Bangkok Suvarnabhumi Airport

Disappointing and slow check-in process. Long queues and only 3-4 counters open with too many people doing nothing. Immigration and security very smooth on the other hand. Air conditioning didn't seem to work everywhere in the departure hall some areas were very warm. Toilets are not very clean and fairly old. Good shopping no problems in that department.

Visited twice in the last week. First time arrived at 8pm on a Fri night the queue was relatively short and took 15 minutes. Queues departing were short and painless. Came back on an early morning flight and whilst the queue was long it took 20-30 minutes to pass through - very organized and well staffed at immigration. Departing the next day at 5.30am the queue for check-in was horrendous - it took 45 minutes to check-in. I recommend online check-in when arriving for early morning flights. The queue for immigration was well maintained and orderly. However baggage screening area is far too small for the crush of people.

This airport is a disgrace. Although passengers have been complaining of its poor services for years - nothing has been done. Overpriced food passport control takes far too long and causes passengers to miss flights.

I recently spent 1.5 hours in the immigration queue going into Bangkok and my daughter who arrived from a different part of the world spent 2.5 hours. It was most unpleasant with people jostling and trying to jump the lines - there was no order to the procedure.

Departed at 09.15 on 22 March. Absolutely no queue at passport control - a very easy experience! Arrived at 23.00 on 16 March and took 30 minutes through immigration and 45 minutes in the taxi queue which was totally chaotic.

Allow plenty of time to go through passport control. It took us a very uncomfortable (and squashed) hour to get through a queue of only 20 metres - no seating or facilities once you pass the barrier. Queue jumping was most annoying. Probably the worst ever departing experience. Felt very sorry for those with children! Be prepared - take plenty of water and patience and go to the bathroom before you join the queues!

Yet another complaint about immigration queues. It took me 1 hour 22 minutes seemingly shorter than some other reviewers and the reason was that there were 4 booths open for the 200-300 people in front of me. I'd rank such disorganised airports as Sydney Ho Chi Minh and Denpasar as better run than Bangkok.

All I can say is the immigration procedure is farcical. You can expect at least a 1 hour wait at best to clear immigration the adverts say Thailand the land of smiles - noticeably lacking by officers who eventually seemingly begrudgingly stamp your passport allowing you to enter Thailand. Very unwelcoming start to your visit.

Immigration at this airport is a disgrace. It negates all other efforts of Thailand to welcome visitors. Queues are not managed leading to selfish passengers barging in unfairly frayed tempers even risk of injury. Times at passport control can be up to three hours. This airport's immigration arrangements are a joke.

The main complaint is the incredible time you have to spend at immigration. Calculate at least one hour to wait. It might be difficult to find the end of the queue. It tends to spread quite far into the check-in area! Another problem are the long distances to reach the gates especially when in transit. Expect at least a walk of more then one km. Shops are nothing special. Rest areas are non existent except if you have access to any of the lounges.