Boston Logan Airport

Customer Reviews

3 star Skytrax Rating
Terminal Seating 12345
Terminal Cleanliness 12345
Queuing Times 12345
Customer rating from 158 reviews
4/10
3 star Skytrax Rating
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1/10

"worst airport I have ever been in"

(United States)

Trip Verified | This place is a mess. The second we exited our flight, there were people lying all over the floors. No seats in site, lines of people 100 deep, looking for help/direction. The bathrooms are super small, 2 stalls, plus 2 urinals. Which created massive lines. The majority of the staff was rude, thankfully we were able to find one angel in the bunch to give us honest answers about flight delays, etc. The food was gross, and just throw together. Staff could care less about any questions we had and seemed to be doing everything they could to pass us on to someone else. After multiple delays, a cancellation we were rebooked. While waiting multiple hours overnight for the next flight, myself and approximately 30-40 others were completely kicked out of the airport by an unmasked officer. Now remember at this point we are just over 2 hours from our boarding time, which is the suggested time to arrive. We tried to explain this to the officer and he could care less. Kicked us out and forced us to follow him and exit at the complete other end of the airport. Where we find a line of people he did the same thing to literally sleeping on the Linoleum floors outside TSA and check ins. I will never come through this airport again, can easily say the is the worst airport I have ever been in.
Experience At AirportTransit
Date VisitApril 2022
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
1/10

"forced to try and find places to sit"

(United States)

Not Verified | My mom, friend, and friends mom arrived at Boston Airport around 1:30AM. We had a flight to Aruba at 6:00AM, so decided we would stay in the airport until that flight, instead of getting a hotel. We were able to make it to our gate, but was immediately kicked out and told that the area we were in was secured. We were asked to move to the public/checkout area, and we personally asked if there would be chairs, the worker replied with “yes, there will be chairs” We moved to the checkout area where there were 0 chairs or anywhere to comfortably sit. (see picture below of the vents we had to sit on) We were told we had to wait until 3:30AM to go through security for a second time. As we were waiting, another family with around 6 very young kids were also removed from the gate area, and were forced to try and find places to sit. There were none, so they walked and tried to find somewhere else to sit. Bostons Airport needs to provide some chairs or benches for the public to sit in the checkout area. It is the least they can do for the people flying in and out of their airport.
Experience At AirportArrival and Departure
Date VisitMarch 2022
Type Of TravellerFamily Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
1/10

"People were the rudest I’ve ever experienced"

(United States)

Trip Verified | I have travelled all over the world through many different airports, heck I even live in NYC where people are supposed to be the worst. I was connecting through Boston because I left from Paris to then final destination NY. I had a two hour layover which I figured would be plenty of time — I got out and had to take the bus to the next terminal which itself was very time consuming after having to do all the international security border checks, then when I went to Terminal A to go back in, the treatment was horrendous. People were the rudest I’ve ever experienced in an airport in my life. There weren’t many people but the lines were so disorganized and the staff were yelling just for the sake of being demeaning. The security guy looked at me and barked at me because I moved something within the bin and he yells “are you listening to me”. I almost missed my flight, and keep in mind I was traveling business class. The treatment within the check-in and airport was so bad that I’m actually laughing in disbelief because it felt actually comical. Like is this a movie? Why do I feel like I was just a prisoner being yelled at in a prison yard? Needless to say, will make it a point to never fly through Boston again, no matter what cost.
Experience At AirportTransit
Date VisitMarch 2022
Type Of TravellerBusiness
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
9/10

"No complaints about security or immigration"

(United States)

Not Verified | We checked in at the American Airlines counter and greatly appreciated the fact that their employees were =bilingual, fluent in English and Spanish. This was important because my girlfriend was flying to Chile and she doesn't know a lot of English. Everyone was very kind and courteous at the ticket check in. No complaints about security or immigration, fast and efficient. Admittedly there were not a lot of people in the airport because of the upcoming storm and Covid but we have flown to and from Columbia in December 2021 and I have nothing but good things to say about Login Airport. Wait, just one, due to Covid, no restaurants just Starbucks and a convenience store open. Pack your own lunch!
Experience At AirportDeparture Only
Date VisitFebruary 2022
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
yes
1/10

"the most awful experience"

(Netherlands)

