Boston Logan Airport

Customer Reviews

3 star Skytrax Rating
Terminal Seating 12345
Terminal Cleanliness 12345
Queuing Times 12345
Customer rating from 143 reviews
4/10
3 star Skytrax Rating
Sort Reviews by :
Show
9/10

Boston Logan Airport customer review

(United States)

BOS-FCO Terminal E 29 July 2013. Check in was very fast. Security at the airport only took around 5-10 minutes. The departures level at Logan is very nice. There are many food options and facilities of your choice with many spectacular views of the planes gates and runways. A lot of seating near all gates. Boarding to Rome took around 15 minutes. FCO-BOS Terminal E 22 August 2013. Arrived at Terminal E on time from our flight. When got to US Customs it was very busy but only a few desks were available. Took around 15-20 minutes. Then we see this big line of people in a zig zag line to get to the arrivals level. Many passengers were frustrated with the crazy line. It went by fast though and we finally exited to the Arrivals level. Was very clean and was happy to be back in Boston.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes
5/10

Boston Logan Airport customer review

(United States)

The security lines are very long and you have to go out and be re-screened at each terminal. Airlines have people in the area trying to help. TSA could care less. Typical government bureaucracy.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
3/10

Boston Logan Airport customer review

(United Kingdom)

Arrived terminal A from Heathrow on 16th May at midday to be met by 40 empty immigration desks. (One opened to process the crew) by 12.30 still no staff by this time another two planes had arrived (Toronto and Amsterdam) the lines getting longer still no staff! About 13.00 a couple of staff made an appearance making a big show of unpacking their coffee flasks logging on etc no eye contact at all. By 13.30 a few more appeared and went through the same routine. Roughly 13.45 they started to process passengers with usual surly attitude. I have never met such a bunch of disgruntled didn't want to be there employees in all my travels both civilian and military.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
8/10

Boston Logan Airport customer review

(United States)

We connected through Logan from BWI to Dublin and on the return. No problems but it is odd that when changing terminals you have to leave the secure area and go through security again. That said the airport is clean has a great wine bar and a good number of food choices. There was a long security line on the return leg but it moved quickly.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes
7/10

Boston Logan Airport customer review

(India)

Have used this airport multiple times in the last few months and think its definitely one of the easiest to use airports in the United States. Other than the really long lines for security checks there isn't much wrong with the place. Much cleaner and brighter than most of the older airports better connected to the city (free bus service on arrival!) and tons of food options.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes
9/10

Boston Logan Airport customer review

(Canada)

We flew through Boston Logan en-route to Toronto. By far the friendliest staff we have ever encountered and very helpful. Never before had a customs agent greet us by name and inquire about our holiday. Excellent meal at the airport as well.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes
6/10

Boston Logan Airport customer review

(Switzerland)

I used Logan Airport every year when I return back to Boston from Vacation. I fly a direct flight from ZRH- BOS. The forms you get at the airport are sometimes very frustrating. The Immigration Services Employees are indeed quite sarcastic and rough. But the Baggage came quite fast and quick. The return to Switzerland was quite bumpy. The security screening took ages and we were standing in line which filled a part of the terminal. Airside was also quite basic with not much to do. A big plus point is the view from the terminal. You can see traffic outside and the boats sailing and cruising next to the airport. That helped to forget to be angry at the poor WIFI connection.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes
6/10

Boston Logan Airport customer review

(United Kingdom)

Landside was fine. Used the water taxi service from Rowe's Wharf to the Transportation Dock and then the courtesy airport bus to Terminal E which was fine. Check-in Immigration and Security was polite friendly and efficient. However the paucity of drink/food outlets air-side was dire. Other than the excellent "Vino Volo" there was a sandwich place and a Sbarro's. No other sit-down drinking/eating facility.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes
6/10

Boston Logan Airport customer review

(United States)

Flew into BOS on JetBlue. Surprised at how much better the airport has become in the last few months. The airport always seems to be working at becoming a better airport which is good but that means a lot of construction. The airport was quick and easy except for the rental car place. It was a long bus ride but the hard part was getting out of the parking lot. Other than that Boston is proving to be a wonderful airport that I hope to fly into and out of again.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes
8/10

Boston Logan Airport customer review

(United States)

We live near Boston and fly in and out of it frequently on a combination of national and international flights. All the negative reactions do not reflect our experience. We particularly like the speed with which we can clear immigration and customs. Transportation to the "T" (subway) is efficient. International departures can be busy and the lines not well observed at times. We have always found the people helpful and friendly.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes