Cancun Airport

Landed at CUN airport from a flight coming from Montreal. There was at least 30 minutes of waiting to pass passport control probably because there were many flights landing at the same time mostly coming from the USA but my bags were already out. Check-in and to clear security went smoothly. The terminal was not very big but it's pretty busy. Overall Cancun airport is not too bad and it has a couple of shops and restaurants.

Just returned this morning Cancun to Glasgow. Check-in at Cancun was shambolic as we had to join a queue leading to two premium seating check-in desks displaying on the monitor check in for Manchester and Glasgow. When we eventually got to a desk it was just a shambles the PHS handling staff member labelled our suitcases then for some reason lifted them off the conveyor and then just by chance after we arrived at the departure lounge we noticed that we had been allocated economy seating at the rear of the aircraft. After contacting a female member of PHS staff she managed to get our seating changed to Premium. Needless to say our two suitcases never arrived in Glasgow. So be aware if you visit Cancun.

Very nice well organized airport has improved greatly over the three times we have visited the area. However - do not purchase food or gifts at the shops. Lunch for 2 adults and 2 children $123. Purchased a few gifts once we got home noticed the suggested retail prices was whited out and we were charged double what it should have been. Very disappointing and has contributed to our decision not to return to the area.

I use this airport several times a year. Though the name says "International" it is an ordinary US regional airport. The airport is served by feeder commuter flights for majors plus some mainline flights. A small restaurant and a few shops are at the terminal. The terminal is well kept and is connected to a parking building so that you do not have to go out during the cold winter. The free WiFi is available. I would like to mention that TSA personnel's at this airport are professionals and have never been unpleasant.

Cancun Airport This was a bright clean and friendly airport with a good range of shops and cafes. The staff were friendly and helpful. I flew in to Mexico via a different airport so my experience of Cancun is based on departures only.

This airport is new and is fairly easy to navigate. Parking in front of the terminal is excellent. I flew into CUN and had to stop at the agricultural inspection station because I had 4 cats. The agricultural inspector was very nice and my paperwork was in order but under current law each passenger is allowed only 2 cats so Aduana wouldn't let me take all of my cats out with me until necessary paperwork was completed. Overall the airport is excellent for facilities.

My husband and I departed the Cancun airport for Chicago just after the Christmas Day terror attempt resulting in increased security. We were prepared for the security delays and allowed time to pass through. The airport experience was uneventful. I have a titanium knee replacement and always get stopped at security! It's expected and never intimidating. However: During this time of heightened security I passed right through the scanners. Either the screeners didn't question what they saw or they missed it. It could have been a weapon! I am now concerned that I didn't mention this at the gate but I didn't . Just hoping that the airport officials read these comments.

Very impressed. Compared to Dubai airport (supposedly one of the best) it was excellent. Good places to eat and nice shops. Exceptionally clean toilets.

Third world airport is a scary sounding phrase but Cancun airport doesn't deserve the scary reputation that this suggests. In several trips through Cancun in the past three years I have never had a problem. On arrival transiting through immigration was reasonably fast and checked baggage always turned up quickly. Sometimes (if your 'number comes up') Mexican customs makes a more thorough search of your baggage (including x-raying) but even this wasn't too much of a problem. On departure I’ve found that the airport processes people quickly and that security line-ups are minimal. There is plenty of comfortable seating in the departure area and many options for the shopper or traveller with time on their hands (including one of those typical Mexican pharmacies that sell just about any kind of drug without requiring a prescription). I only have two issues with Cancun: Firstly the number of time share hawkers waiting to pounce on you right after you exit customs some masquerading as representatives of the tour companies. Just ignore them and keep walking. The other issue is temporary – Cancun is building a new runway and the road network is a little messed up while construction is in progress making it slow driving in and out. In summary Cancun airport is easier to arrive at and depart from than a number of "First world airports" that I’ve travelled through in recent times and they should be complimented for doing a good job.

It's really a tale of two airports. The immigration and arrivals areas are bad. I arrived 3.5 hours ahead of the party I was meeting in Cancun. I went through immigration and started over to baggage claim. The people on my flight and I waited more than 30 minutes for our luggage. After that the challenge is dodging the timeshare hawkers. Right when you walk into the rental car area there is an area of bank teller like booths staffed with people who wave you over urgently as soon as you make eye contact. It seems official but don't fall for it. If you dont get stuck with that then there are people standing around who pretend they are going to help you to your rental car or to the transportation to your hotel but it always ends up turning into a timeshare commercial. Also there is no place to sit so if you have to wait for any amount of time you have to sit on the floor. I would suggest when arriving leave straight away from the airport and dont make eye contact with anyone! Just plow through to the exit. The departure area is much nicer. Pretty clean lots of shops and stuff. I was amazed at how decent it was. No problems with the departure process. Planes are slow to board. Security goes through every carry on bag as you board the plane. The beauty of Cancun far outweighs the bad stuff at the airport. Just get out of there as soon as you can and enjoy the paradise that awaits