Basel Mulhouse Airport

Customer Reviews

No Skytrax Rating
Terminal Seating 12345
Terminal Cleanliness 12345
Queuing Times 12345
Customer rating from 74 reviews
3/10
No Skytrax Rating
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1/10

"The airport is a complete mess"

(United Kingdom)

Trip Verified | The airport is a complete mess. When I arrived, people were walking in some sort of queue that was disorganized and it had no signage as to which line you should follow. The departure was even worse. I arrived at the airport 3 and a half hours before my flight and I had no time to eat because the check in was slow and unorganised. I was travelling to London and we were sent to different desk that was closed with no information not someone to ask to. Definitely one of the worst airports I have ever travelled to and from and one that I would strongly recommend to avoid if possible.
Experience At AirportArrival and Departure
Date VisitOctober 2021
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages N/A
Airport Staff 12345
no
1/10

"This airport has no covid safety plans at arrivals"

(Switzerland)

Not Verified | This airport has no covid safety plans at arrivals (or at least none that is visible). People were packed together (sometimes shoulder to shoulder), I saw at least 30 adults without a mask on, 5 people entered the no-entry customs door to the restricted part of the airport, and no airport personnel checked anything. Both security and covid measures are treated like a joke. If I get covid, I know where I got it from! Besides hundred of people packed tightly together, the luggage arrived with a 45 min. delay and the car line to get into the "express parking" lot was 10min. long. The airport had some lame announcements about "we are sorry for the delay," but then they refused to cover the extra parking expenses because of their own incompetence!
Experience At AirportArrival Only
Date VisitAugust 2021
Type Of TravellerBusiness
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
2/10

"Very disappointing"

(United Kingdom)

Trip Verified | This is the only airport I have been through where I could not get drinking water for my flask. I was told at Basel airport that I must buy it. Later, at gate 22, I saw a good discount on gin so bought a bottle to take home (not as a substitute for the water!) The discount wasn’t applied so I did not benefit in any way. I accept that I should have checked but don’t they know their job there? Insufficient seating and a change of departure gate were inconvenient. Very disappointing.
Experience At AirportDeparture Only
Date VisitJanuary 2020
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages N/A
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
3/10

"a shame to see this kind of behaviour"

(United Kingdom)

Trip Verified | Unfortunately never suppose that people can be treated with such rudeness in an airport. I started my journey passing the control but had problems getting my e-ticket on my mobile. The person attending the queue was impatient and so I left the queue to let other passengers with a ticket to pass. 15 minutes later, I got my e-ticket and went again to the queue. This time I gave my mobile and the man said, luche, lumiere.. I do know what is lumiere but was not understanding the context, he started raising his voice tone and then I understood that he wanted the screen brighter, with a lot of impatience and showing it, he scanned the mobile in the computer and everything went right. Than I pass the control and had to have my hands scanned and legs, which I think is all right for security reasons, but without apparent motive the lady scanning me asked me if I was Portuguese and I said yes. After that she did not continue the conversation and I thought that that question did not have any meaning regarding security purposes. My suggestion is: give more training and education to people who are dealing with public. It is a shame to see this kind of behaviour in a supposed developed country.
Experience At AirportDeparture Only
Date VisitDecember 2019
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Airport Staff 12345
no
1/10

"is in need of some serious improvements"

(United Kingdom)

Not Verified | This airport is in need of some serious improvements, my whole experience was unimpressive. Sign posting there can be confusing and reduced queue times should be worked on. Thank you as well to the 'kind staff' as well for confiscating my son's plastic toy police set that he got for his birthday the day before and leaving him in complete distress and a puddle of tears, a round of applause to you and your inconsiderate demeanor! I can definitely say that this was the first and last time I will be seeing these inconsiderate baffoons and would rather not travel than have to go through there again. First impressions count and it was not good at all.
Experience At AirportDeparture Only
Date VisitNovember 2019
Type Of TravellerFamily Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Signs 12345
Food Beverages N/A
Airport Staff 12345
no
2/10

"Dirty floors, torn seats"

(Canada)

Trip Verified | Worse than most 3rd world country airports. Dirty floors, torn seats, multiple holes in ceiling exposing ventilation equipment and ducts, no lounge after passport control, unhelpful staff. What’s not to like!
Experience At AirportArrival and Departure
Date VisitOctober 2019
Type Of TravellerBusiness
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages N/A
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
2/10

"everything needs to be squeezed on an overloaded bus"

(Belgium)

Trip Verified | Also no clue why flying from Brussels to Basels requires pasport inspection. Belgium, Switzerland and France are Schengen members? Flying Brussels - Zürich, Brussels-Geneva does not require silly time eating passport control. Today took 30 minutes. Feels like arriving in USA. Stupid airport. Plane stops in front of terminal, still everything needs to be squeezed on an overloaded bus to drive 2 minutes and then still walk a whole distance throught the terminal.
Experience At AirportArrival Only
Date VisitAugust 2019
Type Of TravellerBusiness
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Wifi Connectivity 12345
Airport Staff 12345
no
1/10

"A truly miserable experience"

(United Kingdom)

Trip Verified | A truly miserable experience. We travelled with 3 children including a 4 month old baby and queues for over 2.5 hours in total for bag drop, security and passport control. This was despite being eligible for the “priority” lane at security. The baby change I used was simply an extended bit of sink area and located under the paper towel dispenser so we were in the way of other passengers and my baby was dripped on by those leaning across her. We then paid an extortionate 45€ for some pasta salad to take to our flight for what was then an extremely late lunch. The only positive was that our flight was delayed too so we weren’t stressed about missing it! Returning from holiday feeling like I need another one.
Experience At AirportDeparture Only
Date VisitAugust 2019
Type Of TravellerFamily Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Staff 12345
no
1/10

"miserable experience for passengers"

(France)

Trip Verified | Passport queue in excess of 1 hr to exit the country with 2/8 desks open. Dreadful planning by the woeful airport management on the first day of Swiss school holidays. The rush to become a low cost hub for Switzerland and beyond has pushed this once delightful airport past its capacity limits, and it can no longer deliver on basic passenger services, making it a miserable experience for passengers and staff alike.
Experience At AirportDeparture Only
Date VisitJuly 2019
Type Of TravellerBusiness
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
1/10

"the queuing times are unacceptable"

(Switzerland)

Trip Verified | I regularly fly to and from Basel and the queuing times are unacceptable. Both departing and arriving, passport control can take up to an hour. The airport is aware of this and repeatedly makes announcements yet this has been ongoing since at least September 2018. I travel a lot and Basel is the worst airport I’ve ever gone through.
Experience At AirportArrival Only
Date VisitJuly 2019
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Signs 12345
Food Beverages N/A
no
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