airport serving a major tourist area. First there is only one runway (which was closed for 20 minutes due to debris as we approached from Denver) and many of the gates have no jetways. When we departed we had to board a bus with no seats to be hauled to the far end of the tarmac to board our flight from portable steps. When you arrive you are besieged by people wanting to give you a "welcome package" - invariably people hawking time shares. If you have never been to Cancun before you have no idea that they are not affiliated with the company you booked your tours through. Very chaotic getting to ground transportation. This airport is decidedly third world which I found surprising.

Cancun Airport has undergone a great deal of improvement in the last year. Baggage reclaim was pleasantly quick and the immigration side is bigger and more efficient than previous years. They have X-ray machines now instead of opening everybodys case now but they still select many at random for close inspection which can delay you. The departure checkin desks appear on screen 3 hours before the flight but there was an hour queuing before the desk actually opened . The departure lounge in the international terminal has been vastly improved with a snack food court bar and a new duty free shopping area which passed the time quite nicely. All in all quite a good experience and much more efficient. There was no baggage search to delay checkin on departure this year but they still have a departure tax of $50 USD at check in !

Very impressed with the layout services cleanliness and comfort of the Cancun airport - well done. It certainly makes for an even better vacation experience.

I have arrived and departed via Terminal 2 (domestic flights) several times and it has been a decent experience. In fact CUN was making some progress previous to the Hurricane Wilma incident. The location of the airport is quite far away from Cancun but its in the center of the Maya Riviera complex. True many improvements can be made (especially when it comes to entertainment and ventilation) but it fares quite well compared to other Mexican airports. Transportation wise there are some problems but it fares better than Honolulu or San Diego.

Cancun airport was very unpleasant experience. There were signs everywhere that said "NO SMOKING" but everyone was smoking. If you can't stand the smoke this airport will be a terrible place. There is no enforcement to prevent people from smoking. In addition ventilation in the airport is pretty bad which doesn't help this situation. I even asked the security guard about this and she just told me "I am sorry".

Cancun airport is OK. I arrived and departed through Terminal 1 which is the older terminal. Customs and Immigration on arrival was orderly and straight-forward. Departures were well-labeled and frequently announced. Transport from the airport to Cancun is frustrating as you are guided to the $60 taxis. There is no signage or other directions to the $1.50 shuttle that departs every half hour. (I learned about this only for my return) The trick is that the shuttle only departs from Terminal 2 so from Terminal 1 you must first take the inter-terminal shuttle. Also annoying was the chronic smoking in the terminal even at the gates despite 'No Smoking' signs posted everywhere.

Cancun airport is really operated quite efficiently not that improvements cant be made. I have been in and out of this airport for 15 years and have experienced it all. Everything is a matter of perspective Mexico is Mexico some things are to be expected and prepared for.

Cancun Airport has always provided exceptional service and a great experience. Terminal 1 is a bit old and always crowded but since I'm mexican I almost always arrive and depart from Terminal 2 which is a newer bigger and more modern terminal with a big round concourse comprising around 20 gates. The new baggage claim area is a total disaster they send 4 flights to the same conveyor just like in Mexico City even when there are many carousels left. Conveyors 15-18 are never used instead they exploit 1-10 and sometimes use 11-15. Organization is a big problem but its even a great and big international airport.

I flew into Cancun once from Charlotte. Customs and immigration were chaotic. Lines were formed all over. It took 2 hours to clear passport control. Check in was no problem at all.