✅ Trip Verified
| People arriving from abroad have to go through customs procedures and security checks, which can take an hour or more at American airports at peak times. Logan Airport seems at first sight to be well organized for this - staff to direct you, electronic devices meant to speed up certain procedures, etc. However, there was a bottleneck situation the other day because 3 flights arrived at more or less the same time, and so it took all of 2 hours from the time I left the aircraft to the time I left the airport. This in and of itself is unacceptable, especially considering that it was mid afternoon and only about half of the posts were open. But even worse was the fact that many of the people in line with me were getting very nervous because they were afraid they would miss their connecting flights. However, when they asked if they could go through first, they were told it wasn't possible because everything had to be done on first come first served basis. The argument was that people who did not have connecting flights would protest and would never be served because in the meantime other flights would arrive. Not true because by the time I got through there were very few people still waiting in line. I for one would gladly let someone who is in a rush for a good reason go before me and I'm certain any sensible person would do the same. Other airports have staff available for the very purpose of directing people who have little time to catch their connecting flights. Why not Logan? It's a question of courtesy and common sense. And it's especially important here because for many foreigners this is their first experience on American soil! A fine welcome!!