Brisbane Airport

Customer Reviews

No Skytrax Rating
Terminal Seating 12345
Terminal Cleanliness 12345
Terminal Signs 12345
Queuing Times 12345
Food Beverages 12345
Airport Staff 12345
Customer rating from 168 reviews
4/10
No Skytrax Rating
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3/10

Brisbane Airport customer review

Have travelled through BNE International terminal 7 times over the last few months and it seems to almost be a tale of two airports. Outbound I have no problem whatsoever there are rarely any queues (of more than a few minutes long) for security and passport control. Check in is always a breeze again I have never queued for more than a minute or two. The facilities once you get through customs/security are fine too. There's a fair selection of eateries and seating and it's generally clean and tidy. Coming back is a different matter - I've had queues of up to 45 minutes for immigration (as a non-Australian passport holder) and the same again for quarantine. Just what you need after a 24 hour plus flight.
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4/10

Brisbane Airport customer review

Transfer from Brisbane Domestic Terminal to Brisbane International Terminal seamless. Quick ride across on Airtrain link. Check-in at Qantas was fast with only a short queue. However a long queue was encountered at customs which resulted in a half an hour 'crawl' to the customs officer. Customs officer was polite and at this time every customs station was manned. Another 20 minute wait to pass through security. It appears that queues form in the morning (as I encountered) but afternoons are quite relaxed as shown when arriving at 4.30PM. Quick check through immigration and customs again with polite customs staff. Bags quick to be out on carousel. Departing from aircraft to leaving terminal would have been 25 minutes. Prefer Brisbane and Melbourne International Airports over Sydney.
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4/10

Brisbane Airport customer review

Checked in on line so went to bag drop & then to security check all in 5 minutes. Arrival - walked from plane to baggage claim to find bags already on belt. Good variety of shopping/eating outlets for domestic terminal. The only failure is the airtrain. It doesnt run after 8pm & with many domestic flights arriving & departing after this plus international departures it would make sense to run it longer as it offers a good service.
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3/10

Brisbane Airport customer review

Brisbane Airport - inbound international - we were lucky at customs as we were at the back of a long queue when a friendly customs official starting checking from the back and cleared us through really quickly. Once outside though the scrum to get a lift to the car park was dreadful. Outbound international - we decided to use the train (a long slow journey and not an "express" by any stretch of the imagination) which did take us straight to the terminal. Once inside and checked in went through to departures but were disappointed in two things - no lounge in International accepting Priority Pass and the standard and spread of offering of catering was poor - not much better than Bristol.
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5/10

Brisbane Airport customer review

Entry through Brisbane International was simple fast and with no problems. Immigration staff very friendly informative and dealt efficiently with a smile on their faces! A nice welcome to Australia especially in the evening - thank you. Exiting was a similar pleasure - no problems friendly staff varied selection of retail outlets fairly priced. This must be one of the easiest airports to exit with a hire car. Thank you to the lady at Red Spot who said I could follow her out of the airport to the motorway - nice touch. In conclusion a quality airport
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3/10

Brisbane Airport customer review

Cleared passport control in 10 minutes despite a JAL 747 arriving at the same time and my bag was quickly on the baggage belt. Bought a return Air Train ticket to Roma Street station for $24 and checked in to the hotel just over an hour after landing. The domestic terminal for my onward flight to Darwin was very busy with a massive queue for the bag drop off desk. Once through security there were plenty of seats and a reasonable choice of shops and dinning options.
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4/10

Brisbane Airport customer review

Used the Domestic terminal the Qantas area. Just a quick credit to Qantas as well as BNE airport here the 'Quick Check' kiosks are very good and there are lots of them. It was very easy and took me 45 seconds to check in. Just a tip the Bag Drop line can be very long! Security was not an issue. They did there job I did mine no one got 'hurt'. I dont see why so many people complain on security when they are doing there job. I have gone through Brisbane a few times Domestic and International and I have never had a problem with security. Up stairs after security Plenty of shops all open (it was 2pm anyway) with your pick of coffees Subway Pies also a Newsagent with nearly everything in it for the flight. Toilets were very clean a credit to the cleaning staff at the airport everything was clean. But once I had to go up to the concourse to my gate there was only one little coffee shop with big prices. At those gate areas it was a large area with a good area to watch the planes take off and land. Im starting to find this airport easier and more comfortable than Sydney in some ways. Anyway good airport with good clean facilities.
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Brisbane Airport customer review

BNE international. Once my favourite airport. I arrived at the same time as a number of other flights. Not enough immigration officers on duty so 25 min wait. Rude and unpleasant. Luggage collection - another 15 mins. Tried to report missing luggage but no one there anyway. 25 min wait for customs. A long line with Japanese tourists having no idea what to do and being yelled at by immigration staff in English. Nice welcome. Staff in food and drink area told me long waits are normal as are complaints. Will use SYD in future.
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Brisbane Airport customer review

BNE domestic. Getting a bit crowded these days with passengers and looking a bit worn. Last air train during the week/weekend leaves at around 7pm from the city. To bad if you have a later flight. Toilets in the terminal building need some attention. Upstairs in the gate areas the food or lack of it is bad with the mere basics at crazy prices with less choice. No real loungers apart from 2 in the Aromours coffee lounge area.
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Brisbane Airport customer review

Note that there are no busses or trains departing Brisbane city for the airport after about 7.00pm. I just found out about this the hard way.
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