Cancun Airport

Customer Reviews

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Terminal Seating 12345
Terminal Cleanliness 12345
Queuing Times 12345
Customer rating from 83 reviews
4/10
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Cancun Airport customer review

Third world airport is a scary sounding phrase but Cancun airport doesn't deserve the scary reputation that this suggests. In several trips through Cancun in the past three years I have never had a problem. On arrival transiting through immigration was reasonably fast and checked baggage always turned up quickly. Sometimes (if your 'number comes up') Mexican customs makes a more thorough search of your baggage (including x-raying) but even this wasn't too much of a problem. On departure I’ve found that the airport processes people quickly and that security line-ups are minimal. There is plenty of comfortable seating in the departure area and many options for the shopper or traveller with time on their hands (including one of those typical Mexican pharmacies that sell just about any kind of drug without requiring a prescription). I only have two issues with Cancun: Firstly the number of time share hawkers waiting to pounce on you right after you exit customs some masquerading as representatives of the tour companies. Just ignore them and keep walking. The other issue is temporary – Cancun is building a new runway and the road network is a little messed up while construction is in progress making it slow driving in and out. In summary Cancun airport is easier to arrive at and depart from than a number of "First world airports" that I’ve travelled through in recent times and they should be complimented for doing a good job.
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Cancun Airport customer review

It's really a tale of two airports. The immigration and arrivals areas are bad. I arrived 3.5 hours ahead of the party I was meeting in Cancun. I went through immigration and started over to baggage claim. The people on my flight and I waited more than 30 minutes for our luggage. After that the challenge is dodging the timeshare hawkers. Right when you walk into the rental car area there is an area of bank teller like booths staffed with people who wave you over urgently as soon as you make eye contact. It seems official but don't fall for it. If you dont get stuck with that then there are people standing around who pretend they are going to help you to your rental car or to the transportation to your hotel but it always ends up turning into a timeshare commercial. Also there is no place to sit so if you have to wait for any amount of time you have to sit on the floor. I would suggest when arriving leave straight away from the airport and dont make eye contact with anyone! Just plow through to the exit. The departure area is much nicer. Pretty clean lots of shops and stuff. I was amazed at how decent it was. No problems with the departure process. Planes are slow to board. Security goes through every carry on bag as you board the plane. The beauty of Cancun far outweighs the bad stuff at the airport. Just get out of there as soon as you can and enjoy the paradise that awaits
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Cancun Airport customer review

Very pleasantly surprised leaving from Cancun. Bright clean and large modern airport. Check-in for XL Airways was quick and efficient no delays at security ample seating in area with shops and food outlets. At 11 pm currency exchange was still open.
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Cancun Airport customer review

I suppose that I expected a bit more from an airport serving a major tourist area. First there is only one runway (which was closed for 20 minutes due to debris as we approached from Denver) and many of the gates have no jetways. When we departed we had to board a bus with no seats to be hauled to the far end of the tarmac to board our flight from portable steps. When you arrive you are besieged by people wanting to give you a "welcome package" - invariably people hawking time shares. If you have never been to Cancun before you have no idea that they are not affiliated with the company you booked your tours through. Very chaotic getting to ground transportation. This airport is decidedly third world which I found surprising.
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Cancun Airport customer review

Cancun Airport has undergone a great deal of improvement in the last year. Baggage reclaim was pleasantly quick and the immigration side is bigger and more efficient than previous years. They have X-ray machines now instead of opening everybodys case now but they still select many at random for close inspection which can delay you. The departure checkin desks appear on screen 3 hours before the flight but there was an hour queuing before the desk actually opened . The departure lounge in the international terminal has been vastly improved with a snack food court bar and a new duty free shopping area which passed the time quite nicely. All in all quite a good experience and much more efficient. There was no baggage search to delay checkin on departure this year but they still have a departure tax of $50 USD at check in !
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Cancun Airport customer review

Very impressed with the layout services cleanliness and comfort of the Cancun airport - well done. It certainly makes for an even better vacation experience.
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Cancun Airport customer review

I have arrived and departed via Terminal 2 (domestic flights) several times and it has been a decent experience. In fact CUN was making some progress previous to the Hurricane Wilma incident. The location of the airport is quite far away from Cancun but its in the center of the Maya Riviera complex. True many improvements can be made (especially when it comes to entertainment and ventilation) but it fares quite well compared to other Mexican airports. Transportation wise there are some problems but it fares better than Honolulu or San Diego.
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Cancun Airport customer review

Cancun airport was very unpleasant experience. There were signs everywhere that said "NO SMOKING" but everyone was smoking. If you can't stand the smoke this airport will be a terrible place. There is no enforcement to prevent people from smoking. In addition ventilation in the airport is pretty bad which doesn't help this situation. I even asked the security guard about this and she just told me "I am sorry".
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Cancun Airport customer review

Cancun airport is OK. I arrived and departed through Terminal 1 which is the older terminal. Customs and Immigration on arrival was orderly and straight-forward. Departures were well-labeled and frequently announced. Transport from the airport to Cancun is frustrating as you are guided to the $60 taxis. There is no signage or other directions to the $1.50 shuttle that departs every half hour. (I learned about this only for my return) The trick is that the shuttle only departs from Terminal 2 so from Terminal 1 you must first take the inter-terminal shuttle. Also annoying was the chronic smoking in the terminal even at the gates despite 'No Smoking' signs posted everywhere.
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Cancun Airport customer review

Cancun airport is really operated quite efficiently not that improvements cant be made. I have been in and out of this airport for 15 years and have experienced it all. Everything is a matter of perspective Mexico is Mexico some things are to be expected and prepared for.
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