Cancun Airport

Not Verified | The worst treatment in an airport that I have received in my life. The people who work there are despotic and uneducated! I don't recommend to travel to Cancun airport!!

Not Verified | It was an awful experience. The line to go through immigration was 90 minutes and completely disorganized. Nobody giving you directions. People were wearing no mask. The immigration personal was very unprofessional. No respect for keeping distance in the middle of the Pandemic. I don’t recommend this airport at all.

Not Verified | Very rude crew at this airport. Took husbands hair cream and my nail file in the blink of an eye and teeth it away. Went through our luggage as if we were hiding a bomb taking stuff out and digging through, even though we asked if there was something in particular they were looking for and if we can help get it out. Would not even say hi, look at us or say anything on English to us. For an airport employees in a tourist destination this is a very bad image for the country. Spoiled my experience of Mexico. Don’t want to back back here unless really really need to.

✅ Trip Verified | I have been coming to the Cancun airport for over 10 years. Every time it’s same, but this time was even worse! The pick up for our luggage changed turnstiles 3 times. Customs went so slow that there was barely any room for people…there was no organization, no lines. Everyone was crowded in luggage pick up with no possibility for social distancing. Cancun international arrivals have always been bad but this time was the absolute worst.

Not Verified | This airport is the worst I’ve ever been to in the world. Nobody that works at this airport knows what they are doing nor do they care. They say “I don’t know” to every question a typical traveler would ask or need help with. They yelled at me at the gate when it was my turn to step up to the counter to find out why I paid for a first class seat that they said wasn’t available. All my flights and statuses were paid and confirmed months ago and then the week and day of our flights. They rig their scales for checked bags which we proved to them when we pulled out our luggage weigh tool. Had we not had that they wanted to charge $300 for 1 checked bag that weighed 43 lbs- their scaled claimed our bag weighed 102lbs. They take so long to figure out how to do their job that it caused me to miss my first flight- and connecting flight- they made me book another ticket - on my dime- on top of the first class ticket already purchased. To net this out to all the people considering flying into Cancun international airport - don't. As wonderful as my time was in PDC - this airport nightmare made this trip not worth taking. Staying home in the US in lockdown (no we aren’t locked down, but if we were) would have been better than having to spend a second in the Cancun Airport.

Not Verified | Worst airport I have ever been to. I will never come back to Mexico just because of this airport. No body working here cares about anything or anyone. Literally almost missed my flight even though I arrived there 3 hours before my flight. Waited in line for over 2 hours just to check bags in. They are such a scattered mess. I have never been more grateful to be back in the U.S. What a mess.

Not Verified | Yesterday, June 20, I took a flight from Cancun airport to Miami. As I was boarding my American Airlines Flight, I was told I was "selected" and told to go to a nearby table where a female official was seated. This official proceeded to treat me as a serious criminal ordering me to take off my outer long sleeve shirt, having me lift my tee shirt up as she swabbed my entire waist line and other most embarrassing things. All of this was done right next to where all other passengers were boarding my flight. What an absolute embarrassment to have this take place in public view. Of course, after nothing was found I was allowed to board my flight but what a shame that Mexican authorities just pick someone at random to conduct this type of intrusive procedure right in public view of everyone. This was a terrible experience.

Not Verified | Plan to be there 2.5 to 3 hours before your flight and you’ll be alright. You have to fill a form saying you don’t have COVID (and that’s separate from the negative Covid test needed for travel back to your home country). Make sure your phone is fully charged. There’s expected chaos but if you only speak English there are always Americans you can ask for instructions. Security doesn’t take more than an average US airport. When you fly into Cancun, keep every piece of paper they give you at immigration. Don’t worry about arriving very early to the airport, there are many restaurants and Starbucks inside. (I was at terminal C). The only lounge at the airport isn’t affiliated with any airline, entry fee is about $30. I didn’t try it.

✅ Trip Verified | Avoid at any cost this “airport”/country. It took us 2 hours to check in: disorganized, poorly managed long lines. Check-in officers are slow, have a question - go find someone who can understand and give an adequate answer, you will be lucky if you do. We almost missed the flight, another 3 minutes and we would have been stuck there. Trying so hard to get to our flight, we run into incompetence, indifference and unwillingness to help us. When explained that we were miserably missing our flight, the only phrase the staff stubbornly repeated is “go in line”. Period. If you want to ruin your vacation, go to Mexico.

Not Verified | As an airport in the middle of major tourist destinations, this airport is designed to promote confusion and panic for visitors who likely do not speak Spanish and have little experience of the country, with the goal of getting money from them. Several people will stand inside the airport asking about boarding times to inspire urgency and saying there is not frequent buses to take travelers to different terminals, and that you need to take a taxi to make it on time (this is absolutely not true, there are frequent free buses to transport people around the airport terminals). Definitely be aware of your terminal beforehand, but don’t fall to this trick if you don’t. Check in process requires standing in a massive line to check bags, but payment for those bags are located 100 yards away, but then you have to go back to the first counter to prove purchase and receive your ticket. This is set up to be a time waste and is completely avoidable. Baggage check is laughable, you often have to push your own luggage through the medal detector, and bags are pulled to check items, but they are not going to make it super apparent your bag has been pulled (keep an eye on your stuff). During the pandemic, different questionnaires are required to be completed (which seems fine, there is clearly a need to be safe), but requires a scavenger hunt without any clues to track down the QR codes, forms, and pens to complete. Please plan for way more time than you think, be confident (if you feel panicky from someone who works at an airport, they’re probably trying to get money from you somehow, why would an airport official make you feel extremely uncomfortable and panicky). Side note: Tulum was incredible, would recommend renting a car for travels though.