Basel Mulhouse Airport

Customer Reviews

No Skytrax Rating
Terminal Seating 12345
Terminal Cleanliness 12345
Queuing Times 12345
Customer rating from 72 reviews
3/10
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3/10

"whole experience is way worse"

(Switzerland)

Not Verified | Since the increased security measurements by France, the whole experience is way worse. An hour long, (literally 65min), queuing upon arrival for the passport control makes this a place to avoid. The efficiency not only on security, but also on gangway handling and baggage restoral has dropped drastically. It saddens me because it used to be quite nice.
Experience At AirportArrival Only
Date VisitNovember 2018
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages N/A
Wifi Connectivity 12345
Airport Staff 12345
no
1/10

"queues now unacceptable"

(United Kingdom)

Not Verified | This was an excellent airport to use until a few months ago. The queues at passport control are now unacceptable at 20 minutes minimum and something 40 minutes. I'm now going to fly to Zurich instead, as this end to a journey with no toilets and hours of standing is very poor. Airport has gone from 5* to 1*.
Experience At AirportArrival Only
Date VisitNovember 2018
Type Of TravellerBusiness
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages N/A
no
1/10

"Avoid this horrible place"

(Germany)

Not Verified | I am flying around 100 times a year and this was the worst passport control that I ever experienced. The queue went across the whole arrival area, streched through areas that where designed to walk through fast (equipped with walkways) and took hours. Aside of the extremly long waiting time there was no possibility of going to toilet and no assistance like offering water. Not a single airport employe was there. People were shouting on each other as some tried to overtake others. Pure chaos. Avoid this horrible place at all cost.
Experience At AirportArrival Only
Date VisitOctober 2018
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages N/A
Airport Staff 12345
no
3/10

"inefficient and uncomfortable"

(Switzerland)

Not Verified | Queue at immigration is very long, very inefficient and uncomfortable. Seating in departure block is limited. Very limited choice of restaurants and not very kid friendly.
Experience At AirportArrival and Departure
Date VisitSeptember 2018
Type Of TravellerFamily Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
1/10

"now you should avoid it"

(Germany)

Not Verified | When you fly in Schengen normally nobody wants to see your passport. But not in Basel: As they have not enough gates people have to go to passport control for departure for BCN, BRU etc. The queue is long and you have to wait for 30 minutes. This time the easyjet flight was cancelled. Instead people are allowed to go the way back to terminal they have to show again their passport as all arriving passengers. Ridiculous. This airport was many years perfect, but now you should avoid it.
Experience At AirportDeparture Only
Date VisitOctober 2018
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
1/10

"can't manage their airport"

(Germany)

Not Verified | Since this Airport did a security change when arriving ("passport control"), it's really annoying to fly to Basel. Unfortunately I have to fly there where often, and I'm honestly thinking about flying to Zurich instead and then travelling by train to Basel. But isn't that ridiculous to fly to another airport, because they can't manage their airport. It was always good in the past when there were no additional passport checks a few months ago, but now it is a nightmare for tourists and business travellers. I'm flying about 100 times per year and can tell, that this issue makes the airport to the worst one I know.
Experience At AirportArrival Only
Date VisitOctober 2018
Type Of TravellerBusiness
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
1/10

"unworthy of Switzerland"

(Switzerland)

Not Verified | The waiting times for customs clearance are an absolute impudence and unworthy of Switzerland. Incoming tourists and business people will avoid the airport in the future - at least that's how I'm doing and will use Geneva or Zurich. | Die Wartezeiten bei der Zollabfertigung sind eine absolute Frechheit und der Schweiz unwürdig. Ankommende Touristen und Geschäftsleute werden den Flughafen in Zukunft meiden - mir geht es jedenfalls so und werde auf Genf oder Zürich ausweichen.
Experience At AirportArrival Only
Date VisitOctober 2018
Type Of TravellerBusiness
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages N/A
no
1/10

"shabby interior, unfriendly employees"

(Switzerland)

Trip Verified | Worst airport ever, shabby interior, unfriendly employees, inefficient security, long-waiting times, extremely inefficient passport controls (at times one border control officer for >200 arriving passengers), no Swisscom reception.
Experience At AirportDeparture Only
Date VisitOctober 2018
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
2/10

"ground crew is not friendly"

(Switzerland)

Trip Verified | The passport control is the worst I’ve experienced in a long time! The queues are incredible and the ground crew is really not friendly. They seem stressed and upset about the situation too.
Experience At AirportArrival and Departure
Date VisitOctober 2018
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
1/10

"the worst airport in Europe"

(Switzerland)

Trip Verified | This must be the worst airport in Europe. When departing on a Thursday evening, the queue to get into the queue for the bag-check, extended to the escalators. The queue moved reasonably fast, but not all the gates and x-ray machines were in use. A clear issue of understaffing. The queue at the passport check was again ridiculous, extending well into the departure hall, and half of the counters were not in use, very frustrating. There was also no queue control, leading to frustrations when some passengers decided to push through because they were late. Weren't we all? Coming back on Sunday night at 22:30 we were confronted by yet again a ridiculously long queue for the passport checks. Again, some of the counters were not occupied. The biggest issue in Basel seems understaffing, while it should not be hard to estimate the number of passengers leaving or arriving, based on airline figures. There are some attempts being made to put more counters in, but if they're not staffed, it won't make any difference. There are also zero epassport gates. Having the passport checks at the end of a long and narrow corridor without toilets or space to fast track older people or people with young kids further increases the problems and frustrations.
Experience At AirportArrival and Departure
Date VisitOctober 2018
Type Of TravellerFamily Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Wifi Connectivity 12345
no