Boston Logan Airport

Customer Reviews

3 star Skytrax Rating
Terminal Seating 12345
Terminal Cleanliness 12345
Queuing Times 12345
Customer rating from 130 reviews
4/10
3 star Skytrax Rating
Sort Reviews by :
Show
6/10

Boston Logan Airport customer review

(Spain)

Arrival at Terminal E was ok with a 20 minute wait for immigration. Excellent connections to get to the city. Departure Terminal B departure lounge is like a fast food court. TSA brutal making sarcastic remarks and making fun of passengers. They seem power crazy and are quite intimidating. I was berated for asking a question with the agent telling me off for speaking to him whilst he was checking the screen. There was nobody else to ask and they pause it often enough so could he not have done that then? Great time in Boston but marred by TSA on departure.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes
5/10

Boston Logan Airport customer review

(United States)

Driving to the airport was a nightmare and the rental car place is too far away. The roads at the airport are confusing and getting in and out is very hard. The security is the worst part. It took practically forever to get through and we got to the airport 75 minutes ahead of time. We were running to the gate. The only positives were the stores and food court and the people at the rental car facility were very nice and helpful.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
3/10

Boston Logan Airport customer review

(United States)

Rude invasive customs officers always making sarcastic remarks and always with a "suspicious" attitude towards everyone. Overall airport is accessible and features some decent restaurants. Sub-par duty-free long waits at check-in security and baggage claim as well as customs. Overall if Newark can handle many more passengers in a much more humane fashion Boston should start thinking about changing policies.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
2/10

Boston Logan Airport customer review

(United States)

Security queue was long and agents rude. They found an empty water bottle on a passenger and instead of allowing him to throw it away sent him to the back of the line. They called one of our party for further screening and they yelled at me for not moving my bags (I have a fractured spine and use a cane). When I said I was disabled I had 3 people offer me a chair to sit and watch my bags. The bags were blocking up the conveyor so I asked if one of them could put them on the ground they ignored me apparently they may not touch your bags after they've inspected them? There was in general a lot of snarling crankiness and rudeness from the staff. Airport operated shuttle was packed and grimy airport in general was not the cleanest.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
5/10

Boston Logan Airport customer review

(United States)

Immigration agents appear to be disgruntled and are taking it out on the travelers. Horrible line management and understaffing of lines while multiple agents make a big display of leaving for the day.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes
4/10

Boston Logan Airport customer review

(United Kingdom)

I use this airport about once a year and I find it good with the exception of international arrivals. The Ted Williams tunnel makes connecting by road to the I90 and I93 simple. Taxi times can be long but airlines usually allow for this in their schedules. However immigration is a disgrace. On my last trip I was near the front of the queue and still took more than 30mins to clear. Some of the officers seemed to be on a deliberate go slow. A number of flights arrived just after us and by the time I left it looked like people at the back of our queue would have several hours to wait.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
3/10

Boston Logan Airport customer review

(United States)

Boston's Logan International Airport is a fairly decent airport. It offers a variety of regional and international flights. The parking is a hassle and is expensive in my opinion. Other than that they have buses and shuttles that will take you to terminals car rental places and hotels. The terminals are easy to navigate as is the whole airport. There is usually a long line at the security check but moves fast and is no problem. Taxiing on the the tarmac is a different story. There are lines and they cane take long. Once I had to sit at the gate on the plane for an hour after arriving from New York's JFK Airport. Only a couple of flaws.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
4/10

Boston Logan Airport customer review

(Germany)

Terminal E is clean and modern efficient - not so good with regard to facilities airside. Without lounge access it would have been a different story in ranking.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
2/10

Boston Logan Airport customer review

(United States)

Flying out of Boston Logan on March 11 was a nightmare. They have the new body scanners and TSA staff don't know how to use them and then they did not have back-up when the one in our line went down. The lines were backed up to the front doors and when we finally made it to put our items on the security line - they were letting other passengers in front of us. After we had been in line for 1hour 20 minutes - with no explanations why. Everyone was upset. Then after the whole body scanner everyone got a body search. 2 lines over however they didn't have the "new scanners" so people were going thru those lines very quickly. The attendants and TSA staff bringing other passengers in front of us would not explain and in some cases ignored questions from passengers seeking answers.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
1/10

Boston Logan Airport customer review

Terminal A Delta baggage check-in staff attempted $150 shakedown - failed when finally got it thru to them that each passenger is entitled to 2 check-in bags for International flight. First agent named took her lunch break in the middle of checking our luggage! Said she had been working since 4am and at 9am always takes her break then left us with another agent who proceeded to try to shake us down for $150 extra bag-when we were only carrying the allowance and all bags were under weight limits. After insisting we pay her over several minutes each time my reply was we had the legal number of bags she finally realized she was wrong but did not apologize.
no