Boston Logan Airport

Customer Reviews

3 star Skytrax Rating
Terminal Seating 12345
Terminal Cleanliness 12345
Queuing Times 12345
Customer rating from 134 reviews
4/10
3 star Skytrax Rating
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8/10

"lacked empathy or understanding"

(United States)

Trip Verified | I have just returned from Florida with my family including a 4 month and a 22 month granddaughters. There was a Noreaster in the area with gusty winds and torrential rain. Because the central garage was full on Wednesday October 24 the security directed us to the economy garage. I asked my wife and daughter to stay with our granddaughters and the luggage inside till my son in law and I went to get the cars from the economy lot. As I returned to Delta at terminal A the man and women (in yellow jackets) outside would not let me run for 10 seconds to get my family with the 4 month and 22 month during a Noreaster. When I asked them where can I park the only thing they kept yelling was keep moving. I asked each one of them at least twice and got the same answer, not my problem, keep moving. They certainly were extremely rude, obnoxious and lacked empathy or understanding. A very bad representation of an otherwise fine airport. If those 2 people worked for me I would fire them on the spot.
Experience At AirportArrival Only
Date VisitOctober 2018
Type Of TravellerFamily Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
yes
8/10

"obnoxious and lacked empathy"

(United States)

Trip Verified | I have just returned from Florida with my family including a 4 month and a 22 month granddaughters. There was a Noreaster in the area with gusty winds and torrential rain. Because the central garage was full on Wednesday October 24 the security directed us to the economy garage. I asked my wife and daughter to stay with our granddaughters and the luggage inside till my son in law and I went to get the cars from the economy lot. As I returned to Delta at terminal A staff (in yellow jackets) outside would not let me run for 10 seconds to get my family with the 4 month and 22 month during a Noreaster. When I asked them where can I park the only thing they kept yelling is keep moving. I asked each one of them at least twice and got the same answer, not my problem, keep moving. They certainly were extremely rude, obnoxious and lacked empathy or understanding. A very bad representation of an otherwise fine airport. If those 2 people worked for me I would fire them on the spot.
Experience At AirportArrival Only
Date VisitOctober 2018
Type Of TravellerFamily Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
yes
10/10

"so frequently impressed"

(United States)

Trip Verified | I am so frequently impressed when traveling in/out/through Boston Logan. I use PreCheck for security and got through, and I am not exaggerating, in three minutes. The standard lane was not too much longer. Restaurant options are plentiful and not heinously priced, by USA airport standards. My most recent flight departed from terminal C with JetBlue. Gate area was impeccably clean, with an almost excessive number of outlets and cozy leather booths, as well as modern tables and chairs throughout the gate area. If you are arriving to Logan, make sure to use the silver line (SL1) to get to town. It can be crowded but it is free right to South Station in the center of town (about 20 minute ride). On your way back to the airport, it costs the standard one ride cost of $2.25.
Experience At AirportArrival and Departure
Date VisitOctober 2018
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Wifi Connectivity 12345
Airport Staff 12345
yes
1/10

"What a poorly run airport"

(United Kingdom)

Trip Verified | What a poorly run airport! We were flying with a TSA precheck but it took unnessecarily long because they combined the TSA precheck and regular lines for about the first 10-15 minutes of waiting. What's the point of precheck? Then I had to go through secondary screening with an X-ay and pat down. I understand the need for security and I've had to have that before but this was different. The woman performing it was very inappropriate and invasive.
Experience At AirportDeparture Only
Date VisitOctober 2018
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages N/A
Airport Staff 12345
no
10/10

"was so impressed"

(Austria)

Trip Verified | 100% turn-around at Boston Logan. I have been complaining about the international terminal for arrivals and departures for years, but was astounded by the change during my August 2018 visit. First, the nightmare of international arrivals has been completely alleviated for US and Canadians by use of the free Mobilepass phone app. I was out of the terminal (including picking up 2 checked bags) before my flight was even scheduled to arrive from Switzerland. It was amazing. Granted, few people were using the app and most were in the long line, but even those in the line were through quickly. Moreover, one no longer has to stand in that awful old hallway as in years past. The passport areas is expanded, brightly lit, and the line is organized and swift. And the wifi works in the arrival area. Second, the departure lounges have been completely redone. There are new marble bathrooms with fresh flowers, plugs at every seat, counter seats to do work and more food options. I was so impressed, I even took photos. Finally Boston has an international airport worthy of the great city Boston is.
Experience At AirportArrival and Departure
Date VisitAugust 2018
Type Of TravellerFamily Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Wifi Connectivity 12345
Airport Staff 12345
yes
1/10

"treated like cattle"

(United States)

Not Verified | U.S. Customs in Boston is unhealthy place, treated like cattle going to their slaughter, very dirty, unorganized, just large fans no AC, understaffed, electronics used for processing kept coming up with errors. Shame on both Boston and U.S. Customs.
Experience At AirportArrival Only
Date VisitAugust 2018
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages N/A
Airport Staff 12345
no
1/10

"have only had negative experiences"

(United States)

Trip Verified | Any time I arrive I either wait in a huge line to boarder control or waiting for luggage. For example today 8/16, 1 hour wait and luggage still didn’t arrive. For about the last year I have only had negative experiences with this airport.
Experience At AirportArrival Only
Date VisitAugust 2018
Type Of TravellerFamily Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Signs 12345
Food Beverages N/A
no
1/10

"terminal is the pits"

(United States)

Trip Verified | Alaska terminal at Boston is the pits. One bathroom for each gender. One quickie food service place. One news and water stand. And if you catch the early flights there may be no services at all! Also PreTSA may not be open if they don’t think there are enough people.
Experience At AirportDeparture Only
Date VisitAugust 2018
Type Of TravellerBusiness
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
1/10

"Avoid this airport"

(Netherlands)

Trip Verified | Avoid this airport for transit flights! The terminals are separate entities, and so if you want to go to another terminal to get your flight you have to leave the terminal you are in and then go through security etc all over again. This is terrible when you are in transit and have to catch your next flight. If our connecting flight was not delayed, as was the case, we would have missed it.
Experience At AirportTransit
Date VisitAugust 2018
Type Of TravellerFamily Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
4/10

"Jet Blue terminal is filthy"

(United States)

Trip Verified | The Jet Blue terminal is filthy. Countertops haven’t been wiped, carpet is in desperate need of vacuuming. Customer service staff in red vests are sitting at power bar sniffing/sucking mucus loudly. Gross. La Guardia does a better job.
Experience At AirportDeparture Only
Date VisitJuly 2018
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages N/A
Airport Staff 12345
no