Basel Mulhouse Airport

Customer Reviews

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Terminal Seating 12345
Terminal Cleanliness 12345
Queuing Times 12345
Customer rating from 74 reviews
3/10
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5/10

Basel Mulhouse Airport customer review

(Switzerland)

Beware the surly Swissport employees who are not so nice and usually not so helpful. I travel to and from this airport frequently and have never had a nice encounter with a Swissport employee. Furthermore at times the security check for BSL can be incredibly long and slow. If there is a line be prepared to wait up to 30 minutes. For such a small airport it seems counter intuitive to have such long queues for security.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes
2/10

Basel Mulhouse Airport customer review

(Switzerland)

Using Basel airport with British Airways. The airport is situated in France and run by French staff most of which are impolite or not bothered to say the least do not speak any foreign language (i.e. German or English - bearing in mind that they work on the Swiss side of the airport and should at least have some rudimentary understanding that they may have to converse in German at Basel or the lingua franca which is English and not French) and have a 'cannot do' attitude to customers. The security staff simply do not understand that BA's Club Europe is Business Class and try to refuse entry to fast track. This is even more surprising given that only Turkish Airlines Swiss Lufthansa Air France and BA operate from and to Basel as proper international airlines and surely it cannot be that hard to learn their business class products. This has been happening for the last three - four months now. The airport facilities are extremely poor. The duty free shopping offers prices anyone can get on the high street and the food & beverage facilities are not clean extremely expensive for what they offer and offer very limited choice. The public toilets are dirty beyond belief.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
9/10

Basel Mulhouse Airport customer review

(Australia)

Basel is a compact airport where you don't get lost or have to walk for miles to the departure gate. Luggage is delivered quickly. Hire cars are available close to the terminal. The trip to Basel city can take as little as 15 minutes by taxi or a bit longer by public bus.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes
2/10

Basel Mulhouse Airport customer review

(United Kingdom)

Small compact airport run in a lazy manner. At busy times its not unusual to wait 45 minutes or more to check-in at the Swiss desks due to limited staff. There is almost no use of jet ways (despite there being plenty on the apron) and anyone with walking difficulties will be frustrated by the poor gate design which fails to consider access (lots of stairs) and the attitude of indifferent staff who meet requests for assistance with shrugged shoulders. There is an extremely limited choice of duty free shops and cafe's in the airport. Getting to and from the airport is via the number 50 bus which runs at regular intervals to the city or by taxi which are among the most expensive in the world - more than double the rates of London cabs.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
4/10

Basel Mulhouse Airport customer review

Basel-Mulhouse is a pleasant and convenient airport. Luggage delivery usually quick. Baggage claim area has two distinct exits - to France and to Switzerland. On the Swiss side very helpful and friendly public transportation desk. Bus line 50 connects the airport to Basel central station every 10 mins - reliable service at CHF5.80 one-way travel time around 20 mins. On the French side more limited service - no direct connection to Mulhouse: a shuttle bus brings you first to Saint-Louis railway station from there you can catch a regional train to Mulhouse. Upon departure check-in at the self-service machines hassle-free. No queue at security but staff prefers speaking French than English. In the public area large terrace with nice views on the apron. The restaurant on the Swiss side is truly delicious with decent prices; but I would rather avoid the bistro on the French side - gloomy with only basic food. Boarding gates are lacking proper airconditioning so that it can quickly become very warm there. French domestic flights are cheaper when entering MLH Mulhouse as destination - on the opposite international flights are cheaper with BSL Basel as destination.
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4/10

Basel Mulhouse Airport customer review

Looks/feels like an oversized airport & if you're in hurry not so fine to see advertisement or something like that on the flight info screens. Transfer here is absolute very easy if you already know your way. A very clean airport with a lots of well-priced shop & nice cafes. Take a try instead of Zurich here if you don't like crowded ones. Well worth.
no
4/10

Basel Mulhouse Airport customer review

Excellent airport although it seems rather under-utilised (or unnecessarily big if you prefer). Arrival with LH was easy and pleasant with quick baggage and laid-back passport control. Departing a few days later with BA was the same although I wouldn't fancy going through security if the airport was very busy - few channels and slightly officious French staff with little or no English. Maybe we were just unlucky. Anyhow it was no more than a small blip on an otherwise good experience.
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5/10

Basel Mulhouse Airport customer review

I have used four times now. A most excellent airport. Do take care to know if you want France or Swiss areas! Cheap transport to Basel every 20 min costs 3.80 CHF on bus No 50. Get ticket at baggage reclaim or machine outside at bus stop if you have swiss coins .A swiss taxi costs about £25! Then catch a number 30 bus every 71/2 min to Basel Bad (Germany)and buy a "day rover" lander ticket which will take up to five people after 09:00 anywhere in Baden Wuttermburg. Easyjet check in painless and quick .security quick and polite. Waiting facilities excellent air conditioned reasonably priced food clean toilets.
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na

Basel Mulhouse Airport customer review

Short ways quick check-in but horrible inefficient security checks. Long queues were the result in the early morning hours of this Saturday. Obviously the authorities didn't expect that many people which is strange to me since the schedules of the airlines are no secret.
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na

Basel Mulhouse Airport customer review

This is small a modern airport that is easy to get to and through. On arrival from Liverpool we were off the plane within one or two minutes of the plane coming to a halt. Similar efficiency on the way back. Very quiet today (a Sunday) with many of the shops and catering facilities shut. Check-in was fast and painless thanks to EasyJet's new (to me at least) arrangement of checking in all flights at all counters (in other words join any queue). Duty Free shops are plentiful and well stocked!
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