Brisbane Airport

Customer Reviews

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Terminal Seating 12345
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Customer rating from 152 reviews
4/10
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4/10

Brisbane Airport customer review

Used the Domestic terminal the Qantas area. Just a quick credit to Qantas as well as BNE airport here the 'Quick Check' kiosks are very good and there are lots of them. It was very easy and took me 45 seconds to check in. Just a tip the Bag Drop line can be very long! Security was not an issue. They did there job I did mine no one got 'hurt'. I dont see why so many people complain on security when they are doing there job. I have gone through Brisbane a few times Domestic and International and I have never had a problem with security. Up stairs after security Plenty of shops all open (it was 2pm anyway) with your pick of coffees Subway Pies also a Newsagent with nearly everything in it for the flight. Toilets were very clean a credit to the cleaning staff at the airport everything was clean. But once I had to go up to the concourse to my gate there was only one little coffee shop with big prices. At those gate areas it was a large area with a good area to watch the planes take off and land. Im starting to find this airport easier and more comfortable than Sydney in some ways. Anyway good airport with good clean facilities.
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Brisbane Airport customer review

BNE international. Once my favourite airport. I arrived at the same time as a number of other flights. Not enough immigration officers on duty so 25 min wait. Rude and unpleasant. Luggage collection - another 15 mins. Tried to report missing luggage but no one there anyway. 25 min wait for customs. A long line with Japanese tourists having no idea what to do and being yelled at by immigration staff in English. Nice welcome. Staff in food and drink area told me long waits are normal as are complaints. Will use SYD in future.
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Brisbane Airport customer review

BNE domestic. Getting a bit crowded these days with passengers and looking a bit worn. Last air train during the week/weekend leaves at around 7pm from the city. To bad if you have a later flight. Toilets in the terminal building need some attention. Upstairs in the gate areas the food or lack of it is bad with the mere basics at crazy prices with less choice. No real loungers apart from 2 in the Aromours coffee lounge area.
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Brisbane Airport customer review

Note that there are no busses or trains departing Brisbane city for the airport after about 7.00pm. I just found out about this the hard way.
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Brisbane Airport customer review

Just came back from a stay in Japan. I departed and arrived in BNE. Going out immigration was a breeze and all the shops were open at 6 am but the coffee shop before immigration is way overpriced. Shops after formalities are good. A little overpriced but hey its a airport! Got on the flight easy. Comiming home the signage was clearly posted. "Transat go to the left Customs go to the right" It was time consuming going through Passport control and customs. After customs and in the arrival hall not much is on offer. Only Currency exchange and car hire desks. Good little airport but could use a few more shops after arrival!
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Brisbane Airport customer review

As Brisbane is my home town and I travel extensively for business (mainly domestic) I use the airport a lot. The domestic terminal although a well designed building can be stretched for capacity at peak times. QANTAS check in although automated still lacks enough staff at peak times with the queue winding out the doors. Security checks are very quick and thorough with polite staff. A travelator on the Qantas pier like on the Virgin one is a must. Baggage collection is fairly quick (unlike Melbourne). The International terminal is again stretched at peak times both departing and arriving. Again QANTAS check in is inadequate where even Club check in takes far to long. Security is again fast and efficient but Customs both inbound and outbound seem to be stretched to the limit of their capabilities even with all counters and personel working. Transport to and from BNE is it's biggest downfall. Very farsighted in developing a rail link but let down by poor frequency the Airtrain even though very heavily marketed is not an attractive option for frequent travellers. I have used the service many times and it is fast reliable comfortable and not too expensive when compared to comparable services in other countries. The only problem is that it ceases operation far to early in the evening for when I'm returning. If you don't make it easy for people to use it they won't! The consequence is the traffic snarls which occur every evening with people waiting for passengers to arrive. Again the airport should consider a "stay in your car" parking area short of the terminals for such use.
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Brisbane Airport customer review

Both domestic and international airports are reasonable in my view for most aspects of travel. Checking in when travelling interstate on business is very fast with the modern machines. The real problem is the airtrain - it is becoming non-existent. The last train is at 19:30 and it seems that the service has been downgraded to about half-hourly even around 6pm the time I last went out to the airport 2 weeks ago. There are flights coming in way past this time and the service needs to be every 15 minutes to have any hope of being used. And it is too expensive. In general the transport situation at Brisbane airport is a complete disaster. Due to the limited usability of the train most people are still in the mode of being picked up or dropped by family members to avoid the huge taxi fares especially from the west side (I did it recently - $55). The traffic out there is out of control. This is a joke - no other modern city I have been to in recent years in Australia western Europe and even the US has such poor transport options from its major airport. Sydney Berlin Atlanta Amsterdam Heathrow Paris Lyon Seville Hong Kong Singapore Narita and many others all have excellent public transport to the airport. What is wrong with Brisbane?
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Brisbane Airport customer review

It is very spacious clean and tidy and accomodates crowds very well in the check-in area and departure gates. Airside Shopping has improved significantly since it opened in 1995. On the down side queues for customs and immigration on arrival can be long and Customs and AQIS staff just don't seem to understand that they also have an ambassadorial role to play. However these problems are hardly unique to Brisbane. I have had far longer lines (and far worse treatment) in Sydney and Melbourne. Ever tried arriving at T4 at LAX in peak time??? In summary - Brisbane International is a clean and spacious airport and particularly well suited to the frequent business traveller. It also caters well for families with large amounts of baggage. Customs and immigration could use a bit of an attitude change - but what airport is perfect in that regard?
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Brisbane Airport customer review

Used Qantas domestic terminal for arrival and departure in March. Arrival was good but why are there no moving walkways in the Qantas pier? They are in the Virgin pier and have been since the days of Ansett! Also signage airside to indicate way to baggage claim is not clear. Departure excellent using new Qantas self check in. Staff friendly and assisted when had minor problem -apparently I wasn't touching screen hard enough! Security strict but very polite. Ran explosive material detector over our twin stroller!. Two new food courts airside good.
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Brisbane Airport customer review

As a new resident in Queensland I have not used the international terminal from Brisbane before- what a disappointment. The facilities upon leaving are not what you expect of an international airport - no decent restaurant or bar area. The seating is almost non existent except at the departure gates. The shopping is woeful. The current airport seems to have totally outgrown the obvious traffic of international travellers and needs to be upgraded. Upon arrival its just as bad with the number of immigration desks catering for everyone. I arrived early in the morning when the number of arrivals is heaviest and the lines were huge for both Australian and non Australian passport holders. Its not a good first impression of Australia for those newcomers and makes me wish to still be travelling through Sydney.
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