Brisbane Airport

❎ Unverified | First of all: as a disabled person with a disabled parking pass, the short-term parking at the international airport is terrible. When my daughter and I went to pick up husband, all signs said "Undercover parking full - please only park in undercover parking, if your a long-term parking customer. All short-term parking customers: please proceed to the outside parking lot". OK, so we did what we were told and followed the signage to the outside parking lot for the designated short-term parking. It was located at the end of the undercover multilevel car parking building. We drove around and around and could not locate 1 designated disabled spot whatsoever. We looked again: Nothing!! And had we chosen one of those spots, it was a very long distance from the terminal access - a longer walk and more difficult for those with a disability coming to pick up family or friends. There was no way, that I or my daughter could handle such a difficult trek and may I add: there was no signage that we could easily see pointing anyone from the outside short-term parking to the terminal access. So, we decided we had no choice but to ignore all temporary and permanent signage and try and search for a disabled park inside the multilevel car park, close to the elevator's. After 2 levels, we found several vacant disabled spots in the designated long-term parking section. This is what we needed, so we took one. Major problems here: Undercover Multilevel carpark was not full, when signs said it was. For the requirements of disabled people: clear signs need to be pointed to all disabled parking. It would make better sense to put long-term parking outside and short-term parking inside, as the turnover and movement of passengers and family meeting passengers is greater. Disabled drivers or those with a disabled parking pass need to know where to go clearly and quickly. There are no disabled parking places for anyone forced to park outside. Those who cannot walk long distances, with a disabled parking pass need to access all available disabled parking places, whether they are short or long term with clear signage and a physical person assisting those coming in. Brisbane Airport Corporation need to understand that the current parking set up and organisation is too complicated, confusing and unhelpful for those of us who already suffer daily from mobility issues. The other issue is the following: The aluminium and brown tan rows of seating provided in the international arrivals waiting hall must be at least 20 years old. I am sure I remember these exact same seating rows in use in this same seating / greeting area when I was in my early 20's - which was about 28 years ago. If not, they certainly look and feel that old and make one feel like the BAC does not concern itself with the comfort and health of family / friends arriving to pick up loved ones in the arrivals hall at the international terminal!!

❎ Unverified | I didn't have any problems at the airport, my son found a parking space straight away and yes it is expensive. There was no queue at the Qantas check in and I found the staff to be polite and friendly, what was nice was that my son was allowed to come to the gate with me to see me get my flight and say goodbye. We had a walk through and the shops were very good and staff polite. Even though I wasn't there long it wasn't as bad as some of the reviews make it out to be.

✅ Verified Review | Whilst the airport is modern and clean, the seating was clearly not designed for comfort. We arrived at 21.30 for a 00.55 flight which was delayed by two hours. Not a cushion in sight and our 5 hour sojourn was probably the most uncomfortable I have spent in an airport.

❎ Unverified | Brisbane airport is cold. Make sure to pack warm clothes because they are running the air conditioning to suit Eskimos rather than Queenslanders travelling to Bali. Overall the airport is very modern, clean and safe as you would expect in an Australian capital city.

You better hope your flights are not delayed as some designer has purposely designed the lounges with wooden and steel bbq furniture with no cushioning. This is definitely not conducive to international travel as passengers are forced to arrive 3 hours early and have to sit. Not one person was sitting in the wooden or steel chairs in the lounge. They were in the cafes sitting on steel cold furniture. What were they thinking! This is embarrassing Brisbane. Melbourne, Sydney, Adelaide and Perth provide comfort for tourists and travellers. Sack the interior design team!

✅ Verified Review | Great friendly staff and good customer service. Always experienced a great service. There are occasional queues but staff are extremely professional. I have passed through this airport many times and always had a very pleasant experience. This is in contrast to many European airports.

✅ Verified Review | I had never been to Brisbane domestic airport before. What a lovely airport. Lots of glass and light, very modern and glossy. We were in transit from Townsville to Melbourne so took advantage of the time to explore the airport itself. There were a lot of shops, and places to eat especially in the Qantas area where there is a good food court. We headed outside to the concourse which was really nice again, plus you could see the train station, so easy to get to the city. Good to know for next time. We really enjoyed this airport and the food in the Vietnam "street food" restaurant was really nice too.

✅ Verified Review | The most positive thing was that staff were very friendly. Other positive points are the (Qantas) domestic terminal was clean, and queuing time was unnoticeable (both at the security and the gate). In addition, every passenger had the choice of some national/local newspapers at the gate. On the drawback side, my gate was downstairs (gate 1) and there was not wifi available, which was unbelievable.

✅ Verified Review | Virgin's check in was poorly staffed and the queue to 50+ minutes. The airport security was a joke. I am all in favour of airport security and, having two metal knees, am well used to being body searched. I am not used to being made to wait 10 minutes for this, nor having to go through the scanners a second time as they have kept me waiting so long. I suggest they get their act together. Even sub Saharan African airports are more efficient.

Unbelievable. Having traveled through quite a few different countries in my life, this was by far the worst experience. I was going through Brisbane airport from Tokyo on my way to Adelaide. I had 1.5 hours to transfer. Customs was extremely busy - usually in this case there are staff to usher domestic connections through so they do not miss their flight. Not here! When notifying staff of my domestic connection I was told - bad luck! I got out with 40 mins to spare, lined up for the bag drop to be told they could not take it as it was within an hour and to run outside to take a bus to the domestic terminal and grab the first person for help. The bus comes every 10 minutes which I of course just missed. There were so many people waiting I barely got on the next one. Anyway - I obviously missed the connection. The response I had was - it happens. Right. That is the worst designed airport I have ever encountered. Avoid at all cost or give yourself three hours for the connection and expect zero help from any staff. Disgraceful.