Boston Logan Airport

✅ Trip Verified | We arrived after a long flight from Germany as we were stuck on the tarmac for about an hour before we could even leave. Upon arrival in Logan, we were told that the gate we had taxied to was “broken”. We did leave the plane for an hour while the staff at Logan figured out what to do. After getting through homeland security, the baggage for our huge flight of passengers together with the baggage of another huge flight of passengers was put on the same baggage claim. It took over an hour for people to get their bags, and everyone was packed in like sardines. It was a terrible experience.

Not Verified | I like Boston and surrounding cities but very disappointed of the airport. Going thru terminal B - the seats were very dirty and covered with stains/food etc. Trash cans full and bathroom’s dirty. Not well maintained. I hope someone will look into of the cleaning schedule and improve the process.

✅ Trip Verified | I arrived at Logan from Paris and transferred to a new flight in US. The border and customs were ok; however, taking the luggage, dropped the luggage, and getting to my next flight was frustrating. Talking my luggage was a long process. I think I waited for 30 min to get my luggage. Dropping the luggage was another line where I spent some time. The persons that took the luggage was slow and checked her phone instead of doing her job. Going from this terminal to terminal A was a very long and confusing walk. I think the airport can do a better job directing people. I think the airport should find a shorter way for people that transfer from different flights. Getting through TSA security is a long process and TSA officers are rude and very slow. Some of them were chatting instead of helping people in line. I address this to a supervisor and he ignored me.

✅ Trip Verified | I hate this airport. Worst one I’ve ever experienced. Hard to get to. Security are the rudest group of people ever assembled. I have flown out of here four times and three of the flights were delayed.

✅ Trip Verified | The refurbished Terminal B is a world class modern airport terminal. It is spacious, brightly lit with plenty of seating and dining options aplenty. There are oodles of power ports and USB ports in the dining area. Bathrooms have occupancy lights and were very clean. The concourses are wide and directions easy to follow to baggage claim. As I was exiting the terminal, I can't rate WiFi as I did not connect to it.

Not Verified | Standing in Queue at passport control. Move one line forward in 75 minutes. At this rate it will take us mote than 3 hours to get through. Only 4 counters open. Arriving hall full of people.

Not Verified | One of the worst flight departure and arrivals at an airport for any trip we have taken in a long time. Insane traffic and no signage to figure out where to go. Had to Illegally park and get towed just to make it to our flight on time. And upon our arrival back this is the 4th time we’ve had to wait on a plane for an extra 2 hours after landing awaiting another plane to load passengers for a departing plane. Logan should look into adopting some of the European methods and utilizing buses for transport instead of waiting for availability of Ramp tarmacs potentially hire more people to get the job done correctly. Not likely to fly out of or into Boston again.

Not Verified | Completely awful arriving from overseas. We had to manually change our bags from the international flight to the connecting flight. Honestly not the biggest problem though. When we arrived, the airline did not give us new boarding passes and told us to go to the ticketing counter at another terminal which also inconveniently meant we had to wait for a bus. Bus driver decided to drive as slow as possible. Finally arrived at terminal B. Only to find more misinformation on how to acquire the illusive boarding pass. Obtained boarding pass from United kiosk, finally. Also one note. We had to go through security again just to get to a connecting flight. We get in security line and by now our flight is already boarding. TSA here is extremely unaccommodating. One of them even decided to get sarcastic with us and try and tell us it’s not his problem that we are missing our flight. We simply asked if there was a way we could get through quicker. I know his job is “super hard” and all but god forbid he actually does his job. Dude couldn’t have been less compassionate. Finally arrived on plane just as they were about to close the doors. Never flying through here again if I can help it. Awful place.

✅ Trip Verified | Arriving into terminal E was so smooth, basically 2 minutes between the jetbridge and immigration, no queuing and 5 minutes with the immigration officer where I was just asked about the reason for coming to the United States and the address I was staying. I was out of the airport in less than 10 minutes after exiting the plane (I had no luggage other than hand luggage). The ground transportation options are comprehensive at Logan, and I loved the Silver Line bus to South Station, and it's incredible that it's free, which makes it more efficient as no time is lost purchasing a ticket. I was surprised I was not asked to fill in a customs form (I had not travelled to the US since 2019) nor was it handed out during the flight by staff. I don't know if it was the pandemic but I never had such a smooth experiencing travelling into a US airport from abroad, and I can't wait to return again to Logan airport!

✅ Trip Verified | It's a world class airport. Very smooth security control from terminal C. Excellent shopping and restaurant areas (Legal Sea Foods is a must), and very clean toilets. Plenty of seating and relaxation areas. Duty free shop was a bit disappointing, though. The only downside is the boarding areas which are cramped. But can't complain, Logan has over 90 jetbridges, so you never have to board a plane through a bus like in my hometown of Lisbon, Portugal.