Trip Verified | I’ve travelled all over the world and have departed from Logan dozens of times but this last experience was the most awful experience I’ve ever encountered by the airport staff. One of the delta checkin ladies in terminal A was next level rude as she yelled at passengers waiting in line, even refusing to check me in even though I was next because she didn’t, “didn’t want to deal with me” , so she accepted the man standing behind me instead. Luckily the lady I did end up with was very kind. The security staff was also incredibly rude and hostile with the way they yelled at people to line up. There was an open slot at the security counter so I went to take the spot when it was my turn and I got yelled at for not waiting until they told me it was OK to take the spot. I’ve flown all over the world and I’ve never gotten yelled at for taking an empty spot at a security counter. The hostility and tone of voice of the staff was really alarming. What is going on in Boston??
Experience At AirportDeparture Only
Date VisitJanuary 2022
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
5/10

"Not very nice to deal with. Do better Logan"

(United States)

Trip Verified | After having our flight home to Hawaii delayed by 10.5 hours we hung out at Terminal E which was quite empty because of limited international travel. The terminal appeared clean but after sitting for a short time we started seeing numerous mice scurrying all over the area near gates E7 to 4. We proceeded to tell at least 4 airport employees but in our entire day here saw absolutely nothing being done about the situation. Not very nice to deal with. Do better Logan.
Experience At AirportArrival and Departure
Date VisitOctober 2021
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Wifi Connectivity 12345
Airport Staff 12345
no
1/10

"worst experience at an airport"

(United States)

Not Verified | Worst airport experience of my life. The security line wrapped around the baggage check location. There were no directions given, so many stood in the wrong line for over 45 minutes and had to start over. Passengers were skipping lines, jumping over barricades, and the employees said nothing. We finally get to the actual security step to place our belongings in the bins, and our stuff was skipped over and over again as new passengers placed their items in front of ours. We had to ask an employee to please place our stuff where it should be in the first place. He acted indifferent, as they all did all morning, and seemed irritated we were even speaking to him. We have traveled all over the world, and this was definitely the worst experience at an airport.
Experience At AirportDeparture Only
Date VisitOctober 2021
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Signs 12345
Food Beverages N/A
Airport Staff 12345
no
4/10

"Horrific experience - especially in Security"

(United States)

Trip Verified | Horrific experience - especially in Security. They treat everyone like a terrorist/criminal. Shout orders, yell at passengers. One older lady was yelled at to take her shoes off against policy. They did a pat down on me - I’ve had them before- but this lady was rude, pushy and took forever. Yelled instructions at me and insisted on repeating them when I told her to just go ahead. Then someone else pulled out a small cold pak in a ziplock out of my carry-on that is needed to keep my $800 medication cold. She threw it out (even though I traveled to Boston with it), insisted it wasn't cold anyway. When I asked to check, was yelled at for holding my hand out towards her. Another customer was trying to file a complaint for bad treatment and was told he had to back off and calm down and was rushed by security. I will make every effort to never fly out of this airport again.
Experience At AirportDeparture Only
Date VisitJuly 2021
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Airport Staff 12345
no
2/10

"arguably the worst-staffed airport"

(United States)

Trip Verified | Boston Logan was arguably the worst-staffed airport that I have ever had the displeasure of traveling through, and I have been travelling domestically and internationally for over 40 years. I am disabled and upon arrival at Terminal E I found no wheelchair staff (the BA agent had to call for one after I had been standing for nearly 10 minutes, which is physically difficult for me) and no skycap to handle my family's nine pieces of luggage. The driver who had brought us to the airport had to risk getting a ticket or getting towed to help my son get the luggage inside and then my son had to place the luggage on the scale with no assistance. After we went through security, we were taken to the gate to wait (even though we were Business Class passengers) because the lounges were not open. We also were unable to find food to eat or coffee because all of the shops were still closed, even though many restrictions in Boston have been lifted with regards to the pandemic. The only other time that I have experienced such a lack of service was in Seattle, which has a much smaller airport. Seriously people, if you can't provide a wheelchair or a skycap for a disabled person, why are you even open? The only plus in this entire experience was the gentleman who finally showed up to take me through the terminal in a wheelchair (after they called him). He was great and came back on time to help me board my flight. At least someone there understands customer service.
Experience At AirportDeparture Only
Date VisitMay 2021
Type Of TravellerFamily Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Airport Staff 12345
no
2/10

"Completely unprofessional staff"

(United States)

Trip Verified | Truly the rudest TSS staff. Rude tone. Clearly don’t want to be there. Feel they have power over travelers and can bark orders. Clearly just a job and have no customer service training or desire. Shared feedback with manager and she just blew me off. Completely unprofessional staff. A please and thank you would go a long way. This Incident occurred at the Alaska gate.
Experience At AirportDeparture Only
Date VisitJune 2021
Type Of TravellerBusiness
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no