❌ Not Verified
| What an awful airport. Every problem is under control of the airport management, US immigration and TSA, not airlines. Skybridge for international arrival was "discovered" to be inoperative. Passengers forced to remain on aircraft more than one hour while airport marshaled buses to drive them around the airport to another walk-in entrance. Baggage transfer location (transfer bags from international to domestic connections) staffed by only one person at desk; another staff gave incorrect instructions causing delays. US immigration required everyone to walk through a Disney maze for 5 minutes even though there were no other customers (late flight); had to use automated scan system; then had to go through another actual line with INS agents to do the same job. Way-finding signage after baggage transfer non-existent. Inquiries to uniformed police resulted in more misinformation sending us to locked doors, stairs without elevators and eventually walking outside to walk to terminal. Terminal design is terrible (as others have commented); but the simplest aides to overcome (signage and staffing). Because we were forced to go outside, had to go through TSA screening again; TSA staff were clustered together talking about their off-times and how long their hours were; and the few working were surly and slow. We are experienced international travelers. It is easier to negotiate airports in non-English speaking airports like Stockholm, Paris, Barcelona and Tokyo than Logan.