✅ Trip Verified
| This must be the worst airport in Europe. When departing on a Thursday evening, the queue to get into the queue for the bag-check, extended to the escalators. The queue moved reasonably fast, but not all the gates and x-ray machines were in use. A clear issue of understaffing. The queue at the passport check was again ridiculous, extending well into the departure hall, and half of the counters were not in use, very frustrating. There was also no queue control, leading to frustrations when some passengers decided to push through because they were late. Weren't we all? Coming back on Sunday night at 22:30 we were confronted by yet again a ridiculously long queue for the passport checks. Again, some of the counters were not occupied. The biggest issue in Basel seems understaffing, while it should not be hard to estimate the number of passengers leaving or arriving, based on airline figures. There are some attempts being made to put more counters in, but if they're not staffed, it won't make any difference. There are also zero epassport gates. Having the passport checks at the end of a long and narrow corridor without toilets or space to fast track older people or people with young kids further increases the problems and frustrations.