Boston Logan Airport

Customer Reviews

3 star Skytrax Rating
Terminal Seating 12345
Terminal Cleanliness 12345
Terminal Signs 12345
Queuing Times 12345
Food Beverages 12345
Airport Staff 12345
Customer rating from 192 reviews
4/10
3 star Skytrax Rating
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1/10

"security is a long process"

(United States)

Trip Verified | I arrived at Logan from Paris and transferred to a new flight in US. The border and customs were ok; however, taking the luggage, dropped the luggage, and getting to my next flight was frustrating. Talking my luggage was a long process. I think I waited for 30 min to get my luggage. Dropping the luggage was another line where I spent some time. The persons that took the luggage was slow and checked her phone instead of doing her job. Going from this terminal to terminal A was a very long and confusing walk. I think the airport can do a better job directing people. I think the airport should find a shorter way for people that transfer from different flights. Getting through TSA security is a long process and TSA officers are rude and very slow. Some of them were chatting instead of helping people in line. I address this to a supervisor and he ignored me.
Experience At AirportArrival and Departure
Date VisitJuly 2023
Type Of TravellerFamily Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages N/A
Airport Staff 12345
no
1/10

"Security are the rudest"

(United States)

Trip Verified | I hate this airport. Worst one I’ve ever experienced. Hard to get to. Security are the rudest group of people ever assembled. I have flown out of here four times and three of the flights were delayed.
Experience At AirportDeparture Only
Date VisitJuly 2023
Type Of TravellerBusiness
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
8/10

"world class modern airport terminal"

(United States)

Trip Verified | The refurbished Terminal B is a world class modern airport terminal. It is spacious, brightly lit with plenty of seating and dining options aplenty. There are oodles of power ports and USB ports in the dining area. Bathrooms have occupancy lights and were very clean. The concourses are wide and directions easy to follow to baggage claim. As I was exiting the terminal, I can't rate WiFi as I did not connect to it.
Experience At AirportArrival Only
Date VisitMay 2023
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Signs 12345
Food Beverages N/A
yes
3/10

"Only 4 counters open"

(South Africa)

Not Verified | Standing in Queue at passport control. Move one line forward in 75 minutes. At this rate it will take us mote than 3 hours to get through. Only 4 counters open. Arriving hall full of people.
Experience At AirportArrival Only
Date VisitJune 2023
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Signs 12345
Food Beverages N/A
Wifi Connectivity 12345
Airport Staff 12345
no
1/10

"no signage to figure out where to go"

(United States)

Not Verified | One of the worst flight departure and arrivals at an airport for any trip we have taken in a long time. Insane traffic and no signage to figure out where to go. Had to Illegally park and get towed just to make it to our flight on time. And upon our arrival back this is the 4th time we’ve had to wait on a plane for an extra 2 hours after landing awaiting another plane to load passengers for a departing plane. Logan should look into adopting some of the European methods and utilizing buses for transport instead of waiting for availability of Ramp tarmacs potentially hire more people to get the job done correctly. Not likely to fly out of or into Boston again.
Experience At AirportArrival and Departure
Date VisitJune 2023
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
1/10

"Completely awful arriving"

(United States)

Not Verified | Completely awful arriving from overseas. We had to manually change our bags from the international flight to the connecting flight. Honestly not the biggest problem though. When we arrived, the airline did not give us new boarding passes and told us to go to the ticketing counter at another terminal which also inconveniently meant we had to wait for a bus. Bus driver decided to drive as slow as possible. Finally arrived at terminal B. Only to find more misinformation on how to acquire the illusive boarding pass. Obtained boarding pass from United kiosk, finally. Also one note. We had to go through security again just to get to a connecting flight. We get in security line and by now our flight is already boarding. TSA here is extremely unaccommodating. One of them even decided to get sarcastic with us and try and tell us it’s not his problem that we are missing our flight. We simply asked if there was a way we could get through quicker. I know his job is “super hard” and all but god forbid he actually does his job. Dude couldn’t have been less compassionate. Finally arrived on plane just as they were about to close the doors. Never flying through here again if I can help it. Awful place.
Experience At AirportArrival Only
Date VisitJanuary 2023
Type Of TravellerFamily Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Signs 12345
Food Beverages N/A
Airport Staff 12345
no
9/10

"such a smooth experiencing"

(Portugal)

Trip Verified | Arriving into terminal E was so smooth, basically 2 minutes between the jetbridge and immigration, no queuing and 5 minutes with the immigration officer where I was just asked about the reason for coming to the United States and the address I was staying. I was out of the airport in less than 10 minutes after exiting the plane (I had no luggage other than hand luggage). The ground transportation options are comprehensive at Logan, and I loved the Silver Line bus to South Station, and it's incredible that it's free, which makes it more efficient as no time is lost purchasing a ticket. I was surprised I was not asked to fill in a customs form (I had not travelled to the US since 2019) nor was it handed out during the flight by staff. I don't know if it was the pandemic but I never had such a smooth experiencing travelling into a US airport from abroad, and I can't wait to return again to Logan airport!
Experience At AirportArrival Only
Date VisitJanuary 2023
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Signs 12345
Food Beverages N/A
Wifi Connectivity 12345
Airport Staff 12345
yes
8/10

"It's a world class airport"

(Portugal)

Trip Verified | It's a world class airport. Very smooth security control from terminal C. Excellent shopping and restaurant areas (Legal Sea Foods is a must), and very clean toilets. Plenty of seating and relaxation areas. Duty free shop was a bit disappointing, though. The only downside is the boarding areas which are cramped. But can't complain, Logan has over 90 jetbridges, so you never have to board a plane through a bus like in my hometown of Lisbon, Portugal.
Experience At AirportDeparture Only
Date VisitJanuary 2023
Type Of TravellerFamily Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
yes
8/10

"world class modern airport terminal"

(United States)

Trip Verified | First time traveling through Terminal B since its refurbishment. Once you clear security, one enters a new Great Hall with 75,000 sq feet of new space and 70,000 sq feet of existing space. All gates connect post security. The refurbished space is a world class modern airport terminal. It is spacious, brightly lit with plenty of seating and dining options aplenty. There are oodles of power ports and USB ports in the dining area. Bathrooms have occupancy lights and were generally clean for the most part. WiFi connectivity was okay. The concourses are wide however the gate area from where my flight was leaving was rather small (hemmed into a corner) and very crowded.
Experience At AirportArrival and Departure
Date VisitDecember 2022
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Wifi Connectivity 12345
yes
5/10

"It is hot as all heck"

(United States)

Not Verified | It is hot as all heck in terminal A of Logan on 11/11/22 at 2pm local. I am in shorts and t-shirt and still way uncomfortable due to the temperature. I realize it is supposed to be Fall season but it is abnormally warm outside today (as tends to happen in New England), and a (theoretically) world-class airport like Logan should be able to adapt their internal temp accordingly. You can always put more clothes on if it is too cold, but alas the reverse only works to a point..
Experience At AirportArrival and Departure
Date VisitNovember 2022
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Wifi Connectivity 12345
no