Brisbane Airport

Customer Reviews

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Terminal Seating 12345
Terminal Cleanliness 12345
Queuing Times 12345
Customer rating from 152 reviews
4/10
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3/10

Brisbane Airport customer review

Landing at BNE in the morning is a bit of a mess baggage control cant seem to handle more then one plane load at a time which forms massive queues the whole stretch of the conveyor belts. weird thing is the occasional security guard will come up to you and stamp your landing card to enable you to skip this and go fasttrack - although this is pure luck and also raises the question of why have the screenings in the first place if 30% of people slip through this? Departing the airport is pretty good easy checkin desks nice airport seats despite there appearances and relatively quick luggage screenings - staff on the day were helpful and friendly - a rare thing to find in an airport!
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4/10

Brisbane Airport customer review

Big changes at Brisbane International. The most obvious is the passport control/security bottleneck has been addressed by moving the security in front of passport control. So now the lines don't get held up by security. The new extensions are apparently going to increase the size of the terminal by 66%. The new north air bridge is really nice with leather seats lots of tables and additional F&B outlets.
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4/10

Brisbane Airport customer review

Traveled domestically to and from Melbourne with my football team. We arrived at 6am and used Qantas' group check in. By 6.30 the bag drop line (which we didnt have to use) took some passengers over 45 minutes to check their bags in. Security was no problem at all and took only a few minutes during rush hour. Terminal is always very clean and tidy. On our return our flight was over an hour late and arrived just before 9.30pm. We arrived to a completely empty airport meaning our bags were collected rather fast. Brisbane is such a great airport both domestic and international only if they could increase the train services to the city.
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2/10

Brisbane Airport customer review

First time using Brisbane on Transit from Melbourne to Nadi. Based on experience I will avoid at all costs in future. Main issue is the lack of security staff and machines once going through immigration relative to number of passengers using the airport (exacerbated by stricter US Flight requirements). The security section is immediately after immigration (and I mean only 5-10 meters) and as a result the lines can back up quickly. It got to the point on the day we went through that they stopped processing passengers through immigration so the back log could clear meaning some passengers were late for their flights. Brisbane if you want to play with the big boys your International Airport needs serious work to compete. On a small point the terminal itself is miles form the end of the runway (depending on which way the wind is blowing).
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3/10

Brisbane Airport customer review

Have travelled through BNE International terminal 7 times over the last few months and it seems to almost be a tale of two airports. Outbound I have no problem whatsoever there are rarely any queues (of more than a few minutes long) for security and passport control. Check in is always a breeze again I have never queued for more than a minute or two. The facilities once you get through customs/security are fine too. There's a fair selection of eateries and seating and it's generally clean and tidy. Coming back is a different matter - I've had queues of up to 45 minutes for immigration (as a non-Australian passport holder) and the same again for quarantine. Just what you need after a 24 hour plus flight.
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4/10

Brisbane Airport customer review

Transfer from Brisbane Domestic Terminal to Brisbane International Terminal seamless. Quick ride across on Airtrain link. Check-in at Qantas was fast with only a short queue. However a long queue was encountered at customs which resulted in a half an hour 'crawl' to the customs officer. Customs officer was polite and at this time every customs station was manned. Another 20 minute wait to pass through security. It appears that queues form in the morning (as I encountered) but afternoons are quite relaxed as shown when arriving at 4.30PM. Quick check through immigration and customs again with polite customs staff. Bags quick to be out on carousel. Departing from aircraft to leaving terminal would have been 25 minutes. Prefer Brisbane and Melbourne International Airports over Sydney.
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4/10

Brisbane Airport customer review

Checked in on line so went to bag drop & then to security check all in 5 minutes. Arrival - walked from plane to baggage claim to find bags already on belt. Good variety of shopping/eating outlets for domestic terminal. The only failure is the airtrain. It doesnt run after 8pm & with many domestic flights arriving & departing after this plus international departures it would make sense to run it longer as it offers a good service.
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3/10

Brisbane Airport customer review

Brisbane Airport - inbound international - we were lucky at customs as we were at the back of a long queue when a friendly customs official starting checking from the back and cleared us through really quickly. Once outside though the scrum to get a lift to the car park was dreadful. Outbound international - we decided to use the train (a long slow journey and not an "express" by any stretch of the imagination) which did take us straight to the terminal. Once inside and checked in went through to departures but were disappointed in two things - no lounge in International accepting Priority Pass and the standard and spread of offering of catering was poor - not much better than Bristol.
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5/10

Brisbane Airport customer review

Entry through Brisbane International was simple fast and with no problems. Immigration staff very friendly informative and dealt efficiently with a smile on their faces! A nice welcome to Australia especially in the evening - thank you. Exiting was a similar pleasure - no problems friendly staff varied selection of retail outlets fairly priced. This must be one of the easiest airports to exit with a hire car. Thank you to the lady at Red Spot who said I could follow her out of the airport to the motorway - nice touch. In conclusion a quality airport
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3/10

Brisbane Airport customer review

Cleared passport control in 10 minutes despite a JAL 747 arriving at the same time and my bag was quickly on the baggage belt. Bought a return Air Train ticket to Roma Street station for $24 and checked in to the hotel just over an hour after landing. The domestic terminal for my onward flight to Darwin was very busy with a massive queue for the bag drop off desk. Once through security there were plenty of seats and a reasonable choice of shops and dinning options.
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