Brisbane Airport

Customer Reviews

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Terminal Seating 12345
Terminal Cleanliness 12345
Queuing Times 12345
Customer rating from 145 reviews
4/10
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3/10

Brisbane Airport customer review

Brisbane Airport - inbound international - we were lucky at customs as we were at the back of a long queue when a friendly customs official starting checking from the back and cleared us through really quickly. Once outside though the scrum to get a lift to the car park was dreadful. Outbound international - we decided to use the train (a long slow journey and not an "express" by any stretch of the imagination) which did take us straight to the terminal. Once inside and checked in went through to departures but were disappointed in two things - no lounge in International accepting Priority Pass and the standard and spread of offering of catering was poor - not much better than Bristol.
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5/10

Brisbane Airport customer review

Entry through Brisbane International was simple fast and with no problems. Immigration staff very friendly informative and dealt efficiently with a smile on their faces! A nice welcome to Australia especially in the evening - thank you. Exiting was a similar pleasure - no problems friendly staff varied selection of retail outlets fairly priced. This must be one of the easiest airports to exit with a hire car. Thank you to the lady at Red Spot who said I could follow her out of the airport to the motorway - nice touch. In conclusion a quality airport
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3/10

Brisbane Airport customer review

Cleared passport control in 10 minutes despite a JAL 747 arriving at the same time and my bag was quickly on the baggage belt. Bought a return Air Train ticket to Roma Street station for $24 and checked in to the hotel just over an hour after landing. The domestic terminal for my onward flight to Darwin was very busy with a massive queue for the bag drop off desk. Once through security there were plenty of seats and a reasonable choice of shops and dinning options.
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4/10

Brisbane Airport customer review

Used the Domestic terminal the Qantas area. Just a quick credit to Qantas as well as BNE airport here the 'Quick Check' kiosks are very good and there are lots of them. It was very easy and took me 45 seconds to check in. Just a tip the Bag Drop line can be very long! Security was not an issue. They did there job I did mine no one got 'hurt'. I dont see why so many people complain on security when they are doing there job. I have gone through Brisbane a few times Domestic and International and I have never had a problem with security. Up stairs after security Plenty of shops all open (it was 2pm anyway) with your pick of coffees Subway Pies also a Newsagent with nearly everything in it for the flight. Toilets were very clean a credit to the cleaning staff at the airport everything was clean. But once I had to go up to the concourse to my gate there was only one little coffee shop with big prices. At those gate areas it was a large area with a good area to watch the planes take off and land. Im starting to find this airport easier and more comfortable than Sydney in some ways. Anyway good airport with good clean facilities.
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Brisbane Airport customer review

BNE international. Once my favourite airport. I arrived at the same time as a number of other flights. Not enough immigration officers on duty so 25 min wait. Rude and unpleasant. Luggage collection - another 15 mins. Tried to report missing luggage but no one there anyway. 25 min wait for customs. A long line with Japanese tourists having no idea what to do and being yelled at by immigration staff in English. Nice welcome. Staff in food and drink area told me long waits are normal as are complaints. Will use SYD in future.
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Brisbane Airport customer review

BNE domestic. Getting a bit crowded these days with passengers and looking a bit worn. Last air train during the week/weekend leaves at around 7pm from the city. To bad if you have a later flight. Toilets in the terminal building need some attention. Upstairs in the gate areas the food or lack of it is bad with the mere basics at crazy prices with less choice. No real loungers apart from 2 in the Aromours coffee lounge area.
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Brisbane Airport customer review

Note that there are no busses or trains departing Brisbane city for the airport after about 7.00pm. I just found out about this the hard way.
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Brisbane Airport customer review

Just came back from a stay in Japan. I departed and arrived in BNE. Going out immigration was a breeze and all the shops were open at 6 am but the coffee shop before immigration is way overpriced. Shops after formalities are good. A little overpriced but hey its a airport! Got on the flight easy. Comiming home the signage was clearly posted. "Transat go to the left Customs go to the right" It was time consuming going through Passport control and customs. After customs and in the arrival hall not much is on offer. Only Currency exchange and car hire desks. Good little airport but could use a few more shops after arrival!
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Brisbane Airport customer review

As Brisbane is my home town and I travel extensively for business (mainly domestic) I use the airport a lot. The domestic terminal although a well designed building can be stretched for capacity at peak times. QANTAS check in although automated still lacks enough staff at peak times with the queue winding out the doors. Security checks are very quick and thorough with polite staff. A travelator on the Qantas pier like on the Virgin one is a must. Baggage collection is fairly quick (unlike Melbourne). The International terminal is again stretched at peak times both departing and arriving. Again QANTAS check in is inadequate where even Club check in takes far to long. Security is again fast and efficient but Customs both inbound and outbound seem to be stretched to the limit of their capabilities even with all counters and personel working. Transport to and from BNE is it's biggest downfall. Very farsighted in developing a rail link but let down by poor frequency the Airtrain even though very heavily marketed is not an attractive option for frequent travellers. I have used the service many times and it is fast reliable comfortable and not too expensive when compared to comparable services in other countries. The only problem is that it ceases operation far to early in the evening for when I'm returning. If you don't make it easy for people to use it they won't! The consequence is the traffic snarls which occur every evening with people waiting for passengers to arrive. Again the airport should consider a "stay in your car" parking area short of the terminals for such use.
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Brisbane Airport customer review

Both domestic and international airports are reasonable in my view for most aspects of travel. Checking in when travelling interstate on business is very fast with the modern machines. The real problem is the airtrain - it is becoming non-existent. The last train is at 19:30 and it seems that the service has been downgraded to about half-hourly even around 6pm the time I last went out to the airport 2 weeks ago. There are flights coming in way past this time and the service needs to be every 15 minutes to have any hope of being used. And it is too expensive. In general the transport situation at Brisbane airport is a complete disaster. Due to the limited usability of the train most people are still in the mode of being picked up or dropped by family members to avoid the huge taxi fares especially from the west side (I did it recently - $55). The traffic out there is out of control. This is a joke - no other modern city I have been to in recent years in Australia western Europe and even the US has such poor transport options from its major airport. Sydney Berlin Atlanta Amsterdam Heathrow Paris Lyon Seville Hong Kong Singapore Narita and many others all have excellent public transport to the airport. What is wrong with Brisbane?
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