Basel Mulhouse Airport

Customer Reviews

No Skytrax Rating
Terminal Seating 12345
Terminal Cleanliness 12345
Terminal Signs 12345
Queuing Times 12345
Food Beverages 12345
Airport Staff 12345
Customer rating from 82 reviews
3/10
No Skytrax Rating
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1/10

“Courtesy absent”

(Switzerland)

Not Verified | An embarrassment to Swiss level of service - AVOID As a frequent flyer who uses Zürich, Geneva, and many European airports, I have never seen such substandard lack of professionalism. The security at this airport is run by amateurs. They cannot gage liquid size, stating even small bottles have to be written. Uh! Sample bottles are sold without labels. They check a ton of bags, unable to use proper judgement, which delays processing. Seriously who trained these people?. Lines always long. Courtesy absent.
Experience At AirportDeparture Only
Date VisitDecember 2023
Type Of TravellerBusiness
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Staff 12345
no
1/10

"Absolutely shocking experience"

(South Africa)

Trip Verified | Absolutely shocking experience. I’ve travelled for over 40 years and this is the worst experience I’ve had. Unbelievable in a country like Switzerland. I went through 2 passport controls! It was like a rabbit warren. Flight delayed by 3 hours and zero communication up until 10 minutes before flight. We were given 12 euro food vouchers but only one cafe which had no food. Never again. Embarrassing.
Experience At AirportDeparture Only
Date VisitOctober 2023
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
1/10

"Extremely rude passport control staff"

(United Kingdom)

Not Verified | Extremely rude passport control staff who seem to suffer god complexes - quite why they quiz so heavily again after the initial security & passport control has been done can only be guessed at. Overpriced food and drink (even for Switzerland - and that's saying something). Nowhere to sit unless purchasing afor mentioned overpriced food and drink. Announcements that are difficult to hear, let alone comprehend. Toilets are plentiful yet dirty. Smoking area were reminiscent of yard time at Wormwood Scrubs. One fellow passenger even took pictures like it were a zoo.
Experience At AirportDeparture Only
Date VisitSeptember 2023
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Airport Staff 12345
no
5/10

"consider alternatives in future"

(United Kingdom)

Not Verified | If you are coming from Switzerland traffic conditions are unexpectedly poor through Basel. Arrived Friday 30 June at approx 1920 for EasyJet flight to Bristol scheduled for 2120. The EasyJet bag drop was OK; they appear to have exclusive use of Hall 3. The security scanning was OK. The passport control was not in same vicinity but some way down the “arm” containing the gates and There was a long queue. There had been no indication that it was a good idea to continue to Passport Control. I had assumed there would not be this further check. Nothing to do with Airport but flight 2hrs 10 minutes late. There were a large number of late evening flights but all cafes were shut. There were some vending machines but one of them took my money without giving me anything. Saving grace was that there were loads of seats. I was expecting some fantastic Euro project Airport but disappointed. Will consider alternatives in future
Experience At AirportDeparture Only
Date VisitJune 2023
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
2/10

"helpdesk information employees were so rude"

(Netherlands)

Not Verified | I was travelling from Basel Europort Airport to Amsterdam in KLM. My flight was canceled so I went to enquire and helpdesk information employees were so rude if asked for help. I don't understand why the info desk is for information service and when asked for help, they respond so rudely to the customers. Please teach them business etiquette, and train them in interpersonal and communication skills. I'm being rude here because of the way the helpdesk responded to me.
Experience At AirportDeparture Only
Date VisitJune 2022
Type Of TravellerBusiness
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Signs 12345
Food Beverages N/A
Wifi Connectivity 12345
Airport Staff 12345
no
2/10

"A disaster of discourtesy"

(Spain)

Trip Verified | A disaster of discourtesy. 75 minutes to clear passport control off a flight from within the Schengen area (Spain). Penned into a low-ceiling tunnel with no ventilation for the entire time with 200+ passengers. Zero regard for safety for anyone. All the time announcing apologies for slowness when 2 of the 4 passport checking desks were not even open. Hardly a sincere apology. The incompetence astounding all round and the airport itself is really unclean too.
Experience At AirportArrival Only
Date VisitMay 2022
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Signs 12345
Food Beverages N/A
Wifi Connectivity 12345
Airport Staff 12345
no
4/10

"Dire airport services"

(United Kingdom)

Trip Verified | Dire airport services. There was one café choice which had some truly awful choices for food which were hours old. The chicken couscous salad was disgusting. I've seen third world countries with better food choices. The other café Columbus was closed so only choice for hot food is now onboard (fingers crossed) . All stores closed besides duty free. Very disappointing.
Experience At AirportDeparture Only
Date VisitMay 2022
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
1/10

"lately it’s been an absolute catastrophe"

(Netherlands)

Not Verified | I used to think highly of this airport, but lately it’s been an absolute catastrophe. The line for security check extended until the check in hall (and the Swiss sector was closed entirely), it was one big chaos that the staff couldn’t handle which created a very unprofessional atmosphere. I missed my flight even though I was at the airport 1.5 hours in advance - already checked in and without luggage. I booked a new flight very early the next morning, but when I arrived it was the same all over again. The staff was not helpful and indicated everyone was in the same situation and multiple people standing close to me missed their flight due to the poor organisation, the staff at the security check took their time and said it was not their problem that my flight was leaving.
Experience At AirportDeparture Only
Date VisitMarch 2022
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Signs 12345
Food Beverages N/A
Airport Staff 12345
no
1/10

"The airport is a complete mess"

(United Kingdom)

Trip Verified | The airport is a complete mess. When I arrived, people were walking in some sort of queue that was disorganized and it had no signage as to which line you should follow. The departure was even worse. I arrived at the airport 3 and a half hours before my flight and I had no time to eat because the check in was slow and unorganised. I was travelling to London and we were sent to different desk that was closed with no information not someone to ask to. Definitely one of the worst airports I have ever travelled to and from and one that I would strongly recommend to avoid if possible.
Experience At AirportArrival and Departure
Date VisitOctober 2021
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages N/A
Airport Staff 12345
no
1/10

"This airport has no covid safety plans at arrivals"

(Switzerland)

Not Verified | This airport has no covid safety plans at arrivals (or at least none that is visible). People were packed together (sometimes shoulder to shoulder), I saw at least 30 adults without a mask on, 5 people entered the no-entry customs door to the restricted part of the airport, and no airport personnel checked anything. Both security and covid measures are treated like a joke. If I get covid, I know where I got it from! Besides hundred of people packed tightly together, the luggage arrived with a 45 min. delay and the car line to get into the "express parking" lot was 10min. long. The airport had some lame announcements about "we are sorry for the delay," but then they refused to cover the extra parking expenses because of their own incompetence!
Experience At AirportArrival Only
Date VisitAugust 2021
Type Of TravellerBusiness
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
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